Customer Service Manager

Scott D. Hruska

*** *** *** **, ******* IA, *****

641-***-****

shruska **@*****.***

Professional Experience:

American Family Insurance: W averly, Iowa, October 2016 to Present

● Licensed insurance agent pursuing new opportunities to create relationships and generate new business.

● Assist in aiding customers with any questions or concerns that they may have on their policy.

● Paint a picture of the importance of the different options out there for insurance and why they are in need of certain coverages.

● Entrusted to handle personal information in order to insure the customer. Roling Ford Salesman: R oling Ford, Shell Rock, Iowa, November 2015 to October 2016.

● Create a personal relationship with the customers in order to find the best vehicle that fits their needs.

● Being very well organized in order to stay in touch with previous customers and keeping that relationship alive.

● Assisted with helping customers have a great experience while shopping for a vehicle.

● Having the knowledge about our inventory and the different products available for each model. State Farm Insurance Sales Agent: B rad Jacobson State Farm, Cedar Falls, Iowa May 2015- November 2015

● Demonstrated excellent customer service in taking care of current client needs and obtaining new customers.

● Awarded the opportunity make an impact on customers lives by making sure that they are properly insured to create a since of comfort in their lives.

● Managed daily business responsibilities, in addition customer service responsibilities, utilizing a high level of individual organizational skills.

● Established a high level of customer rapport while helping clients get to a better State. Personal Trainer & Welcome Desk Manager: T he W, Waverly, Iowa, May 2011 - present

● Managed individual personal training sessions with clients while creating customized workouts based on their limitations and needs to help them realize their personal fitness goals.

● Demonstrated a high level of technical lifting techniques while instructing clients how to properly lift while avoiding injury.

● Promoted to Welcome Desk Manager within one year of employment after demonstrating high levels of organization, leadership, and dedication.

● Directed and trained staff on expectations of the facility, mentored employees to maximize efficiency of daily business operations.

● Thrived as a team player helping to achieve the department goals and expectations developed by the management team.

Education: W artburg College, Waverly, Iowa

Pursuing a Bachelor of Arts Degree with Emphasis in Fitness Management New Hampton High School, New Hampton, Iowa, May 2009