Dear Potential Employer:

I am very much interested and will enjoy filling the Administrative

Assistant position. I possess the essential knowledge, experience and

skills that you desire.

My secretarial work experience began in 1988 with 15 years of secretarial

experience at the administrative and executive level. I am proficient in

Excel, PowerPoint and Word, spreadsheet software, utilizing email and the

internet. The certificates that I possess are completion of medical

terminology, and anatomy and physiology. Also, I have experience in

Accounts Payable, Accounts Receivable and preparing daily bank deposits and

as a Medical Secretary.

I present to you an ideal candidate who pays close attention to detail

while working effectively and in a timely manner to produce desired goals

and expected outcomes. I work well with a diverse group of people while

displaying a professional attitude at all times.

My special skills are knowledge of medical terminology, data entry,

shorthand, keyboarding (70 wpm) and transcription. My resume further

illustrates my experience and work history. Thank you in advance for your

consideration.

Jeanein M. Talley

351 Stanley Court

Toledo, OH 43608

acyfaf@r.postjobfree.com

419-***-****

Jeanein M. Talley

351 Stanley Court, Toledo, OH 43608 419-***-****

acyfaf@r.postjobfree.com

Executive Administrative Assistant

Enthusiastic self-starter with strong secretarial and communication skills.

Proficient using Microsoft Word, Excel, PowerPoint and Outlook. An

experienced communicator and team player.

EDUCATION

1996 - 1998 Owens Community College Secretarial

Administration

PROFESSIONAL EXPERIENCE

Toledo Northwestern Ohio Food Bank

Toledo, OH

Customer Service Specialist February

2016 - Present

. Review and verify agency orders via Primarius, generate Mobile and

Drop program invoices and pick tickets for orders to be pulled. Verify

agency pull ticket/invoice for accuracy and completeness before

confirming, coordinate incoming donations to ensure proper receipting

of donations.

. Answer incoming calls, track certain agency activity, disburse

incoming faxes to appropriate staff members, maintain front office and

lobby appearance. Report any problems concerning agencies, enter money

received for agency accounts in the system and accurately generate

report for Finance Department.

Head Start

Toledo, OH

Personnel Scheduler/Administrative Assistant October 2013

- June 2014

. Scheduling substitutes; create and maintain the database to track staff

attendance and

assignments. Provide detailed daily and weekly report of staff absence

and substitutes' assignments.

. Post and advertise open job positions, process applications, verifying

employment, separation and contracts. Create and manage personnel

records. Conduct employee orientation, notify employees of health,

dental, medical and life insurance benefits and assist in filling out

benefit enrollment forms.

. Enter leave time for employees on spreadsheet, verify it in the

payroll database and provide inputs regarding pay changes. Inform

applicants and employees of hours of work, benefits, general work

expectations and time off. Conduct interviews.

Secretary August 2013 -

October 2013

. Maintain schedules and calendars; arrange and confirm appointments.

Create and maintain an updated agency phone directory. Update Head

Start facilities' information on the Ohio Department of Job and Family

Services' (ODJFS) website. Prepare Plan of Operation for childcare

licensing of Head Start facilities in preparation for the facilities to

be inspected in a timely manner before the first day of school.

. Set up and maintain filing systems; type, create school year calendar;

collate information; operate various office equipment and manage office

supplies.

. Create student files and fax records of requests to schools. Enter and

maintain student records to include demographics, grades, course

records, health records, special programs, etc. Maintain database by

entering new and updated student information; compiling and sorting

information. Entering and verifying accuracy of records; reviewing data

for deficiencies.

Executive Administrative Assistant August 2007

- June 2013

. Assist with the grants and provide links between program, finance and

other administrative staff. Assist with the implementation and

maintenance of grants management software. Respond to grant seekers'

requests for information and assist with the application process.

Manage data entry of all proposals received, scan and save all

proposals/grants. Assist with preparation and disbursement of grant

agreements and award letters as needed. Maintain system for collecting

and tracking receipt of grantee reports.

. Provide high-level administrative support to the director, managers,

Board of Directors and Policy Council. Distribute checks to vendors and

staff arranging conference calls, and scheduling meetings.

. Conduct research, organize data; create spreadsheets to generate

reports. Register attendees for conferences, make travel accommodations

and create training itinerary. Type and proofread manuals, service area

plans and policies and procedures and distribute them to all Head Start

centers.

. Supervise Front Desk Receptionist staff. Post and advertise open job

positions, recruitment, processing applications, verify employment,

separation and contracts. Create and manage personnel records. Conduct

employee orientation, notify employees of health, dental, medical and

life insurance benefits and assistant in filling out benefit enrollment

forms. Enter leave time for employees on spreadsheet, verify it in the

payroll database and provide input regarding pay changes. Inform

applicants and employees of tenure, hours of work, benefits, general

work expectations and time off. Conduct interviews

Administrative Secretary July 2000 -

August 2005

. Create and maintain centralized filing system and database for

projects. Collect, collate and distribute information, maintain and

organize data and files. Prepare correspondence, documents and

presentations.

. Meet deadlines efficiently and resolve problems independently.

Supervise contractors and staff assisting with special projects and

reviewing test scores of the National Reporting System for completeness

and accuracy. Maintain calendar and schedules.

Heartland Information Services Toledo, OH

Customer Service Representative/Workflow Supervisor

August 2005-August 2007

. Complete Work Request forms for Information Systems Department to

resolve technical computer and phone issues. Monitor the database.

. Answer variety of questions concerning all areas of the medical

dictation, transcription, transmission and retrieval of medical reports

for over 175 clients. Merge reports according to format and send to

clients. Listen to reports to fill in words not heard by

transcriptionists and release them to clients in a timely manner.

. Provide superior customer service on every call to resolve customer

complaints and inquiries of all calls. Enter and track all

communication and assistance provided to customers. Assess job flow for

the shift and adjust Medical Transcriptionists and Quality Specialists'

work flow accordingly. Supervise, monitor, and document attendance and

standby time of Medical Transcriptionists and Quality Specialists who

work from home. Prepare End-of-Shift Status Report documenting all

outstanding issues, technical problems and important instructions from

supervisors and other departments.

Contact this candidate