Data Entry Customer Service

Oluwatoyin Sofidiya

Summary:

A highly motivated, fast-learning and dedicated employee.

Always looking to improve the skills; enjoy working with the public, with a team and always strive to complete all her work with accuracy, best quality and in minimal time.

Daily facility operations, shipping, receiving, data entry, BOL verifications.

Proficient in data entry, problem solving skills

Account Reconciliation, Account Analysis Check Preparation, Electronic Fund Transfer Processing, Transaction Reconciliation, Customer Service, Problem Resolution, Records Maintenance automated Accounting Systems, Ledger Maintenance, Accounting Transaction processing, validation, payment processing, internal controls, loans and mortgage processing.

Education:

Certified Mortgage Originator, Maryland License 2007

B.S. Business Administration (Accounting), South Eastern University, Washington DC 1983

Skills:

Microsoft Office Suite, QuickBooks, ADP

Professional Experience:

William Adley and Company, Management Consultants, Washington DC 2000 – Apr 2016

Accountant (Claims Analyst)

Processed and paid accounts receivables. Handled processes for company using HUD guidelines on Foreclosures. Performed FHA processes, HOC and national Management and Marketing controls processes. Processed HUD 27011 parts A, B, C through E, and processing of all related supplemental claims. Form HUD 92080 and KO3 functionalities

Prepared and developed letters of advisement, billing, denials, deficiency, and supplemental claim and data entry forms for onward submission to HUD’s Review and Compliance Board. Handled claims in the following supplemental claims categories: Funds due to HUD, HIP Refunds, Deficiency judgment costs, Claims for HUD’s legal, Denials, Returns, NAN, Payments/ Expense adjustments.

William Adley and Company, Management Consultants, Washington DC 1999 – 2000

Customer Representative

Performed help desk functions for HUD clients that implemented HUD- MPC. Assisted clients with questions about HUD’s ACH programs and HUD’s Mortgage Insurance premium collection systems. Provided support for PC system configuration on hardware and software by assisting clients during and after installation processes.

Kaiser Permanente, Rockville, MD 1997 – 1999

Accountant

Served as a billing specialist. Processed billing and accounts receivables. Prepared and sends out invoices. Consolidated accounts and manages daily banking transactions. Oversaw daily operation of the service. Performed reconciliation and verification of payment data from an automated disbursing system. Produced payment vouchers and provided responses to customers’ requests.

Accountants ON Call, Fairfax, VA 1994 – 1997

Staff Accountant

Performed account transaction processing, accounts analysis and accounts research.

Maintained accounting ledgers and performed reconciliation of accounts. Maintained status of funds, validated expenditures and collection transactions.

Interfaced with clients to resolve issues. Utilized internal control requirements in performing accounting processes and procedures.

Utilized automated accounting systems for data input and to obtain accounting reports.

Don Richards & Associates, Washington, DC 1991 – 1994

Staff Accountant

Served as a billing specialist. Processed billing and accounts receivable.

Prepared and sent invoices.

Consolidated accounts and managed daily banking transactions.

Oversaw daily operation of the service.

Performed reconciliation and verification of payment data from an automated disbursing system.

Produced payment vouchers and provided responses to customers’ requests.

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