Manager Office

DONNA KEYES HEAD

**** *. ****** ******

Arlington, VA 22204

703-***-**** (Cell)

EMAIL: *************@*****.***

SECRET CLEARANCE / TS/SCI (Obtain thru DoD April 2007) Retired Jan 2013 QUALIFICATIONS SUMMARY for ADMINISTRATIVE OFFICER/PROGRAM ANALYST : Ms. Head has an exceptional background as an experienced and talented Administrative Officer with a specialized background in all Human Resources functions including Manpower, Internal Controls Management, Civilian Personnel, Military Personnel, Training, Security, Procurement, Staff Management and Travel. Ms. Head’s most recent experience include the Department of Army (1987 to 1999) and private sector positions (1999 to 2005) and as a Program Analyst; Administrative Officer and Contracting Officer Rep. for Department of Defense, Defense Information Systems Agency (DISA) from 2005 to 2013).

SPECIFIC EXPERIENCE:

The Healing Clinic, Inc of Arlington, VA, Non-Profit, CEO and President, May 2015 to Present. Current Project “The Healing Clinic”. Project goal is to provide complimentary/alternative medicine support for our veterans and wounded warriors at an off-site medical clinic. Once completed the clinic will provide relief from the extreme waiting time and inefficiency currently being offered at many of the Veterans Administration facilities.

Department of Defense, Defense Information Systems Agency, Command and Control Capabilities Program Executive Office, CC4, Multinational Information Sharing Program Management Office(MNIS PMO), 6910 Cooper Avenue, Ft. Meade, MD 20755, Administrative Officer, GS-0341-12, April 30, 2007 to March 2012 and Program Analyst, GS-0343-12, 301-***-****. March 2012 to January 31, 2013, 40 hrs per week. Served as Contracting Officer Representative COR from August 2012 to October 2012 on the Harmony Web Contract. Assisted in the Solicitation Process until the award completion of contract on 28 Sep 2012.

Served as COR from August 2012 to October 2012 on the Harmony Web Contract. Assisted in the Solicitation Process until the award completion of contract on 28 Sep 2012. List Of Duties And Responsiblities as Administrative Officer with Department of Defense As Administrative Officer for MNIS PMO I have provided advice and liaison support for the managing administrative requirements affiliated with providing human resources, budgeting/finance, contracting, and property/supply.

Performs recurring tasks in support of established administrative activities, such as answering frequently asked questions about human resources, budget, or procurement particular staffing, classification, employee relations, or training issues. Independently addresses administrative functions that fulfill a number of organizational requirements. Providing advice and guidance on administrative requirements and applying new or existing policies to the performance of duties.

Responsble for monitoring established administrative requirements for an organization with few subdivisions or functions. Provide guidance on routine administrative questions and situations. Independently identifying objectives of the work based on an understanding of program and overall priorities. I have determined the specific steps, input required and other issues. The work required the identification of schedules and milestones, as well as estimates of resources required. This process should have required selection from a number of options requiring the application of good judgment. Independently identifying actions to be taken in accomplishing the assigned work, and in breaking the assigned actions into work components, requiring the setting of deadlines, milestones, etc., and responsibility for meeting those deadlines.

Responsible for compiling data for use in reports and studies; preparing reports, charts, graphs, and spreadsheets; administrative function such as Time & Attendance, scheduling appointments and travel, answering phones, and maintaining files.

Served as liaison, coordinating activities with other individuals and organizations, and dealing with high level officials within DoD DISA, OCOS, Pentagon, Joint Staff.

• Focal point/coordinator for instructions and policies for OCONUS/CONUS TDY thru the use of DoD Foreign Clearance Guide and DISA DTS Resource Manual.

• Civilian Personnel Representative.

• Appointed Organizational Defense Travel Administrator (ODTA) for MNIS PMO.

• Established Personnel Filing System for Government/Military personnel to include:

- Established Account for the Fully Automated System for Classification (FASCLASS) for accessing Position

Descriptions for CC4/41/42 positions.

- Position Descriptions for use in establishing Personnel Folders.

• Appointed Security Monitor for MNIS PMO – duties to include:

- Interoffice Memo’s for Pentagon Badge Requests.

- DISA Visit Authorization Requests Coordinator for MNIS PMO.

- Joint Personnel Adjudication System (JPAS) Account established for sending VAR’s and Pentagon Badge Requests.

- DISA Corporate Mgmt Information System (CMIS) Account established for Security Reports, Table of Distribution, Incumbency Reports Point of Contact.

• Automated Time and Attendance & Production System (ATAAPS) Point of Contact for MNIS PMO.

• Training Coordinator for MNIS PMO

• Defense Message System (DMS) Subject Matter Expert (SME) Responsibilities to include:

- Insure dates and info on Travel Request Form correct for the Country Clearances and DISA Field Office Clearances.

