Business Leader

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Seasoned, intuitive, and results-oriented professional, offering comprehensive experience in managing all aspects of business operations across multiple industries. Demonstrate proven expertise in driving company toward success and in achieving organizational goals and objectives utilizing in-depth knowledge of strategic practices and initiatives. Display strong work ethic, along with the ability to perform effectively in all levels of the organization as well as in a fast-paced and competitive environment. Possesses exceptional leadership, interpersonal, problem-solving, and communication skills; fluent in English with working knowledge of Spanish language.

2 Functional Skills with Experience

Business Management

Assumed full responsibility in managing business operations on a daily basis.

Played an integral role in establishing and maintaining relationship with existing clients as well as in achieving business goals and objectives in line with company standards and policies.

Generated and submitted reports to senior management to provide updates regarding business progress.

Leveraged business acumen in administering mergers, divestitures, profit consulting, capital formation, and liquidation.

Controlled overall processes regarding the delivery of eight patented products, while building national distribution channel.

Served as key resource in directing lending and branch activities for 23 branches comprising of more than 300 people.

Customer Service Management

Resolved customer-related issues by monitoring cross-functional work areas.

Acted as primary liaison to customers, handling and attending to client’s concerns in a timely manner.

Staff Management Team Leadership

Enhanced employee performance by conducting training and providing feedback.

Took charge of employee recruitment to attain appropriate workforce of the company.

Controlled recruitment budget and organizational plans, while developing strategy for overall corporate recruitment initiatives.

Addressed employee-related issues to maintain harmonious working environment.

Marketing Management

Actively participated in developing and executing marketing programs and campaigns for products and services.

Adjusted and established new programs in partnership with product managers.

Rendered full assistance in conducting marketing research to determine and assess clients’ needs and wants.

Distributed qualified agricultural loan packages to secondary market investors.

Formulated secondary mortgage marketing program with Farmers Home Administration (FMHA) and Freddie Mac.

Budget Management

Closely monitored expenditures to meet with the implemented operational and capital budget limits.

Delivered reports to management on budgeting systems, policies, procedures, and projections.

Utilized performance, revenue, and expense data in creating budgets for departments.

Regulatory Compliance

Handled the preparation and regulatory submissions of reports, renewals, variations, and maintenance logs.

Constructed, communicated, and implemented regulatory strategies, policies, and guidelines.

Ensured compliance with all applicable federal and state laws and regulations.

Key Highlights

Designed new innovations for heating, ventilation, and air conditioning (HVAC) industry and earned multiple Dealer Design awards.

Significantly increased Arzel sales from $200K to $8M.

Pioneered the organization and founder of Zoning Marketing Alliance.

Received the Frost & Sullivan Award for competitive strategy leadership in 2007.

2 Work Chronology

DENNIS D. LAUGHLIN ASSOCIATES, INC. City and State

President 1987–Present

BRITTON GALLAGHER, INC. Cleveland, OH

President Chief Executive Officer (CEO) Chairman of the Board 2014–2015

ARZEL ZONING TECHNOLOGY Cleveland, OH

President 1998–2014

EUCLID NATIONAL BANK ONE Cleveland, OH

Vice President Regional Manager

ANDOVER BANK City and State

Branch Manager Assistant Cashier

FARMERS NATIONAL BANK Ashtabula, OH

Assistant Branch Manager

2 Education

Coursework toward Master of Business Administration

Kent State University Kent, OH

Bachelor of Arts in Political Science

Adrian College Adrian, MI

2 Credentials

Agricultural Lending Certificate

Purdue University – Indiana School of Agricultural Banking West Lafayette, IN

Qualified Facilitator and Leader – Sales and Personality Profile Programs

Wilson Learning Minneapolis, MN.

Qualified Farmers Home Administration (FMHA) Level 1 Underwriter

2 Activities

Valtronic USA, Current Board of Directors

Orange Effect Foundation, Current Board Member

AHRI, Former Board of Directors

Insurance Industry Charitable Foundation (IICF), Past Board Member and Treasurer

Geauga County Ducks Unlimited, Past Chairman Chardon Rotary Club, Past President

Big Brothers Big Sisters of Northeast Ohio, Former Board Member

St. Malachi Center Development, Former Committee Member

2 Technical Acumen

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

2 Articles in Journals

Laughlin, D. 2003 Troubleshooting Zone Control systems. Contracting Business, August 2003

Laughlin, D. 2006. Zoning Gets ARI Product Section The News, Sept 26, 2005

Laughlin, D. 2009 High Velocity Zoning Puzzle, RSES Journal, April 2009

Laughlin, D. (2010). Zoning Geothermal Systems. RSES Journal, November 2010.

2 Publication

Laughlin, D. (2007). Building your business on innovation. In R. Finklestein (Ed.), 49 Marketing Secrets (that work) to grow Sales (56–62). Location: Morgan James.

2 Presentation

Laughlin, D. 2009. Zoning High Velocity HRAI, Canadian National Air Conditioning & Heating Industry Convention

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