Active Directory Technical Support

Professional Summary

*+ years of I.T experience as Citrix Administrator, Windows Administrator and Technical Support Engineer.

Experience in Active Directory, Storefront, GPO, DNS, DHCP, IIS, FTP, Terminal Services.

Experience with VMware, Citrix NetScaler, Citrix Presentation Server 4.5, Citrix XenServer.

Configuration of Citrix server policies, Load Balancing and Printers in the Farm.

Expertise in Installing and administering Citrix Presentation server 4.0/ XenApp 6.5/ XenDesktop 7, 7.5 & Citrix Client Tools.

Adept in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp

4.5/5.0/6.5.

Proficient in Windows server 2003/2008R2/2012, Microsoft Active Directory, PowerShell, LDAP, DNS, WINS, DHCP.

Extensive experience with troubleshooting Windows Installer (MSI) & Windows Installer Transforms (MST) installation and runtime errors.

Well versed in VMware & XenApp 5.0, 6.5, & XenDesktop 5.0, 7.0, 7.5 Design, PVS 6.1.

Implementation and administration of Citrix servers, VMware Windows's servers, documenting product and quality procedures.

Experience on Windows Server 2003 enterprise and 2008 enterprise Edition Involved in management of Citrix Infrastructure Solutions, design & implementation of Citrix XenApp Farms (5.0, 6.0 & 6.5).

Expertise in analyzing, planning, installing configuring, testing, maintaining, documenting, and providing.

Technical support for Microsoft Active Directory and Citrix Meta Frame Environment.

Successfully migrated Citrix Presentation Server from 4.5 to XenApp 5.0.

Good knowledge on Citrix Access Gateway. Hands on Experience on Citrix Edgesight.

In-depth knowledge in dealing with Windows Registry and File Systems.

Knowledge of Ticketing Tools: BMC Remedy User (ITSM) and IBM Managenow

Ability to troubleshoot, perform updates and other changes necessary to ensure maximum performance.

Extensive experience in requirement gathering, analysis, system design & end user training and support.

Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Technical Skills

Operating System: Windows 2000, 2003, 2008 R2, 2012 Servers, Windows 7, Windows XP, Windows Vista, Windows 2000 Professional, Windows 2K/XP/Vista, Windows Servers 2000/2003,

Server Application: Microsoft Active Directory Services, Citrix Presentation Server 4.0/4.5, XenApp 5.0, 6.0, 6.5, Citrix VDI, VMWare ESX 4.0, Citrix XenApp 4.5 farms, Citrix Edge sight.

Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; PC Anywhere; McAfee; WinZip; Symantec Ghost; Veritas; Heat; Remedy 7.0/6.0; DameWare Mini Remote Console; Email (Microsoft Exchange)and many others.

Hardware: IBM Baldecenter HS20/HS 40 and HP Proliant Servers, IBM, HP Blade servers, Dell Edge Servers.

Network Protocols TCP/IP, HTTP, HTTPS, DHCP, DNS.

Domain: Infrastructure Services.

Professional Experience

PAX Technologies, Jacksonville, FL (Aug 2015 - Present)

Citrix Administrator

Designed a Citrix XenApp Farm of 60 virtual servers on XenServer using Citrix Provisioning service.

Devised the Citrix architecture to deploy functionality to Client\'s user community, including Presentation.

Server and Access Manager. Work with Citrix across varying versions (XenApp 6.0, 6.5, XenDesktop 7.0, 7.6).

Implementation of major IS infrastructure changes, installations or upgrades related to Citrix and Terminal services.

Installed and administered Citrix products MetaFrame XPE and Pres. Server 3.0 and 4.0 such as Installation.

Management Services, Resources Management Services, Secure Gateway Services.

Managed the AD, Citrix Farm, and other core business systems

Built Citrix Presentation Server Farms to provide access to the most critical company applications for remote.

Users and installed, monitored, and configured Citrix Secure Access Gateways.

Installed Citrix XenApp 6.5 on VMware Servers. Configuration of Citrix migration work 4.5 to 6.5, PVS 6.1.

Perform integration of current W2K and Windows 2003 Citrix Farm and Pres. 4.5 Servers with Active Directory, policies and roaming profiles.

