Customer Service Office

LAURA E. CHARLES

*** **** ***** ** *** ***, FL. 33179

Cell941-***-****

Work History: 03/13- 11/16 Sunrise Towers Apts. Tamarac, FL

Leasing Consultant

Manage and cultivate company generated leads.

Responsible for Marketing prospecting new tenants.

Generate new leases and renewals.

Generate and pass over work request to maintenance staff.

04/08-01/13 Torres Real Estate Financing Tamarac, FL

Personal Assistant / Receptionist

Perform general office duties such as fax, copies, & emails.

Customer service for calls, walk-in and/or potential clients.

Maintained updated client files : payment rosters, receipts,etc.

Verify payment information. Creole interrupter.

03/03-12/07 Safeland Condos Hollywood, FL

Leasing Consultant / Office Assistant

Front Desk Service

Maintain association's files on 60 tenants of 2 buildings.

Pull tenant's credit reports if requested by supervisor.

Assist tenants with association matters such as maintenance statements.

Contact maintenance dept. for tenant's complaints and relate to supervisor.

Perform general office duties such as make copies, faxing, email,etc.

Schedule / Cancel appointments.

Assist supervisor as requested such as showing a displayed condo model.

09/01-01/03 Accounts Receivable Management N. Miami Beach, FL

Medical Bill Collector / Biller

Extensive filing of over 25 client records.

Complete detailed over-the-phone applications with clients for speedy process.

Maintain follow-ups on customer files and obtain payments.

Perform general office management duties daily.

Mail packaged applications to customers / debtors.

Skills: Great Communication Skills, Data Entry, General Office

Experience, Quick Learner, Team-player and also works well alone. MS Word / Internet

Education: 2003-2006 National School of Technology N. Miami Beach, FL

PCT Nurse

2007 Miami -Dade College Miami, FL

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