Customer Service, Sales, Forklift operation, S&R, Inventory mgmt.
Resume:
**** ****** **. # *** (***) *** – **** home
Richmond, Tx 77469 (832) 892 – 0461 cell
******@*****.***
Roger Polk III
OBJECTIVE To gain a position working with an assorted array of people by providing excellent solutions in a helpful and genuine fashion, as well as to exhibit the experience and professionalism gained through employment and educational opportunities.
EDUCATION Bachelor of Art in Psychology December 2014
College of Liberal Arts and Behavioral Sciences Grade Point Average: 3.08
Texas Southern University, Houston, TX
WORK HISTORY
Shipping and Receiving Supervisor
November 2013-April 2016
Revolution Foods
Inventory Management
Supervises and coordinates activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, and preparing items for shipment: Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes, and rates.
Oversees incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments.
Determines space requirements and position of shipment in boxcars and trucks and lays out position of shipment.
Determines routing and legal load limits of trucks, according to established schedules and weight limits of states.
Inspects loading operations to ensure compliance with shipping specifications, and seals loaded boxcars and truck doors.
Inspects material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repair.
Maintains vehicle maintenance report.
Directs movement of shipments from shipping and receiving platform to storage and work areas.
Compiles records of unfilled orders.
Posts weight and shipping charges.
Prepares bills of lading.
Performs other duties as described under SUPERVISOR Master Title.
May assist workers in shipping and receiving activities.
Sales Associate
December 2012-January 2013
Banana Republic
Sales generation
Stays current on goals and priorities as it relates to the sales floor
Handles complex customer situations in compliance with policy and procedures and escalates issues as appropriate.
Upholds all company policies and outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of Business Conduct.
Ensures company standards of neat, clean and organized sales floor and fitting rooms, as well as proper cash handling procedures.
Performs all other duties as assigned.
Server/Bartender
February 2012-December 2012
Beaucoup Bar & Grill, Houston, TX
• Monitor food preparation and serving techniques to ensure that proper procedures are followed.
• Occasionally perform in the role of restaurant bartender and serve alcoholic beverages in an appropriate manner consistent with company standards.
• Take food orders and relay orders to kitchens or serving counters so they can be filled.
• Monitor food distribution, ensuring that meals are delivered to the correct recipients.
• Provide superior customer service.
• Maintains a safe, clean, organized, and stocked work area
Server/Bartender
August 2010 – February 2012
Danny’s Porch, Houston, TX
• Monitor food preparation and serving techniques to ensure that proper procedures are followed.
• Occasionally perform in the role of restaurant bartender and serve alcoholic beverages in an appropriate manner consistent with company standards.
• Take food orders and relay orders to kitchens or serving counters so they can be filled.
• Monitor food distribution, ensuring that meals are delivered to the correct recipients.
• Provide superior customer service.
• Maintains a safe, clean, organized, and stocked work area.
Customer Service Representative
April 2010 – August 2010
Direct TV, Houston, TX
• Present and sell company products and services to current and potential clients.
• Establish and maintain current client and potential client relationships.
• Perform clerical duties, such as filing, ordering, mail management, etc.
• Generate repeat business through successful customer follow-up.
• Handled a high volume of inbound and outbound calls.
Server April 2010 – August 2010
TGI Friday’s, Pearland, TX
• Monitor food preparation and serving techniques to ensure that proper procedures are followed.
• Serve alcoholic beverages in an appropriate manner consistent with company standards.
• Take food orders and relay orders to kitchens or serving counters so they can be filled.
• Monitor food distribution, ensuring that meals are delivered to the correct recipients.
• Provide superior customer service.
• Maintains a safe, clean, organized, and stocked work area.
Server April 2009 – May 2010
Olive Garden, Houston, TX
• Monitor food preparation and serving techniques to ensure that proper procedures are followed.
• Serve alcoholic beverages in an appropriate manner consistent with company standards.
• Take food orders and relay orders to kitchens or serving counters so they can be filled.
• Monitor food distribution, ensuring that meals are delivered to the correct recipients.
• Provide superior customer service.
• Maintains a safe, clean, organized, and stocked work area.
Server May 2007 – April 2016
Chili’s Bar & Grill, Houston, TX
• Monitor food preparation and serving techniques to ensure that proper procedures are followed.
• Serve alcoholic beverages in an appropriate manner consistent with company standards.
• Take food orders and relay orders to kitchens or serving counters so they can be filled.
• Monitor food distribution, ensuring that meals are delivered to the correct recipients.
• Provide superior customer service.
• Maintains a safe, clean, organized, and stocked work area.
AWARDS/ ACTIVITIES Alpha Phi Alpha Fraternity, Inc., Vice President 2010 – 2013
NAACP, Health Awareness Chair (current) 2008 – 2010
BLACKMale Project 2008 – 2010
Texas Southern University Dean’s List fall 2007
SKILLS • Proficient in desktop systems, Microsoft Office, Windows (Vista, XP, and 7), and internet operations.
• Extensive experience in cash handling.
• Extensive experience in shipping, receiving, and inventory management.
• Excellent written and verbal communication skills, with an eye for detail.
Contact this candidate