Customer Service Representative
Resume:
HASSAN KAREEM
*** ******* ***** ****, *******, TN, 37087
**********@*****.***
US CITIZEN
SUMMARY:
• Knowledgeable and experienced with diagnosis and troubleshooting of computer hardware and software issues, computer repair and maintenance, helpdesk support with superior customer services.
• Troubleshoot, diagnose, and repair Dell, HP, IBM, Lenovo, Apple break fix laptops, desktops, and printers for homes and business customers.
• Able to handle multiple projects efficiently and with high accuracy.
• Strong skills in organizing, prioritizing and multitasking.
• Good oral and written communication skills.
• Superior Computer skills with knowledge of computer hardware and software.
• Provide mobile device support.
CERTIFICATIONS:
• HP
• IBM
• Lenovo
• Apple
• Dell
TECHNICAL SKILL:
• Installations, diagnostic, troubleshoot, and repair of computer hardware.
• Installation and configuration of Microsoft OS and Office software applications.
• Microsoft Office Suite to include: Word, Power Point, and Excel.
• Leadership and Time management skills.
• Great communication skills (written and oral).
• Excellent customer support services.
• Problem solving skills.
PROFESSIONAL EXPERIENCE:
Fed EX Tech connect, Collierville, TN 2015 –2016
Field Service Technician
• Responding to customer inquiries/request for technical support.
• This includes installing, diagnosing, repairing, maintaining and upgrading hardware and software.
• Utilizing technical documentation & troubleshooting skills to ensure optimal workstation performance.
• Providing end- user assistance & troubleshooting in person, by telephone, and via email.
• Provide hardware installation, troubleshooting, break-fix, repair, replacement including all relevant peripherals.
• Break fix repairs for HP, Dell, Apple laptops and PC’s
• Upgrade of computers to include: Hard Drive, RAM, Modems, Sound Card Installation, Mother Board Installation, CD Rom
• Assist users with research, evaluation, and purchase recommendations of new pcs and peripheral equipment.
• Removal of viruses, malware, and spyware from workstations.
• Install, Upgrade, downgrade OS on Windows and MacBook’s.
• Install related software laptop.
• Repaired MacBook, Apple Phones, laptops and PC’s.
IQOR After-Market Services, Memphis, TN 2014 –2015
IT Support Technician
• Troubleshoot and resolve service and technical problems of PC and laptop.
• Utilized tools and technology to maintain computers and make break-fix repairs to computers, processors, hard drives, and monitors.
• Responsible for software and hardware installation and support including re-imaging and data transfer.
• Re-images Wins XP to Wins 7
• Re-image hard drives, back-up and migrate data, setup new desktop, laptops and tablets PCs with new images and security patches
• Break fix repairs for HP, Dell laptops and PC’s.
Jabil Global Services, Memphis, TN 2013 –2013
Customer Service Representative
• Technical Customer Service Representative.
• Serve as liaison between the repair facility and the customer to ensure customer issue is adequately addressed and resolved.
• Process and manage product and piece parts related to billable and parts issues with customers.
• Provides technical support to repair team for laptop repair and resolution of escalations.
• Provide daily, weekly and monthly reports in regards to status of billable units utilizing Exults WIP tracking system, Global Newton, Easy tool and Microsoft Office Excel.
• Diagnose Laptops to component level to determine feasibility of repair utilizing schematics, test stations and proper tools.
• Determine proper state of unit such as RUR, BER, and repairable.
• Utilize XDR system to update status of Laptops and provide proper diagnose information.
Advantage Global Services, Memphis, TN 2011-2012
• Installations, diagnostic, troubleshoot Quality Test stations.
Flextronics After-Market Services, Memphis, TN 2009-2011
Computer Repair Technician 2 (IBM – APPLE)
EDUCATION:
• 1993-1998 BS.C Computer System Digital Circuits & Communication.
• University of Technology.
•
Cover Letter:
I’m a enthusiastic, motivated, and an adaptable individual with excellent Communication skills. I am conscientious with a friendly disposition. I’ve also been placed in positions of responsibility that acquired trust.I am an a efficient and reliable worker who can Work alone or as part of a team under extreme pressure. I can also remain Calm with the ability to accomplish priorities within my skill set. My mindset is to help this company with my various skills I have to offer. I will use my experience to the best of my ability. I am also willing to learn and try new skills and techniques when needed. My excitement for this opportunity is beyond measure. I can assure you that I will give my absolute best towards this company.
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