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Customer Service Representative

Location:
Lebanon, TN
Posted:
January 23, 2017

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Resume:

HASSAN KAREEM

*** ******* ***** ****, *******, TN, 37087

901-***-****

acyfcc@r.postjobfree.com

US CITIZEN

SUMMARY:

• Knowledgeable and experienced with diagnosis and troubleshooting of computer hardware and software issues, computer repair and maintenance, helpdesk support with superior customer services.

• Troubleshoot, diagnose, and repair Dell, HP, IBM, Lenovo, Apple break fix laptops, desktops, and printers for homes and business customers.

• Able to handle multiple projects efficiently and with high accuracy.

• Strong skills in organizing, prioritizing and multitasking.

• Good oral and written communication skills.

• Superior Computer skills with knowledge of computer hardware and software.

• Provide mobile device support.

CERTIFICATIONS:

• HP

• IBM

• Lenovo

• Apple

• Dell

TECHNICAL SKILL:

• Installations, diagnostic, troubleshoot, and repair of computer hardware.

• Installation and configuration of Microsoft OS and Office software applications.

• Microsoft Office Suite to include: Word, Power Point, and Excel.

• Leadership and Time management skills.

• Great communication skills (written and oral).

• Excellent customer support services.

• Problem solving skills.

PROFESSIONAL EXPERIENCE:

Fed EX Tech connect, Collierville, TN 2015 –2016

Field Service Technician

• Responding to customer inquiries/request for technical support.

• This includes installing, diagnosing, repairing, maintaining and upgrading hardware and software.

• Utilizing technical documentation & troubleshooting skills to ensure optimal workstation performance.

• Providing end- user assistance & troubleshooting in person, by telephone, and via email.

• Provide hardware installation, troubleshooting, break-fix, repair, replacement including all relevant peripherals.

• Break fix repairs for HP, Dell, Apple laptops and PC’s

• Upgrade of computers to include: Hard Drive, RAM, Modems, Sound Card Installation, Mother Board Installation, CD Rom

• Assist users with research, evaluation, and purchase recommendations of new pcs and peripheral equipment.

• Removal of viruses, malware, and spyware from workstations.

• Install, Upgrade, downgrade OS on Windows and MacBook’s.

• Install related software laptop.

• Repaired MacBook, Apple Phones, laptops and PC’s.

IQOR After-Market Services, Memphis, TN 2014 –2015

IT Support Technician

• Troubleshoot and resolve service and technical problems of PC and laptop.

• Utilized tools and technology to maintain computers and make break-fix repairs to computers, processors, hard drives, and monitors.

• Responsible for software and hardware installation and support including re-imaging and data transfer.

• Re-images Wins XP to Wins 7

• Re-image hard drives, back-up and migrate data, setup new desktop, laptops and tablets PCs with new images and security patches

• Break fix repairs for HP, Dell laptops and PC’s.

Jabil Global Services, Memphis, TN 2013 –2013

Customer Service Representative

• Technical Customer Service Representative.

• Serve as liaison between the repair facility and the customer to ensure customer issue is adequately addressed and resolved.

• Process and manage product and piece parts related to billable and parts issues with customers.

• Provides technical support to repair team for laptop repair and resolution of escalations.

• Provide daily, weekly and monthly reports in regards to status of billable units utilizing Exults WIP tracking system, Global Newton, Easy tool and Microsoft Office Excel.

• Diagnose Laptops to component level to determine feasibility of repair utilizing schematics, test stations and proper tools.

• Determine proper state of unit such as RUR, BER, and repairable.

• Utilize XDR system to update status of Laptops and provide proper diagnose information.

Advantage Global Services, Memphis, TN 2011-2012

• Installations, diagnostic, troubleshoot Quality Test stations.

Flextronics After-Market Services, Memphis, TN 2009-2011

Computer Repair Technician 2 (IBM – APPLE)

EDUCATION:

• 1993-1998 BS.C Computer System Digital Circuits & Communication.

• University of Technology.

Cover Letter:

I’m a enthusiastic, motivated, and an adaptable individual with excellent Communication skills. I am conscientious with a friendly disposition. I’ve also been placed in positions of responsibility that acquired trust.I am an a efficient and reliable worker who can Work alone or as part of a team under extreme pressure. I can also remain Calm with the ability to accomplish priorities within my skill set. My mindset is to help this company with my various skills I have to offer. I will use my experience to the best of my ability. I am also willing to learn and try new skills and techniques when needed. My excitement for this opportunity is beyond measure. I can assure you that I will give my absolute best towards this company.



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