Customer Service Sales
Resume:
[*** East Trade Street], [Dallas, NC *****]
[*****.*******@*****.***]
[C. Arielle Napier]
Objective
[To be the best asset to a company and to further my knowledge in customer service]
Experience
2007- Present Flextronics Pineville/Charlotte, NC
Customer Service Representative/ AT&T Contractor
1Knowledge in Cell Phone technical support and in depth troubleshooting with all current cell phone manufacturers. Face to face troubleshooting & diagnose device problems for AT&T customers
2Inbound and outbound calls to customers
3Striving for customer service excellence. Held accountable for driving high customer satisfaction results. In person customer service and escalated customer service. Knowledge in different communications styles, how to communicate resolutions for our customers and how to make all of our customers feel valued.
4In person education. Teaching customer of all ages how to operate their devices and get the most out of their cell phones.
5Reception Desk Duties: Signing customers in, communication of wait times and forms.
6Responsible for daily office admin, Inventory, Shipment receiving and sending, responding to emails in a timely manner, keeping all diagnostic machines up to date, Record Retention and organization
7Knowledge in multiple Programs and Software: Word, Excel, Tablu, as well as iOS, Android and Windows software and software rewrite programs.
2007- Present Wild & Sweet Gaston County, NC
Photographer/ Vinyl Decals/Screen Printing
1Professional Wedding, Portrait, Life Events, and Musician/Band Promotional
2Manage a crew of 3 local photographers, shipping in a timely manner and completing customized items for customers.
3Time management of various projects. Making sure that everything is completed in a timely fashion and especially before set due date.
4Customer service communications. Taking orders and making sure that all of the customers’ needs are met. Clear communication to get precisely what it ordered or wanted.
2002-2007 Michaels Arts and Crafts Gastonia, NC
Lead Sales
1Hired as seasonal help in October of 2002. Promoted 3 times with in 5 years. Promotions Include: Front End Supervisor, Head Front End Supervisor and Lead Sales.
2All positions required giving 100% customer service and extensive product knowledge.
3Further development of leadership skills.
4As Front End Supervisor I was held accountable for 6 registers and cashiers. I had to make sure as a team we kept everything running seamlessly. Managed the cashiers lunch schedule.
5As Lead Sales I was responsible for Inventory, Setting displays, Stocking, Unloading Trucks, Keeping my department running smoothly, Price changes, Managing small crews of employees, Seasonal Merchandising, and Selling product
6Teacher of multiple craft classes on various subjects. Traveled in Gaston County to Schools, Churches, Girl Scout Locations and Other Groups to teach craft classes.
2000-2002 Claire’s Boutique Charlotte, NC
Assistant Manager
1Store Opening and Closing.
2Responsible for Cash Registers, Bank Drops, Inventory, Store sets, ear piercing station, and up to a 4 person sales team.
3Making sure all of the Claire’s customers were satisfied.
Education
1995-1999 Northwest School Of The Arts Charlotte, NC
1Art Major
2National Arts Honor Society Vice President
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