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Customer Service Office Staff

Location:
Phoenix, Arizona, United States
Posted:
January 23, 2017

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GEORGE W. GREEN, JR. M.Ed.

**** *. ******** *****• Phoenix, Arizona 85083 • (602) ***-**** (Cell)

EDUCATION

University Of Sarasota Sarasota, Florida

Doctoral Program-Counseling Psychology (continuing) Ottawa University Phoenix, Arizona

Advanced Counseling Studies

April 1995 GPA 4.0

Northern Arizona University Flagstaff, Arizona

Master of Education Counseling With Honors

December 1994 GPA 3.9

Arizona State University Tempe, Arizona

Bachelor of Arts Communication Studies With Honors May 1994 GPA 3.9

TEACHING EXPERIENCE

University of Phoenix: Online Adjunct Professor

• Psychology Courses at the 200-300 level

• Class Size 25

• Course length-9 weeks

Paradise Valley Community College Adjunct Professor Phoenix, Arizona

• Interpersonal, intercultural and group communication

• Organizational Communication Behavior

• Public Speaking

• Introduction to Communication Studies

Ottawa University Adjunct Professor Phoenix, Arizona

• Small Group Communication

• Organizational Communication

• Behavior-Small Group

• Family Dynamics & Communication

• Abnormal Psychology

• Dysfunctional Families

• Organizational Behavior

• Behavior Modification

• Personality Theory

• Counseling Theories

Motorola University Trainer Phoenix, Arizona

2006

1995

1994

1994

1/2010-Present

1995-2005

1995-2001

1994-1995

Page 2

• Diversity Training

• Sexual Harassment Training

SELECTED ACCOMPLISHMENTS

• Professional papers presented and published: Arizona Communication Association PROFESSIONAL and COMMUNITY ACTIVITIES

• Phi Theta Kappa - International

Scholastic Society-4.0 GPA

• Western States Communication

Association

• Arizona Communication Association

• Licensed Professional Counselor

• Licensed Substance Abuse Counselor

• National Certified Counselor

EXPERIENCE

12/30/10

10/22-2008-1/22/10

9/1/2007-9/22/2008

Retired to Teaching

Springbrook Homes

Clinical Director, Outpatient Services

• Directed clinical outcomes for 100 SMI Adult Consumers

• Provided clinical supervision and oversight to 20 Clinical Liaisons

• Established protocols for strengths-based, recovery focused treatment planning Magellan for Maricopa

Site Administrator, Cave Creek

• Employed Boston University Rehabilitation Readiness Model

• Assumed oversight of the largest SMI Outpatient Clinic within VO

• Direct supervision of 108 employees, 1,500 adult SMI consumers

• Responsible for service delivery from 6 clinical teams, 10 office staff and 12 medical staff

• Assisted in transition planning from VO to current RHBA 1/2006-9/1/2007 ValueOptions of Arizona

Site Administrator, Cave Creek

• Employed Boston University Rehabilitation Readiness Model

• Assumed oversight of the largest SMI Outpatient Clinic within VO

• Direct supervision of 108 employees, 1,500 adult SMI consumers

• Responsible for service delivery from 6 clinical teams, 10 office staff and 12 medical staff

• Coordinated resources

• Reduced customer service complaints by 95%

• Increased customer satisfaction as reported by consumers in monthly focus groups

• Developed a collaborative trusting environment within each clinical team

• Outcomes increased in every measurable area

Page 3

4/2005

12/2006

ValueOptions of Arizona

Site Administrator, Townley Center

• Assumed oversight of entire SMI outpatient clinic

• Supervised 66 employees including Master level therapists, Psychiatrists, Registered Nurses and CL and Case Management staff

• Assured a collaborative environment

• Developed team building

• Assured recovery focused services

• Initiated strategies to assure resources were utilized measurably and provided optimum benefit to our consumers

• Oversight of a multi-million dollar budget

1/2005-

4/2005

ValueOptions of Arizona

Clinical Director, Outpatient Services-Townley Center

• Directed clinical outcomes for 1,000 SMI Adult Consumers

• Provided clinical supervision and oversight to 40 Clinical Liaisons

• Established protocols for strengths-based, recovery focused treatment planning 9/2001-

11/2004

Southwest Behavioral Health Phoenix, AZ.

Director-Outpatient Services

• Interviews, hires, trains and supervises all staff-70 clinical, 30 support staff

• Submits annual budget and reviews fiscal integrity monthly of program(s)

• Serves on the Quality Assurance Committee –Outpatient and Agency levels

• Reviews outcomes relative to contract compliance, Access to care, CFT & etc.

• Thoroughly trained in the Arizona Vision Model, and provides oversight of all OP deliverables under VO contract, Adults and C/A

• Clinical Liaison Status

• Provides direct supervision to 4 OP master level program coordinators, 3 CFT Team Leads

9/2000-

9/2001

Arizona Baptist Children’s Services Phoenix, AZ.

Director-Outpatient Services

• Interviews, hires, trains and supervises all staff

• Submits annual budget and reviews fiscal integrity monthly of program(s)

• Serves on the Quality Assurance Committee –Outpatient and Agency levels

• Identifies and develops new private markets

8/1998-

9/2000

Arizona Baptist Children’s Services Phoenix, AZ.

Clinical Coordinator-R.A.F.T. Program

Family Preservation Program for court-referred youth. Hires, trains and supervises Master’s level therapists.

• Responsible for managing over 340 court-ordered referrals annually.

• Assisted AOC in revising preservation model and outcome measures. Page 4

7/1997-

8/1998

Adobe Mountain Phoenix, AZ.

Group Contract for Adolescents at Risk

• Developed and delivered group life-skills & S/A program for youth incarcerated in Adobe Mountain Facility.

• Substance Abuse contract awarded and implemented in two cottages.

• Daily SA group and individual intervention.

7/1997-

8/1998

TERROS Phoenix, AZ.

In-Home Therapist for Adolescents at Risk

• In-home crisis intervention, assessment, diagnosis, counseling and case management activities.

• On call, 24 hours daily.

• Developed and delivered group life-skills & S/A program for youth incarcerated in Adobe Mountain Facility.

8/1995-

7/1997

TERROS Phoenix, AZ.

Group Therapist

• Facilitated substance abuse groups for court-ordered adults.

• In-office group therapy with adults presenting with varying issues.

• Assessment, diagnosis, service planning, counseling and case management. 12/1994-

6/1995

Parc Place Phoenix, AZ.

Desert Visa West Behavioral Health Center

• Sexual abuse adolescent program

• Assessment, diagnosis, counseling and case management activities.

• Family, group and individual counseling

• Aftercare counseling

REFERENCES

Dr. Mike Rooney Dr. Jack Sexton

Dir. Maricopa Community Colleges Paradise Valley CC Communication Chair Box 13349 Phoenix, AZ. 85281 18401 N. 32nd ST. Phoenix, Arizona 85032 731-8000 493-2811

Dr. Ron Frost Dr. Ray Lemberg

Director Graduate Studies-Ottawa Psychological Pathways 2340 W. Mission Ln. Phoenix, AZ. 85021 3337 N. Miller Road Scottsdale, AZ. 85251 371-1188 994-9773



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