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Process and Quality Management, Manual Test Lead. Reqs, Mgt.

Fairfax, Virginia, United States
$80K annually
January 23, 2017

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William G. Oster

**** ******* ****, *********, ** 20151


Summary –Extensive project management and scheduling management (MS Project) hardware and software quality assurance, test, configuration management, verification and validation, and process management experience. 20 years management experience and disciplines listed above. Extensive Program Mangers Book of Knowledge and hands-on application, Program Management Professional certificate from eCornell University. Certified AS9100 lead auditor (BSi) and CMMI-Development auditor Level 5 (SEI). Experience with developing DoD Risk Management Framework processes (RMF) to meet DoDI 8510.01 Highly skilled in supplier control, metrics development and reporting, defect analysis and control, process management, mentoring, document control, and training. Debriefed DoD TS/SCI clearance (CI poly), in March 2015 but still in JPAS.


Veris Group June 2016 through Jan. 2017

Quality Assurance/Process Management Analyst

Responsible for implementing Quality Assurance and Process Management System in support of the Washington Headquarters System (WHS) contract to implement and execute to requirements set forth in DoDI 85110.01- Risk Management Framework (RMF) and documents referenced therein. Worked closely with Information System Security Officer (ISO) personnel and Security Control Analyst Representatives (SCA-R) to development, implement, and audit standard operating procedures (SOP), quality assurance procedures (QAP), RMF step-specific work instructions (WI) and compliance checklists aligned with expected artifacts and acceptance criteria. Developed and presented SOP and QAP “brown bag” sessions that addressed input, output, and artifact expectations applicable to the 8510.01 mandated Enterprise Mission Assurance Support Service (eMASS) tool data elements required for system security plans, continuous monitoring plans, plan of action and milestones (POA&M), project management plans, and gateway transition evidence for each RMF life cycle step. Assisted in the identification and development of weekly performance metrics that defined upper and lower threshold limits, and mapped to service level agreements set forth by contract. Validated deliverables for accuracy and completeness prior to issue. Developed project monitoring and control methodologies using MS Project. Worked with RMF team leads to help identify and eliminate schedule-busting obstacles. Coordinated key performance and transition timeline events and milestones for Authorize Only (AO) systems and Assess and Authorize (AA) systems. Collaborated with SCA team leads to compile Security Authority Packages for review and approval in support of authorization to operate (ATO) decisions taken by Government Authorization Official (AO) and AO Designated Representatives (AODR).

Retired April 2015 through June 2016

Lockheed-Martin March 2010 through April 2015

Quality Assurance Manager and Test Lead

As Quality Manager, establish and maintain a Quality Management System compliant with industry accepted standards and models such as AS9100, ISO9001, and Capability Maturity Model Integration for Development. As Test Lead in an Agile environment, established a process-driven Test Management System (TMS) aligned with the Program’s QMS and lead software verification and validation team. Interface with program management and customer representatives to identify contract compliance requirements for software development life-cycles. Establish goals and measures against which TMS and test effectiveness are measured, and identify opportunities for improvement. Author plans, processes, and procedures compliant to QMS tailored to align with program work project requirements. Review Customer requirements as part of an IPT to ensure measurability and clarity. Create test cases and scenarios, and User Acceptance Test Procedures mapped to requirements acceptance criteria. Monitor Master Schedule to ensure on-time delivery of test CDRLs. Generate test reports, monitor subcontractor performance, and initiate corrective action when expectations are not achieved and implement preventive action to prevent recurrence.


Business Process Consultant 8/2008 – 11/2009

Responsible for identifying compliance requirements of industry accepted standards that align with the NJVC Quality Management System (QMS) and ensuring that processes and procedures are in-place to achieve external certification of accreditation, as applicable. Additional duties include: conducting QMS compliance audits at the corporate level and process/product audits at the Project levels; generating QMS documentation, supporting the opportunity through award process; the award to revenue process; developing and presenting QMS training; developing and maintaining an audit program; performing and supporting hardware and software inspections and tests; and assisting functional resource centers prepare for external compliance audits.

