Customer Service Sql Server

Ramesh Kanagaraj

Irving, Texas ***** 972-***-**** ***************@*****.***

Digital Technology Solutions Leadership: Expert in Market Domination & Organic Growth

Startup Strategist Led diverse Teams Enterprise Application Architecture Cloud Strategy Research/Innovation

Talented and accomplished business technology leader with over 25 years’ experience and proven ability to successfully direct information solutions, project management, and support services operations. Highly successful in creating vision, identify opportunities, and building successful organizations. Expertise in overseeing technology improvement initiatives and aligning information services with business goals. Proven track record of cutting costs while retaining productivity. Experienced with leading enterprise-wide implementations with a solid background in software engineering, business application solutions, and operations management. Highly proficient communicator effective at managing relationships between strategic leadership, third-party vendors, and clients.

Areas of Expertise

Strategic Planning and Organizational Leadership

Customer, Team and Partner Relations

Technology Strategy, Direction and Roadmap

New Product Launch and Management

Business Process and System Integration

Process and Productivity Improvement

Application Architecture

Startup and High-Growth Organizations

Software Development Life Cycle (Agile & Waterfall)

Team Development and Leadership

Emerging Technologies

Project planning and Leadership

IT Operations

Offshore and Onshore Expertise

Selected Accomplishments

Recognized for consistent success in developing systems, plans, and procedures to streamline corporate and client operations, improve processes, and enhance performance.

Implemented Agile/SCRUM methodology for the new team from the ground up

Efficiently managed operational strategies and directed enterprise-wide implementation projects flawlessly while consistently delivering desired results and contributing to revenue producing activities.

Produced substantial cost savings, optimized systems, and successfully utilized technology and engineering solutions to maximize business efficiencies in a variety of intensely competitive industries.

Career Success

J-W ENERGY, Addison, Texas 2007 to Present

An energy development and energy services company specializing in natural gas compression, gathering, exploration, production, and well servicing. Founded in 1960 as J-W Operating Company, the company specialized in contract operations for the oil and gas industry. Restructured and renamed in 2010 as J-W Energy Company to reflect the company’s current scope of services.

Sr. Manager/Director, Software Engineering & Research/Innovation

Handpicked as a proven performer to pilot the development of the software development department & Enterprise Architecture, as part of the shared services group, from the ground up, resulting in innovative and cost-effective software solutions for multiple business units using cutting-edge technology. Drove massive change across operations, resulting in development of Enterprise data warehouse, data consolidation initiatives & cloud computing. Expertly established training and mentoring programs; focused efforts on recruiting and retaining top talent. Led data transition efforts during merger, acquisition, and divestiture activities across various business units and assets. Overcame multiple challenges by researching and validating new technologies and tools to alleviate manual labor and poor productivity.

Delivered Results:

Established work processes in a startup environment which increased quality without affecting time-to-market.

Hired, trained and managed a team of developers, QAs, BAs, Project Managers and DBAs.

Manage budgetary controls, leading and initiating development, research, and innovation for 5+ business units as part of the IT Department of the umbrella parent company’s shared services.

Designed and implemented strategies to leverage economies of scale, reduced costs to serve, and increased productivity output for enterprise application architecture, software engineering & delivery, database administration, data warehousing, SharePoint content, and administration.

Architected and managed development of numerous internal & customer-facing external web applications using Microsoft technologies for various business units, following true Agile/Scrum methodologies.

Collaborated with Enterprise Solution Architects and business units to architect solutions that meets business needs.

Quadrupled number of simultaneous projects for team to handle through effective resource management and state of the art architecture, without increasing headcount.

Lead the design and architecture of distributed services using WebAPI and REST services.

Designed and developed cross-platform native mobile applications using Xamarin tools.

Implemented Cloud Strategies for Enterprise as part of long-term business objectives, business continuity & disaster recovery involving Azure Cloud Platform (Iaas/Paas).

Saved over $3 million per year in labor hours by process automation, database/server consolidation and by using managed services.

Actively engaged with offshore development team for software projects to control costs without reducing productivity.

Led the data merger and acquisition strategy for the divestiture of 4 business units and acquisition of 2 additional business units, overseeing the data integration of acquired companies and the data split of divested assets.

