Customer Service Data Entry

Joni Sowell

**** ******* **.

Indpls, IN *****

***- ***-****

Objective: To obtain a professional position, where I can utilize my previous knowledge and acquired skills to benefit a corporation and for myself to have a successful career.

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Employment History:

04/2012 - Present Postal Support Employee Clerk United States Postal Service

•Advanced from Mail Handler assuring Quality Control to PSE within 6 Months

•Processed & Assorted 1000+ parcels hrly to ensure proper route placement

•Route Driver Fill In/Delivered Letters/Parcels as Needed (rural)

•Delivered Time Sensitive Material for other Shpping agents, ie.. Amazon Prime

•Window Certified Transactions/Satisfactory customer service rating of 90%

•Ensured Shipping Needs of Customers were met, by checking shipping address, times, etc...

•Worked at multiple post offices as a team player, covering for other employees

02/10 - 04/12 Medical Billing & Coding Rural Metro Ambulance

•Verified Correct Customer Information ie. Billing/Insurance, etc...

•Applied Correct EPC & ICD9 codes to Customer Account

•Processed Customer Billing or Sent Acct to Collection

•Less than 2% data entry errors

•Customer Service score A (graded by mystery call ins)

•Met Daily Quota for inputing patient accounts

•Acknowledge for Superior Attendance and Attitude

Education and Training:

High School: Bloomington North High, Bloomington, IN. General Diploma 1996

College: IVY TECH, Medical Office & Assisting 2007 - 2009

Skills & Abilities:

I am very detail oriented professional that is dependable,works well with others. In Addition to that, I have strong people skills, am very versitile, knowledge icd9/cpt codes familiar with ms word,excel, and other office related programs. I'm hard worker, reliable,fast learner,work well with other,great personality, willing and open to learn new things,

Detailed References Available Upon Request

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