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Customer Service Manager

Houston, Texas, 77048, United States
January 23, 2017

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Bridget Boykins **** Selinsky Houston,Tx 770748 281-***-****


To obtain a Management position with a dynamic corporation where I can use my energy and skills to develop,

motivate, lead and encourage employee productivity.


Westwood College of Technology

2004 Graphic Media and Design


UPS Houston, Texas

Seasonal Package Delivery 10/2016 – 12/2016

Scan packages into a system, Delivery to businesses and residential homes, loading

Bass Pro Shop Houston, Texas

Seasonal Events Helper 10/2016 – 12/2016

Greet customers, cashier, take photos, restock of merchandise

Arc Document Solutions Houston, Texas

Special Projects Manager 06/2014 – 06/2015

Managed up to 10 staff. Created database using Pysgen to import documents into the system. Performed document

control by going into the database to verify that the documents were scanned and coded correctly. Scanned

documents, coded documents, trained employees, provided customer service, and performed inventory. Managed

quality control by making certain that the documents looked perfect. In addition, would go physically to customers'

businesses including those that were out of town and did all the work at their location as well.

Iron Mountain Houston, Texas

Document Scan Clerk 10/2011 – 1/2014

Scanned documents for the oil industry including well logs. Completed the process by checking each image for its

quality and then uploaded them into the companies off site database.

Databank Houston, Texas

Document Scan Clerk 2/2010 – 8/2011

Scanned documents for the oil and medical industry. Checked each document to ensure quality of images were good.

Fill in reception answered phones and greeting customers entering the building.

Temporary Agencies Houston, Texas

Document Scan Clerk 2009 – 2011

Prepared legal documents for processing, supervised clean-up after the storm, document scanning, preparation,

quality control



Bookmark Digital Houston, Texas

Department Manager 8/2004 – 6/2009

Oversaw and assisted with all shift activities including job scheduling, preparation, closing functions, and customer

service. Performed inventory control and ordered and purchased all supplies for the company. Hired, trained, and

monitored employees, evaluated performances, and counseled them when needed, developed and implemented new

techniques for faster and more accurate production of assignments, responsible for litigation copying and quality

control, assisted in finishing all aspects of the jobs. Handled manual payroll, responsible for the copying of all forms

of oversize, answered telephones, communicated with and updated clients about their projects. Was responsible for

scanning and document coding.


Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas,

negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought

out solutions, gathers appropriate information, confidently speaks in public.

Management Skills: leads groups, teaches/trains/instructs, and counsels/coaches, manages conflict, delegates

responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge.

Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines,

sets goals, plans and arranges activities, multi-tasks

Planning and organizing - Refined planning and organizational skills that balance work in a timely and professional


Problem solving - Resolves in-depth queries in a methodical manner independently and, efficiently.

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.

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