Responsible for administering and supporting 350 Citrix server environment on Windows Server 2003/2008.

Responsible for Terminal server builds and Citrix XenApp server deployments in both Physical and virtual environments.

Monitored Citrix server's health by using Citrix Edge Sight.

Performed Citrix Farm and server health checks on regular basis

Developed Virtual apps for in-house client server applications through Citrix Streaming profiler 6.5/6.0/5.2.

Implemented Quarterly patches to the servers suggested by Microsoft.

Micron Technologies, Las Vegas, NV (Aug 2014 – July 2015)

Citrix Engineer

Provide high level support, management and design for Citrix XenApp and Citrix Desktop using Citrix.

Provisioning Servers, NetScaler, and Citrix Access Gateways.

Performed application and infrastructure integration, created policies and automation scripts, perform environment builds and scalability tests, deployed pilot and production environments.

Troubleshooting daily Citrix related issues. (Users not able to connect, Applications running slow, Printer related issues etc.)

Created a new Citrix build with new Active Directory Group Policy to properly configure lock down new environment.

Install, Publish and Test new applications, Add new printers.

Enable Shadowing for non Admin users to shadow required user group.

Come up with a plan to migrate Citrix XP farm to new XenApp 4.5 farm.

Constantly monitor Load for the entire farm and come up with the recommendations to evenly balance the load.

Install Rollup Packs and all available Hotfixes for XenApp 4.5 and Windows Server 2003 after extensive testing.

Expand their Citrix Environment to support up to 2000 concurrent users by the end of this year.

Capacity planning based on the current load.

Build new Citrix Servers from scratch to support the new environment with 2000 concurrent users.

Work with VMWare team to build new Virtual Environment.(Installing ESX, Creating new VMs, Building new VMs, Planning resource pool for new VMS etc..)

Create new Virtual test environment for Citrix.

Conduct web meeting, coordinate with Vendor and users to implement new functionality in few Applications.

Modify Active directory User properties for Citrix and other Application access.

Responsible for remotely responding to tickets that have been submitted by users through ticketing system, BMC RemedyForce.

Anixter International, Glenview, IL (Jan 2013- June 2014)

Citrix Administrator

Installing and configuring Citrix 4.5, Xenapp 5.0 &Xenapp 6.0.

Having experience on migrating from Citrix 4.5 to Xenapp 5.0

Uninstalling and Reinstalling Xenapp 5.0 & 6.0.

Work on future project for replacement of Citrix desktop broker to Xen Desktop and Citrix Provisioning Server for Desktop

Maintenance and troubleshooting of Citrix Server XenApp 4.5 running 30 plus Windows 2003 servers.

Maintenance and troubleshooting of Citrix Server farm running 100+ physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.

Installing Edgesight 5.2 in Citrix.

Changing Functionality mode for edgesight agent client post installation.

Creating a test Environment in Citrix or VMware for Production Team to test their applications.

Responsible for Administration of Active Directory and delegating control / permissions.

Extensively worked in Windows Active Directory to create users & groups.

Experience with Application Streaming and publishing Streaming profiles for user access.

Resolving user connections to the Citrix Web Interface server by recycling the IIS services.

Working on XenApp 5.0 in test environment for migration of the current farm from Xen App 4.5 to 5.0.

Worked on Registry to debug invalid entries.

Documenting Application Installation, Know issues which occur regularly.

Responds to trouble tickets pertaining to VDI and Application Presentation Incidents.

Utro Technology, India (Mar 2009 – Oct 2012)

Windows Engineer

Experience with Microsoft Server (2003, 2008) OS support to include AD, DNS, DHCP

Installing, configuring and administering Windows2000/2003 servers.

Providing users with access rights and permissions for accessing the applications.

Worked with Active Directory Configurations in domain including +1500 users.

Administered and setup print servers in Win2000/2003 server.

Monitoring print queues regularly for smooth operations.

Strong knowledge of System Administration and Operating Systems.

Responsible for Active directory, GPO, LDAP, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.

Installed & configured Windows 2008 with Active Directory service.

Working on Ticket process in receiving Incident tickets in Remedy Tool in 24x7 environments.

References available up on request

Contact this candidate