PERSONAL INFORMATION KRASIMIR YORDANOV

** ****** ****, **** ***, United Kingdom

074********

acyfbw@r.postjobfree.com

Sex Male Date of birth 12/09/1986 Nationality

Bulgarian

WORK EXPERIENCE [pic]

14/10/2006-01/08/2011 Front Desk Receptionist

Hotel SOLO

2 Panayot Volov St, 9700 Bulgaria

As receptionist I was responsible for all income and

outgoing calls, to check all guests in/out of hotel,

dealing with payments thru bank account or in person.

I was looking after all bookings made it over phone, in

person or by email. Filling, scanning, faxing as well as

typing specific documentation. Prepare general

correspondences and customer assessments as needed.

01/12/2011-01/12/2012 Front Desk Receptionist

Hotel Rai

26 Ohrid St, 9700 Bulgaria

As receptionist I was responsible for all income and

outgoing calls, to check all guests in/out of hotel,

dealing with payments thru bank account or in person.

I was looking after all bookings made it over phone, in

person or by email. Filling, scanning, faxing as well as

typing specific documentation. Prepare general

correspondences and customer assessments as needed.

01/01/2013-18/06/2013

Customer Relationship Officer

Simply Why Not Business Centre

Doha, Qatar

Providing prompt and professional replies to all customer

feedback. Providing follow up actions to customer

feedback.

Recording customer feedback details in Customer Management

System for producing management reports in the end of the

day.

Supporting the Customer Sales team.

Attending corporate events.

01/08/2013-30/09/2013 Trainee Operations Manager

Sala Boutique Hotel & Thai restaurant

Male, Maldives

I was supervising team of 10 people. Also my duties

include handling general complaints, last-minute schedule

changes and kitchen mess-ups and inventory problems.

I was always focused during busy times and delegate tasks

to employees to keep business running smoothly.

Also I was the first point of contact and assist all

customers when they have questions, concerns or general

complaints.

01/02/2014-30/11/2014 Senior Front Of House

Fasque Castle

Fasque House Office, Fettercairn, AB 30 1 DN

As Senior Front of House my role involve meet and great

Bride and Groom and all the people from the wedding party,

to help them with their luggage and to give the all

information which they need for the Estate, Cottages and

surrounding area.

I was responsible also for the guests which was staying in

the Cottages.

Main duties was to set up the breakfast buffet at morning

after that to prepare the Main hall of the house or Chapel

on the Estate for the wedding ceremony and not at last to

prepare every think for the Reception after the ceremony.

10/04/2015-12/08/2015

General Assistant

01/12/2015 -

20/03/2016

22/03/2016 -

31/10/2016

Taynuilt Hotel

Taynuilt Hotel, PA35 1JN Taynuilt

My role of General assistant involve work as Kitchen

assistant/porter, Housekeeping and Maintenance.

As Kitchen assistant/porter I was helping with preparation

of salads and taking deliveries away and stock them on

right places.

Also I was responsible for that all kitchen to look clean

and tidy at all time during the day and in the end of my

shift.

As Housekeeper my role was to clean public area, making

beds and clean the bathrooms to high standards.

My maintenance shift include some work in or outside of

hotel depends from needs of hotel like for example

changing bulbs, fixing toilet seats, painting and etc.

Guest Service Staff - Night Porter

Jurys Inn Hotel Aberdeen

Aberdeen, Union Square, Guild St. AB11 5RJ

My duties as Night Porter was cleaning public areas and

back of house Set up conference and meeting room for next

day.

Also I was doing fire & floor walks every 2 hours to

ensure guest security at all time during the nights.

General Assistant

Lake District Inns and Cottages

Lodge in The Vale, Keswick CA12 4TQ

My duties include work on reception check people in and

out, accept payments (cash or credit cards) dealing with

queries thru the phone by e-mail or in person. Cashing up

in the end of every day and also all reports.

My work also involve some housekeeping and bar duties.

As housekeeper I'm involve of process of making beds and

cleaning bathrooms to high standards, hoover and dusting.

Behind the bar my duties are to make and server drinks,

set up the breakfast buffet and not at last to deal with

deliveries.

EDUCATION & TRAINING [pic]

15/09/2001-20/05/2005 Electricity Equipment

High School of Telecommunication, Shumen (Bulgaria)

01/02/2014-10/02/2014 Food Hygiene Certificate

Hospitality Training Aberdeen, Aberdeen (United Kingdom)

11/02/2014-18/02/2014 Housekeeping skills & Manual handling

Hospitality Training Aberdeen, Aberdeen (United Kingdom)

19/02/2014-21/02/2014 Personal presentation & Team work

Hospitality Training Aberdeen, Aberdeen (United Kingdom)

22/02/2014-27/02/2014 Worldhost principles of customer service

Hospitality Training Aberdeen, Aberdeen (United Kingdom)

PERSONAL SKILLS [pic]

Mother tongue(s) Bulgarian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken Spoken

interaction production

English C2 C2 C2 C2 C2

Communication skills Good communication skills gained through my experience.

Organisational / Stay organized.

managerial skills Self-motivated.

Job-related skills Highly skilled in greeting, registering, and assigning

rooms to guests.

Ability to assist guests with room booking, changing and

cancelling reservations.

Adept at computing bills, collecting payments, and making

change for guests.

Hands-on experience in keep records of room availability

and guests' accounts, manually and by means of computers.

Well versed in performing simple bookkeeping activities

including balance of cash accounts.

Able to confirm customers' credit, and establish how the

customer will pay.

Demonstrated ability to review accounts and charges with

guests for the period of the check out procedure.

Extremely capable of answering inquiries related to hotel

services, registration of guests, and shopping, dining,

leisure, and travel directionsSpecial talent for posting

charges of rooms, food, liquor, or telephone calls to

ledgers by hand and by means of computers.

Demonstrated expertise in providing and ensuring

high-quality guest relations Knowledge of advising

housekeeping staff when rooms are ready for cleaning.

Excellent verbal and written communication skills.

Dedicated and carefulhigh level of accuracy and attention

to details.

Digital competence Excellent computer skills

MS Office

Driving licence A, B

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