Customer Service Manager

Debra Nieman

*** ** *** ******, ***** *****

Mobile Phone: 806-***-****

E-mail: *********@*****.***

Summary

I have held positions in the retail industry as an associate as well as several supervisory and management positions. I have taken care of the elderly in the private sector and worked for different home health and hospice companies. I have also worked with low-income clients in the non-profit sector in a manager capacity. I have held many positions in office management. My strongest asset is in customer service due to every position I have held. Customer service has always been the most important factor. I am seeking a challenging career with a progressive organization which will utilize my skills, abilities, and experience in management, with an opportunity for advancement. Personal attributes consist of great customer service with a people person attitude.

WORK EXPERIENCE

Self Employed

October 2013 to Present

Owned “A Woman’s Touch Cleaning Service”

Cleaned Residential, Businesses, I also did Make Ready’s for Property Management Companies.

Stripes Convenience Stores

September 2014 to February 2015

Assistant Manager: Levelland, Texas

I assisted store manager in all daily deposits and daily, weekly and monthly reports as well as promoting sales and customer service. I also assisted store manager in maintaining an opportunity of excellence on company and state inspection levels. I assisted in inventory control.

Stripes Convenience Stores

March 28, 2011 to October 23, 2013

Store Manager: Tahoka, Texas

I managed 8 employees on the store side and 8 employees on the Subway side. I handled all ordering and hiring and day to day operations of my store. I was in charge of all daily deposits as well as daily, weekly and monthly reports while also promoting customer service and sales. I was required to maintain an opportunity of excellence on company and state inspection levels. I was in charge of all inventory control, all our payroll and scheduling was done through People Soft.

The Son-Shine Outreach Center, Inc. Madisonville, Texas

Director/Coordinator

November 2009 - 2012

Nonprofit Charitable Organization

I was the coordinator or director of The Son-Shine Outreach Center, Inc. I managed 3 other employees and 32 volunteers and answered to the officers and board of directors. I was in charge of the daily receipts and deposits, as well as payroll and working with the Treasurer. I took care of payroll taxes and state taxes. The Son-Shine Outreach Center, Inc. is a non-profit organization that is a retail thrift shop. We took donations from the public and sort them for resell items and used the profit to implement our ministries, which included assisting low-income families with food from our on-site food pantry, clothing and household goods from our retail shop, helping with utility bills, and prescriptions. I made appointments with clients and took care of the application process for the utility and prescription funds by following a strict budget and organization guidelines. We also applied for several grants a year. Attended various meetings for several organizations. Filled in when someone was sick or did not show up. I gave monthly reports that explained how we are doing financially and how many families we helped each month, at all Officers meetings and Board of Directors meetings. I used skills in Customer Service, Computer, Quick Books, Word, Excel, Payroll, Taxes, Cash Register, Grants, and Bookkeeping.

Raines Construction Lubbock, TX

Gopher

July 2007 – September 2009

Construction - Residential & Commercial/Office.

Tractor Supply Company Lubbock, TX

Receiver, Trainer

March 2008 - July 2009

Retail

I was the receiver and inventory clerk for the store and also the trainer for the district.

Customer Service, retail sales, cashier, and merchandising, receiver, inventory control, receiving trainer.

Vista Care Hospice Lubbock, TX

CNA

June 2006 - July 2007

Healthcare Services

I was a Certified Nursing Assistant in the In-Patient Unit. I took care of terminally ill patients in a hospital type setting. I took care of all their daily needs such as bathing dressing, feeding etc. I left Vista Care in July of 2008 for the second time because it was becoming more and more not a hospice type setting. I Also had worked for Vista Care in 2004 as a CNA in the field meaning I took care of them in their home. I would see anywhere from 2 to 10 patients a day in different locations in different towns. I left Vista Care the first time in February of 2005 due to personal circumstances.

Home Depot USA, INC Lubbock, TX

Special Services Supervisor

February 2005 - May 2006

Retail

I have actually worked on and off for Home Depot Since 1992. I started in Euless, Texas. as a cashier. I then moved to open the stores in Oklahoma City, OK in 1994 where I was in the bookkeeping and computer room as a price changer and I was also a head cashier. In 1995 I moved back to the North Richland Hills, Texas. store as a Service Desk Associate and 9 months later I was promoted to Special Services Supervisor. I was supervisor for around 20 associates. I ran the service desk, Installed Sales, and Deliveries. I also supervised the phone sales division and the carpet estimators and designers. I left Home Depot in 1996 to move back to Lubbock, Texas when they built the first store in Lubbock. Due to company policy Husband and wife could not work at the same store. So I had to seek other employment until the policy was changed in 2002 where I once again was a special services associate. I left again in 2004 due to family problems but returned again after my husband and I were divorced in 2005. I then was promoted to Special Service Supervisor of the New Boston and 50th street Store and was also a key carrier Manager on Duty. I left Home Depot May 31, 2006. When my duties there became to much to handle in the time frame I was allowed, as Department Supervisors were having to play the part as Assistant Managers and keep up with their Departments as well. I was raising my 2 teenage nephews who both participated in every sport imaginable in a Small High School. I wanted to be able to attend everything for them. I was offered a position with Vista Care in the IPU unit that was less money but the hours and Paid time off benefits were wonderful.

T.L.C. –Healthcare Services

Owner/Operator

July 1998 - April 2005 T.L.C. An Adult Foster Care Home For The Elderly New Home, Texas.

I took care of elderly or disabled patients in my home. They lived in my home. I had as many as 5 patients at one time. I did this for 7 years until my husband and I divorced in 2005.

The Joker Lubbock, TX

Business Manager

September 2000 - February 2002

Retail

I was in charge of the advertising and bookkeeping as well as State, Federal, and payroll taxes of a costume shop. I also helped on the sales floor and supervising the rental department as well as operation of the cash register. After 9-1-1 business dropped off and the owner could not afford to keep me any longer.

Griffin Oil Company Lubbock, TX

Receptionist

July 1997 - July 1998

Chemicals/Petro-Chemicals

I was a receptionist. I answered phones and handled the tires oil and parts division and also rebates. I also filled in for the bookkeeper when she was on vacation.

EDUCATION

High School Graduate in 1981

Some College Coursework Completed

March 2011 - I have not graduated

University of Phoenix Online

I was working on my associates degree in Business I had 7 classes left.

CERTIFICATION

CNA Certified Nursing Assistant

June 1998

State of Texas

I became a CNA in order to have my own assisted living in my home. I have also worked in a hospice setting and in the field for a Home Health Agency and In-patient -Hospice Unit. My license expired as of 2010.

REFERENCES

Sherri Bear 806-***-****

Store Manager Stripes Convenient Stores

Lisa Wamsley 936-***-****

Volunteer Coordinator

Stephanie Taylor 512-***-****

Scheduler, Home Depot 512-***-****

Michael Hernandez 713-***-****

Operations Manager Home Depot/Dallas, Texas

Madylyn Leusing 806-***-****

Team Leader/ Tractor Supply

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