Built a data warehouse from the ground up developed the entire process, gathered requirements, identified data elements, created ETL processes with SSIS, report using Reporting Services & Tableau, and fine-tuned the overall lifecycle.

Designed and implemented systems migration to a redundant architecture which eliminated the need of downtime for release and maintenance.

KPMG LLP, Dallas, Texas 2001 to 2007

Recognized as one of the Big 4 auditors, providing professional services including actuarial, financial/legal/tax advice, and management consulting. Employees 173K+ global employees with revenue of $24.44B in 2015 in 207 countries.

Senior Manager, Application Development

Recruited to lead strategic planning and development of the Global Creation System (GTS) as a central repository of IES tax engagement status information and reporting for individual systems around the world.

Delivered Results:

Managed a team of IT project managers, developers and QA personnel for IES Tax Practice.

Architected and developed the new GTS system from the ground up using ASP.NET, C#, XML, XSLT, JavaScript and SQL Server 2000 interfaced with existing data sources, required constant enhancements, and upgrades.

Designed and developed a large consumer-facing enterprise web application using ASP.NET, C#, XML, XSLT, JavaScript & SQL Server for the expat employees of Fortune 500 companies, that were accessed from 160 countries.

Delivered multi-language support enhancement, from the ground up, for the existing extranet tax application used by non-English-speaking clientele.

Utilized GTS as the backbone for additional internal projects; created numerous ETL packages to interface with 12+ additional applications.

Performed day-to-day database administration, application performance tuning and maintenance of multiple corporate databases.

Collaborated with other teams within the practice and clients to consistently meet or exceed performance requirements and expectations.

Created world-class documentation of all projects worked on, drafted best practices documentation for the programmers and defined coding standards for all application development

JPMorgan Chase & Co., Dallas, Texas 1995 to 2000

FirstUSA Bank acquired by Bank One in 1998 – was one of the largest credit card bank in the nation during the 1990s. FirstUSA also issued affinity cards in affiliation with variety of organizations including professional sports organizations. In addition, FirstUSA was also a leading processor of credit card transactions for merchants.

Manager, IT Operations

Hired to add value to the Information Technology team in supporting multiple call centers across the country. Started as system analyst – quickly moved up to manage call centers by demonstrating skills on vast areas ranging from server administration to programming. Became part of a team to build new call centers from ground up to handle the call volume based on geographical location and multiple time zones.

Delivered Results:

Oversaw and participated in building new call centers at various locations across the country.

Maintained and administered multiple AIX servers for the predictive dialer system.

Using handful of tools available, created thousands of desktop images for customer service representatives in call centers

As a Microsoft Certified System Engineer – installed, configured, and maintained several Windows servers in corporate data center and all call center locations

Developed numerous AWK and Shell scripts to automate many tasks for the phone dialer resulting in 60% decrease of downtime.

Designed and developed custom applications using ASP, IIS & SQL Server.

Architected and programmed a reports repository application using Microsoft technologies with near-live data for corporate executives on call center performance and other metrics to make business decisions and optimize the dialer system.

Technical Proficiencies

Programming: Microsoft .NET Framework (C#, ASP.NET, WPF, WCF, WebAPI, MVC, MVVM), JQuery, JSON, CSS, HTML, XML, XSLT

Mobility: Cross-Platform native mobile applications (iOS, Android, Windows Phone) with Xamarin tools

Microsoft SQL Server: Development, Database Administration, High Availability Designs, Disaster Recovery

Cloud Computing: Microsoft Azure Platform (Saas, Iaas, Paas)

Data Warehouse: Integration Services, Reporting Services, Analysis Services

Reporting: Power BI, Tableau Reports and Tableau Server Administration

SharePoint: Installation, Branding, Administration, Custom Development, Workflows

Other Languages: Assembler 8088, COBOL, Pascal, Clipper, C, C++, dBase, FoxBase

Education & Professional Development

MBA in Management Information Systems, University of Dallas, Texas

Postgraduate Diploma in Computer Applications, First Computers, India

Master of Science, Alagappa University, India

Bachelor of Science, Madurai Kamaraj University, India

Microsoft Certified Solution Developer (MCSD)

Microsoft Certified Database Administrator (MCDBA)

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