- Initiated Use of the DoD Foreign Clearance Guide as the main Reference Guide for all Country Clearance and DMS Addressees.

- Coordinated w/ Action Officer for their completion of Anti-Terrorism Training as a requirement for OCONUS travel.

- Coordinated w/ Action Officers on Passport Requirements for OCONUS travel.

• Developed Incoming Procedures and comprehensive Checklist for MNIS PMO.

• Developed Outgoing Procedures and comprehensive Checklist for MNIS PMO.

• Developed OCONUS TDY Checklist for Action Officers.

• Developed CONUS TDY Checklist for Action Officers.

• Update/maintain MNIS PMO Recall Roster.

• Served as alternate Action Information Management System (AIMS) point of contact for MNIS PMO.

• Developed /Created Welcome Package for Incoming Personnel to include:

-Organization Charts for DISA and MNIS PMO

- Contact Numbers @ CPK Bldg

- BIO Profile

- MNIS PMO Overview Brief

- DTS Resource Information

- CONUS TDY Checklist

- OCONUS TDY Checklist

• Researches regulations and policies for Deputy Program Manager and Action Officers.

• Other Duties:

● Assists with telephone messages for PM.

● Assists DPM with Senior Leadership Calendars.

● Assists with mail distribution.

● Occupant Emergency Plan Coordinator.

• List of DISA Community and Volunteer Activities:

- Combined Federal Campaign Worker Keyworker for MNIS PMO.

- Coordinator for PEO C2C July Community Event (Hosted by MNIS PMO) “Let’s Support Our Troops”.

- Volunteered for the DISA Adopt the School Program as a mentor for the NOVA Juvenile

- Detention Home School.

Army National Guard (ARNG), National Guard Bureau, ARNG Audit Liaison, National Guard Bureau, Army National Guard Bureau located at 111 South George Mason Drive, Arlington, VA 22204. March 2006 to April 2007. 40 hrs per week. Employed by IIF Data Solutions, Inc., 6521 Arlington Blvd, Suite 306, Falls Church, VA 22042. Charles Patten, President, 703-***-****.

• Central point of contact for ARNG for external audits.

• Review audit reports to determine appropriate ARNG division for staffing.

• Prepare consolidated ARNG response to reports/findings.

• Advise DARNG on significant audit findings (either by NGB 0207, Information Paper, and SITREP/EXSUM).

• Provide follow-up on corrective actions on recommendations from audit reports.

• Reports on status of corrective actions on AAA audits semiannually to NGB-IR.

• Organize Entrance Conferences, In-Process Reviews, and Exit Conference for audits concerning the ARNG.

Army National Guard (ARNG), National Guard Bureau, Management Analyst, National Guard Bureau, Army National Guard Bureau located at 111 South George Mason Drive, Arlington, VA 22204. Employed by IIF Data Solutions, Inc., 6521 Arlington Blvd, Suite 306, Falls Church, VA 22042. Charles Patten, President, 703-***-****.

Served under Chief, Resource Management, ARNG, COL Rory Froelich, 06/2001 to 1/2006 and LTC Jonathan Kraft, 1/2006 to 7/2006 703-***-****) 40 hrs per week. Responsible for ARNG Resource Branch for all travel requirements for ARNG Headquarters sponsored meetings and conferences with the 54 states and territories. Responsible following through on assignments which have been planned by supervisors, and daily meet critical deadlines and timelines

• Works closely with travel automation and data base administrator as the Subject Matter Expert

(SME) to develop and field travel automation systems.

• Provides training and guidance to customer users for travel automation systems.

• Reviews travel requirements and justification for adherence to JFTR, DODFMR, and other regulations.

• Manages the flow and distribution of travel requests to ensure travel orders are produced in a timely manner.

• Coordinates funding requirements with the travel budget analyst to ensure non-DTS travel documents are obligated in accordance with DFAS 37-1.

• Coordinates with the travel budget analyst to ensure travel vouchers are reviewed for adherence with JFTR and other applicable guidance for government disbursements.

• Provides technical and policy guidance to customers requiring Invitational Travel Orders (ITOs).

• Provides technical and policy guidance to customers requiring Temporary Change of Station (TCS) orders.

• Manages the TCS program to ensure personnel requirements in support of Operations Iraqi Freedom and Enduring Freedom meet DA Personnel Policy Guidance (PPG) requirements.

• Provides overall document management for the Headquarters for all Military Interdepartmental Purchase Requests (DD Form 448-2) and Acceptance (DD Form 448-2). Ensures that obligating documents are recorded with budget analysts to in accordance with DFAS 37-1.

• Monitors vendor payments for Headquarters activities and coordinates disbursement of funds with the Defense Finance Accounting Service.

• Coordinates

• Prepares correspondence and communications as well as manage meetings on behalf of the Chief, ARNG Resource Management.

