Ann Reiter-Emlund

**** ********* *****

Plainfield, Illinois 60586

815-***-**** Home

779-***-**** Cell

Objectives: To obtain a position where I can utilize my past work experiences and skills to perform the necessary job duties.

Experience:

Community Relations Director - June 2, 2013 - November 25,2013

Emeritus at Joliet & Emeritus at Joliet Courtyard - Joliet, Il. 60431

Take Inquiry calls from Families and prospective residents looking for either Assisted Living or Memory Care and schedule tours for them to come into either community to see what we have to offer.

I brought up occupancy in both communities-

Courtyard I went from 38 residents to 58 residents in the Assisted Living Community I brought it up from 54 to 69 presently.

Internal and External Sales and Marketing of the Memory Care Building and assisted living building.

Give Tours to Families members looking for Alzheimer?s and Dementia Care and assisted living.

Make Follow up calls with families in the database..

Concierge - January 24,2012 - June 2, 2013?

Emeritus at Joliet Courtyard -Joliet, IL. 60431

Answer phones and direct them to the appropriate party

Meet and Greet family visitors and vendors coming into the building.

Give Tours of the facility.

Sign Contracts with Family members, take deposits.

Call Family members of prospective residents to set up tours, paperwork, etc

.Enter Invoices for payment to the corporate office

Speak with vendors in regards to payment due

Resolve any issues that families may have in regards to their loved ones.?

Human Resource Manager - February 14, 2011 - May 31,2011?

Deerbrook Care Centre - Joliet, Illinois 60435

New Hire Paperwork Background

Checks on new employees

New Employee Orientations

Filing paperwork for employees.

Maintaining In services for Employees

Maintaining I9?s for All Employees

Distribute Payroll Checks?

Assistant Executive Director /Business Office Director - April 13,2010 - February 11, 2011?Emeritus Corporation-Loyalton of Joliet, Joliet Illinois 60431

Resident Billing and Invoices

Community Billing and Invoices

Responsible for Payroll of Employees - Kronos Software

New Hire Paperwork as well as Interviews and background checks on new employees

Gave Tours of Community, sell apartments to prospective residents

Contract Signing with new residents and their families

Human Resource Issues regarding employees

Dealing with resident and family issues that may come up

Making Executive Decisions when the Senior Executive Director is out of the Building.

Manager on Duty for both Communities The Loyalton of Joliet and Courtyard of Joliet?

Concierge -June 23,2008 - April 13,2010?

Emeritus Corporation-Courtyard of Loyalton, Joliet, Illinois 60431

Answer telephones

Meet and Greet families.

Give Tours of the facility

Sign Contracts with Family members, take deposits.

Call Family members of prospective residents to set up tours, paperwork, etc.

Background checks on new employees

New Hire paperwork with new employees

Enter Invoices for payment to the corporate office

Speak with vendors in regards to payment due

Do new hire paperwork with new employees.

Manager on Duty every 8 weeks Sat. & Sun

Manager on duty 2-3 times per month during the week

Maintain the Monthly Activity calendar for the Activity Dept

Call companies that we did business with and request W9 forms to send up to corporate

Help admissions/marketing with new resident paperwork with families, such

As discussing the contract, collecting fees and rent money from families.

Make calls to prospective residents families giving info. About the facility,

Package marketing goodies to give to referrals when marketing visit other facilities, call families for the Resident Care Director and set up Care Plan dates.?

Social Service Assistant - December 3, 2007 - June 20,2008?

Rosewood Care Center, Joliet, Illinois 60431T

oured prospective families thru the facility.

New admission paperwork, signing contracts, collecting money for rent.

Responsible to do all admission paperwork for new admits .

Responsible for doing quarterly and annual reports on all Residents within the facility .Meeting with residents that have concerns .?

Volunteer Coordinator/ Gift Shop Manager / 5 Star Resident Care Associate?December 3, 2001 - March 30,2007?

Franciscan Village, Lemont, Illinois 60439

Responsible for recruiting, Interviewing and orientating new volunteers.

Maintain volunteer documentation, data, etc.

Responsible for the Gift Shop, which includes scheduling Volunteers. along with buying the merchandise to display/ sell .Maintain all billing and Inventory for the Gift Shop

Grocery Shopping for Residents unable to get out on there own, pill reminders for those who have some memory loss.

Make Breakfast for residents unable to do that task on there own,whether it is due to illness .?

Volunteer Coordinator?-?January 4, 1994 ? May 8, 1998?

Advocate Health Systems, Oak Lawn, Illinois 60453

Responsible for volunteer orientations

Training, Scheduling,

Supervising volunteers

Maintained volunteer documentation, volunteer data

Served as Liaison between the departments and the volunteers

Responsible for checking families into the guest house

Supervised the meals on wheels volunteers?

Director Of Volunteer Services?-?October 1990 ? May 1993?

Holy Cross Hospital, Chicago, Illinois 60609

Directed and supervised all functions of the volunteer program

Recruited volunteers from the community

Volunteer orientations

Maintained documentation of volunteer hours

Represented Hospital in community affairs and health activities

Activity Director?-?August 1989 ? September 1990

Oak Lawn Convalescent Home, Oak Lawn, IL. 60453

Planned Activity programs for the elderly

Worked with residents, staff and volunteers on volunteer projects

Planned outings for residents, monthly theme parties

Supervised staff and volunteers

Maintained paperwork for State requirements?

Activity Director, Volunteer Coordinator, Social Service - June 1984? March 1988?

Parkside Gardens Nursing Home, Burbank IL. 60459

Planned activity programs for residents

Recruited volunteers for planned programs

Assisted Residents with problems that they may have had.

Responsible for resident discharges back into the community arranged help for those needing it into there own home?

Laundry Aide/Medical Supply Clerk June 1980 - June 1984?

Concord Extended Care Nursing Home, Oak Lawn, Illinois 60453

Did personal clothing for residents in the nursing home,also did supplies for the nursing staff making sure they had enough cups, bandages and needles .?

Volunteer?,?June 1973 - June 1984?

Concord Extended Care, Oak Lawn, Illinois 60453

Helped residents with whatever that they needed played bingo, worked fundraisers, fed residents who were unable to do for themselves .

Skills?:

Microsoft Word

Excel Spreadsheets

Various Volunteer Software

Various Marketing Software

Various Hospital Patient Information Software

Typing 40wpm

Answering a Multi-Line Phone System

Copy/Fax Machine

Customer Service

Kronos Payroll

Personal References available upon request .

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