ALAN B. LISCHALK

****-* ****** ******** **

TALLAHASSEE, FL 32301

813-***-****

acyff8@r.postjobfree.com

PROFILE

Excellent analytical skills

Strong project and time management skills

Advanced computer proficiency in Microsoft Word, Excel, Power Point, and Internet Explorer

Meticulous organizational ability with attention to detail

Develop and administer creative and informative presentations

Excellent interpersonal skills in one-on-one and team oriented relationships

EXPERIENCE

Florida Department of Highway Safety and Motor Vehicles, Tallahassee, FL

Curriculum Development Manager, February 2016 – September 2016

Responsible for the development of instructional and non-instructional solutions

Managed multiple time-sensitive and complex projects

Provided constructive feedback to designers on various projects and courses

Supervised, coordinated and monitored members and their related activities and provide oversight on the curriculum development process

Florida Office of Insurance Regulation, Tallahassee, FL

Investigation Manager, September 2009 – February 2016

Supervised and managed the Special Investigation Unit (SIU) / Unauthorized Entity (UE) section

Reduced the active number of pending SIU/UE cases in the legal department from over 100 down to 5

Assisted in recovering over $10 million for Florida Consumers from various UE companies via Consent Orders

Interpreted laws, rules and regulations as they apply to state statutes and represented the Florida Office of Insurance Regulation at various functions throughout the United States

Horace Mann Insurance, Wesley Chapel, FL

Agent, April 2008 – August 2009

Accessed, prospected and developed client base from 24 Hillsborough County public schools from scratch

Analyzed insurance needs of prospects and presented appropriate products

Presented multi-line insurance products for educators

Progressive Insurance, Tampa, FL

Field Claims Trainer Senior, May 2005– March 2008

Identified and addressed trainee areas of opportunity to aid in development and career progression

Improved trainee performance in accuracy, resolution, efficiency and customer orientation

Facilitated six week training labs throughout Florida

Medical Claims Representative, August 2003 – May 2005

Analyzed and processed medical claims due to auto accidents

Coordinated and investigated coverage issues

Maintained a work load claim inventory of over 100 claims

A.G. Edwards & Sons, Inc., Zephyrhills, FL

Financial Consultant, 2001 to August 2003

Prospected and developed a client base from scratch to over 500 clients and several million dollars in assets

Devised investment plans based on clients risk tolerance to meet short and long term goal objectives

Pinellas County Sheriff’s Office, Largo, FL

Detention Deputy, 1991 to 2001

Supervised a wing of maximum security inmates and recorded relevant data from activities and incidents during duty hours

Trained and oriented new hires to various job areas

United States Army

Reserves 1988 to 1996 (Active Duty 1990 to 1991)

Achieved rank of Sergeant

Trained enlisted personnel in Military Police procedures and tactics

Served in Desert Shield/Storm during the Persian Gulf War

Helped to facilitate smooth flow of communication between Saudi Arabian and American military personnel

EDUCATION

Master of Education in Instructional Technology, August 2014

University of South Florida, Tampa, FL

Bachelor of Business Administration in Finance, May 2000

University of South Florida, Tampa, FL

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