Customer Service Sales
Resume:
Shana Pirie
*** ******** **** **. *****, Connecticut, 06420
**********@*****.***
EDUCATION
EASTERN CONNECTICUT STATE UNIVERSITY
Willimantic, CT
Bachelors Degree in Sociology – 3.41 GPA May 2013
EAST LYME HIGH SCHOOL
East Lyme, CT
High School Diploma June2009
PROFESSIONAL EXPERIENCE
Waterford Country School
Quaker Hill, CT
Child Care Worker/Instructional Aide March 2016- Present
Responsible for the interaction and direct supervision of the special needs students and residents
Plan and implement activity programming
Establish caring relationships with children and families leading towards positive change and enhancement of their overall well being
Work hard to ensure that each child is given the opportunity to grow, learn, and develop at his or her own pace
Meet the special needs of children and families at risk
Do whatever it takes to enrich the lives of the children
ALYSONS SCHOOL OF DANCE
Colchester, CT
Dance Teacher/Choreographer September 2008 – Present
• Choreograph and teach dance skills utilizing various communication skills and hands on instruction for numerous on-stage performances
• Prepare and present progress reports to review with students and parents for assessment
• Differentiate instruction to accurately target students at different ages and ability levels
• Assist and coordinate the production of annual dance recitals
CT SUN WNBA
Montville, CT
Senior Dance Team Coach & Professional Dancer (Captain) April 2013 – Present
• Lead and motivate the Solar Power Dance Team as their captain
• Choreograph and teach multiple dance routines to be performed by the CT Sun Senior Dance Team (ages 50+) during the WNBA CT Sun home games
• Coordinate and lead all practices and rehearsals for the CT Sun Senior Dance Team
• Supervise and perform numerous dances at WNBA CT Sun home games and promotional events
MYSTIC SEAPORT BAKESHOP
Mystic, CT
Bakeshop Lead April 2013 – March 2016
• Manage and maximize annual gross revenue by increasing sales through excellent customer service and attention to detail
• Oversee employees and set departmental goals focusing on achieving sales success
• Administer supply orders and organize various favors for daily customers
• Bakes and designs daily goods and specialty items to be sold
• Making sure bakery staff comply with customer service and safety policies
• Overseeing inventory involves ordering and rotating ingredients
• Calculating the proper amount of ingredients necessary for production of baked goods on a given day or week
• Work within the confines of the bakery's budget in order to maximize sales
• Train new employees ensuring company expectations are being surpassed
VICTORIA’S SECRET
Waterford, CT
Sales Associate 2011-2012
Educate customers on available product options to meet and exceed customer service experience
Greeting each customer that comes into the store in a warm manner
Recommend additional products or cost-effective alternatives to enhance service and improve sales
Assisting customers with purchase decisions
Participating in physical inventory counts
JUSTICE
Waterford, CT
Sales Associate 2008-2010
Identify purchasing needs of customers and directing them to the appropriate department
Set sales goals for employees
Facilitate inventory and stock management
Maintain and organize store displays to enhance product visibility
Provide training to new employees to uphold company policies and sustain customer satisfaction.
Skills-
Ability to work in a team
Decision making and problem solving
Well verbalized communication
Ability to plan, organize, and prioritize work
Obtaining and processing information
Microsoft Office
Money Handling
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