Northrop-Grumman Corporation

Mission Assurance Engineer 11/2005 – 8/2008

Prepare multiple projects for internal and external compliance appraisals by implementing, monitoring, and reporting the status of project hardware and software life-cycle Mission Assurance and Quality Assurance (MA/QA) activities. Other duties include assisting project managers to complete project-specific Policy Compliance Tailoring Report (PCTR), completion of project mission classification risk assessment, and conducting audits to determine compliance to AS9100 and CMMI (up to level 5).

Perform hardware inspections, as necessary, and witness system/software testing from the unit level to final acceptance. Attend Peer Reviews, Review Board Meetings, Staff Meetings, and Technical Review Conferences. Establish and monitor Division, Operations, and Project level Corrective and Preventive Action System (CPAS), Action Item (AI) System, and Risk Management System.

Support and coordinate the collection and reporting of performance metrics and customer satisfaction data. Provide independent MA and QA feedback to stakeholders and senior management on a regular basis concerning the health of multiple projects and the need for process improvement. Prepare Division, Operations, and Project level work products and procedures to support Quality Management System (QMS) implementation. When necessary, perform Supplier Quality Assurance activities to support of project hardware and software procurements, to include vendor qualification survey, purchase order review, and flow-down of supplier compliance requirements. Support proposal preparation, risk analysis, and MA cost estimating, as necessary.

Raytheon Corporation

Project Quality Assurance Manager 4/2001 – 10/2005

Responsible for planning, implementing and maintaining ISO 9001 and CMMI processes through Level 3 in support of a hardware and software development project for the Joint Program Office, prime Government Contractor. Various duties included: interfacing with Defense Contract Management Agency (DCMA) Quality Assurance Representative; publishing Program Quality Assurance Plans for hardware and software; performing process compliance audits; preparing basis of estimates (BoEs) in support of proposals; controlling hardware and software suppliers (surveys, source inspection and corrective action); developing Metrics; tracking and reporting Earned Value Management System; tracking and reporting reliability statistics; identifying, tracking, reporting and correcting defect trends; improving processes; briefing customers and supporting Risk Management Board.

GTE/DynCorp/CSC (mergers

Quality Assurance and Configuration Management Engineer 8/1992 – 4/2001

Responsible for planning, implementing and maintaining ISO and CMM compliant system in support of the Defense Information Systems Agency (DISA). Various duties included: interfacing with DISA representatives; publishing Quality Assurance Plans for hardware and software; publishing Configuration Management Plans for hardware and software; provided baseline management to all MIL-STD-973 requirements; chairing program Configuration Control Board; preparing, reviewing and approving proposed baseline changes; implementing and supporting Level 3 CMM compliance; performing physical and functional audits, and process compliance audits; preparing basis of estimates (BoEs) in support of proposals; developing performance metrics; identifying, tracking, reporting and correcting defect trends. Reviewed Telecommunication Service Requests (TSOs) and Telecommunication Service Orders (TCS). Developed and maintained the DSN Network Configuration Management Plan (NCMP) with Theater Annexes, the Network Configuration Management Instruction (NCMI), The Configuration Management Transition Implementation Plan (CM TIP), Theater Operational Management Reports (DOMRs), and theater DSN Topology Drawings.

Education and Training

AS 1987 Frederick Community College

Relevant Training / Certifications / Associations / Affiliations, etc.

Certified Six Sigma Green Belt - NGC

Certified AS9100 Auditor - BSi


ISO 9001:2000

Supplier Quality Assurance

CMM Integration (CMMI) - Development through Level 5

Project Leadership Certificate from Cornell University - 2016

Highest Level Clearance held:

DoD TS/SCI – CI Poly (Debriefed March 2015)

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