Manager
Resume:
ALAN B. LISCHALK
TALLAHASSEE, FL 32301
****.********@*****.***
PROFILE
Excellent analytical skills
Strong project and time management skills
Advanced computer proficiency in Microsoft Word, Excel, Power Point, and Internet Explorer
Meticulous organizational ability with attention to detail
Develop and administer creative and informative presentations
Excellent interpersonal skills in one-on-one and team oriented relationships
EXPERIENCE
Florida Department of Highway Safety and Motor Vehicles, Tallahassee, FL
Curriculum Development Manager, February 2016 – September 2016
Responsible for the development of instructional and non-instructional solutions
Managed multiple time-sensitive and complex projects
Provided constructive feedback to designers on various projects and courses
Supervised, coordinated and monitored members and their related activities and provide oversight on the curriculum development process
Florida Office of Insurance Regulation, Tallahassee, FL
Investigation Manager, September 2009 – February 2016
Supervised and managed the Special Investigation Unit (SIU) / Unauthorized Entity (UE) section
Reduced the active number of pending SIU/UE cases in the legal department from over 100 down to 5
Assisted in recovering over $10 million for Florida Consumers from various UE companies via Consent Orders
Interpreted laws, rules and regulations as they apply to state statutes and represented the Florida Office of Insurance Regulation at various functions throughout the United States
Horace Mann Insurance, Wesley Chapel, FL
Agent, April 2008 – August 2009
Accessed, prospected and developed client base from 24 Hillsborough County public schools from scratch
Analyzed insurance needs of prospects and presented appropriate products
Presented multi-line insurance products for educators
Progressive Insurance, Tampa, FL
Field Claims Trainer Senior, May 2005– March 2008
Identified and addressed trainee areas of opportunity to aid in development and career progression
Improved trainee performance in accuracy, resolution, efficiency and customer orientation
Facilitated six week training labs throughout Florida
Medical Claims Representative, August 2003 – May 2005
Analyzed and processed medical claims due to auto accidents
Coordinated and investigated coverage issues
Maintained a work load claim inventory of over 100 claims
A.G. Edwards & Sons, Inc., Zephyrhills, FL
Financial Consultant, 2001 to August 2003
Prospected and developed a client base from scratch to over 500 clients and several million dollars in assets
Devised investment plans based on clients risk tolerance to meet short and long term goal objectives
Pinellas County Sheriff’s Office, Largo, FL
Detention Deputy, 1991 to 2001
Supervised a wing of maximum security inmates and recorded relevant data from activities and incidents during duty hours
Trained and oriented new hires to various job areas
United States Army
Reserves 1988 to 1996 (Active Duty 1990 to 1991)
Achieved rank of Sergeant
Trained enlisted personnel in Military Police procedures and tactics
Served in Desert Shield/Storm during the Persian Gulf War
Helped to facilitate smooth flow of communication between Saudi Arabian and American military personnel
EDUCATION
Master of Education in Instructional Technology, August 2014
University of South Florida, Tampa, FL
Bachelor of Business Administration in Finance, May 2000
University of South Florida, Tampa, FL
Contact this candidate