Real Estate Customer Service

JOHN R. INGRAM Katy, Texas ***** 281-***-**** **.******@*******.***

www.linkedin.com/in/ingramjohnr

BOOKKEEPER, BILLING & PROJECT MANAGEMENT

Detailed, proactive office and project management professional with extensive experience delivering accurate, timely, and high-quality support to both senior leaders and staff. Organized, adaptable, multi-tasking professional with strong office management skills including, accounts payable, accounts receivable, payroll, invoicing, and billing. Service-focused with the ability to oversee multiple, complex projects that support business needs in addition to identifying and resolving critical issues and complex problems in a fast-paced, high- volume environment.

SKILLS & ABILITIES

Bookkeeping Office & Administrative Support Billing Administration Customer Service MS Excel, Access, Word and Power Point 2013 DAC Easy Accounting Software Note Smith Loan Servicing Software Lean Six Sigma Service Green Belt Cert

PROFESSIONAL EXPERIENCE

XEROX CORPORATION, Houston, TX 01/02/2007 to 11/30/2016 Project Transition Specialist- Billing

Planned and managed the development, integration, and implementation of Fleet Billing and Equipment Administration.

Primary interfaced with Managed Services Operations, Account Sales Team, and Xerox Global Services as well as customers.

Completed in-depth customer requirements gathering to ensure requirements are understood, documented properly, and met.

Coached employees on best practices, consulted with clients daily, and facilitated conflict resolution.

COUNTRY LAND COMPANY, Houston and Valley Mills, TX 09/09/1999 to 03/31/2005 General Manager

Planned and managed the development of a 1,063 acre land development project.

Worked extensively with Utility Providers and County Government Officials to procure necessary authorizations for water, electric and roads.

Hired full office staff, ensured payroll was accurately processed on-time, and tracked that all bills are paid by due date.

Priced based on market analysis and comps, developed infrastructure, and sold ranchette real estate.

OTHER NOTABLE WORK EXPERIENCE:

Staffing Manager (Compliance) SOS STAFFING

Bookkeeper and Office Manager RENE’S MASONARY SAND

Bookkeeper NOMALI, INC.

New Car Salesman DON JOHNSON MOTORS

Flooring and Appliance Sales Associate (Part-time) THE HOME DEPOT

EDUCATION

2 Years Business Administration TEXAS SOUTHMOST COLLEGE

Real Estate License TOMBALL COLLEGE (Champion School of Real Estate)

Lean Six Sigma Service- Certificate of Completion MORESTREAM UNIVERISTY

LEADERSHIP

Successfully established and setup billing requirements for over 100 Fortune 500 Companies as well as State and Federal Lease Contracts.

Helped plan a large real estate development in Central Texas. Worked with State and County Officials to procure authorizations for road construction, water, and electricity for new subdivision.

Managed office staff, as well as construction labor, to ensure project was completed and profitable.

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