• Served as backup to Resource Management Directorate/Exec Secretary backup for Joint Action Staff Management System (JASMS).

• Responsible for keeping supervisors calendar.

• Receives visitors and phone calls.

• Reads and processes incoming correspondence and material.

• Makes travel arrangements.

• Uses a variety of office automation software in support of branch.

• Establishes and maintains office records of various types for efficient operation of branch.

• Provides advice and guidance to staff on clerical and administrative matters.

• Requisitions office supplies, printing support.

• Serves as timekeeper.

John Murray Plank – Broker, Long & Foster Real Estate, Executive Secretary, Marketing Manager,, Inc., 4600 Lee Highway, Arlington, VA 22207. Supervisor, John M. Plank, 703-***-****. October 1999 to September 2000. 40 hrs per week.

Provided comprehensive administrative support within the real estate office of Mr. Plank, one of the top Real Estate Agents in the Northern Virginia area. Duties included assisting in the processing of sales contracts, accounting, desktop publishing, marketing, direct mail, customer service and word processing. Proficiency obtained with MRIS and Access software and use of office scanner. Department of Army, Management Analyst (OA), GS-0344-07/08,, Joint Project Management Office, TC-AIMS II, 9350 Hall Road, Ft. Belvoir, VA 22060. Supervisor, Linda L. Young, 703-***-****, March 1997 to October 1999. 40 hrs per week.

Provided administrative support on a variety of programs including personnel, management analysis and procurement. Served as the Liaison between the Project Office and Fort Belvoir Civilian Personnel Office. Served as Project Office Facility Coordinator and Property Manger. Prepared charts for briefings and demonstrations. Developed and maintained manpower spreadsheet. Develop Mission and Function Statement for organization.

Develop policy and procedures for organization. Responsible for all OMA purchases; using Government IMPAC VISA card. Served as Training Coordinator. Served as Record and Management Officer. Served as Telecommunications Services Control Officer (TSCO). Served as Hand Receipt Holder for organization. Maintained and upkeep organization’s library. Initiates and monitored the acquisition and utilization of standard administrative support equipment to include filing, office copying/duplicating, furnishing and work processing equipment. Responsible for making arrangements for travel, conferences and meetings.

Department of Army, Management Assistant (OA), GS-0344, 07, Project Management Office, TC-ACCIS, 4040 North Fairfax Drive, Arlington, VA 22203-1689. Supervisor COL John E. Caldwell

(Ret.) or Mr. Herb Coleman 703-***-**** or 703-***-****, November 1988 to March 1997. 40 hrs per week.

Provided administrative support on a variety of programs including personnel, management analysis and procurement. Served as the Liaison between the Project Office and Fort Belvoir Civilian Personnel Office. Served as Project Office Facility Coordinator and Property Manager. Prepared charts for briefings and demonstrations.

Developed and maintained manpower spreadsheet. Served as Security Manager for Project Management Office. Served as Training Coordinator. Served as Record and Management Officer. Served as Telecommunications Services Control Officer (TSCO). Served as Hand Receipt Holder for organization. Coordinated Travel Orders and calendars for Program Manager and Deputy. Maintained and upkeep organizations library. Initiates and monitors the acquisition and utilization of standard administrative support equipment to include filing, office copying/duplicating, furnishing and work processing equipment. Monitor GSA Vehicle. Responsible for making arrangements for travel, conferences and meetings.

Special Accomplishments in position above-

1. Established all Front Office Procedures and functions for new Project Management Office.

2. Able to maintain functions and responsibilities of multiple positions, i.e., Secretary, Administrative Officer, Personnel Officer for division, Security Manager, Training Manager due to positions not being filled. PROFESSIONAL KNOWLEDGE AND/OR SYSTEMS TRAINING:

Advance Microsoft Office 2000, Word 2000, Access

Excel 2003, Power Point 2007, Outlook 2003 QuickBooks Quality Management Program/Activity Manager Course Certified

(Army National Guard Bureau – 2/2002)

Joint Action Staff Management System (JASMS).

Desktop Manager

Typing Speed of 70wpm

Microsoft Access 2007

Joint Personnel Adjudication System (JPAS)

DISA Corporate Mgmt Information System (CMIS)

Automated Time and Attendance & Production System (ATAAPS) Defense Message System (DMS) Automated Message Handling System (AMHS 2005) Fully Automated System for Classification (FASCLASS) Action Information Management System (AIMS)

Oracle Program – Defense Civilian Personnel Data System (DCPDS) HONORS

Exceptional Performance Awards – Every Year from 1988 to 1997 Special Act Award – 1998

VOLUNTEER WORK

Mentor at Jeb Stuart High School – 1992- 1994

Offenders Aid and Restoration Program – Fairfax County – 1990 Cooperative Office Education – Fairfax County Schools – 1992 – 1994

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