Eric Peterson

**** ******* ***** - ******, ** ***65

407-***-****

acyf87@r.postjobfree.com

Technology Skills

Client relations/communication & Phone skills MIS/systems, policies, procedures ITIL

Microsoft Office 200*-****-**** Exchange 07, 10

Advanced Helpdesk/Desktop/Server Support

Symantec GHOST, BESR, SAV, SEP

Spreadsheets/Excel and Access Database

Design/testing/debugging/implementation

TCP/IP troubleshoot / tracking MAC & IP addresses

Network Management EIGRP, IGRP, RIP, OSPF

LAN CAT5e CAT6 repair and maintenance

Analytical Process Development /Implementation

Deductive troubleshooting Problem Solving

Windows 7 8.1, 10 OS and support Apps

Windows Active Directory and VMware vSphere 5.5

Windows Servers 2003, 2008, 2008 R2, 2012 R2

Windows Networking Static & DHCP

CISCO Unified Com. Mgmt. Console 10.10.404 Small Project Management

QIP Basic Training

Business Management

Assembly/Basic/C/C++

MS TCP/IP/DHCP/WINS/DNS

AR Systems Remedy

SQL, SQL lite, Oracle 11gR2 TNS Names Client MS Access Tables and Queries

Centricity EMR 9.5 and Centricity Pharmacy MMS

Technology Hardware

Laptops: Dell, IBM / Lenovo Desktop: Dell Servers: Compaq, HP, Dell, SuperMicro Server

Printers: Hewlett Packard, Tektronics, Xerox and Canon

Switches: Cisco Catalyst 2950 T 24, 2950T 48 –SI, 3550 48, 3550 24 –EMI, 3560G 48TS-E, 6000 Switch

Routers: Cisco Catalyst 3640, 2621, 7500, 7200 Routers SonicFirewall NAS240 and WatchGuard

Professional Experience

-SimiGon Inc. a Software simulation Company Maitland, FL May 30 2016 - November 30 2016

Systems Administrator

Managing systems, servers, VMware 5.5 and Exchange 2007, 2010,computer equipment, repairs, networks

Installing security software Anti-Virus Anti-Malware Anti-Ransomware and setting up network equipment.

Recover access to 6 server where previous IT employee, retained passwords and account information

Maintaining existing production computer equipment switches servers file servers NAS and printer/copiers.

Established backup process where none existed using existing native software.

-Nephron Pharmaceuticals Manufacturing Orlando, FL September 30 2013 - March 18 2016

Network & systems Analyst

Supported setup and configured SQL and Oracle clients to existing servers through ODBC settings for x32 and x64 bit systems correctly setting DSN & TNS names and server host names not only for browser access but for MS Excel and MS Access products.

Managing systems, servers, VMware 5.5 and computer equipment, repairs, networks.

Installing proprietary Database like ProCal5 software and equipment.

Maintaining existing production equipment, switches, servers, VMware vmdk files and printer/copiers.

5 years experiences with VMware Workstation and vSphere 5.5 server host with vmdk images.

Setting up CISCO IP Phone and configuring them on CUCM Console and setup voice mail.

-Orange County Government Orlando, FL February 26 2011 - September 30 2013

ISS Support Analyst

Support employees’ admin Government Dept. Desktop Windows Operating Systems and applications, and proprietary software throughout the County. Deployed new computer systems, transferring profiles of users.

Maintaining existing production client computer connections to internal database servers with browser settings and security setting support plug-ins.

Page Two

-Symantec Corporation, Education Dept. Heathrow, FL December 3 2009 - February 28 2011

Contracted through MidCom Corporation

Mobile systems Classroom Administrator

Managing system images of VMware workstation and server, repairs, networks and shipments.

Building images to desired documented specifications

Maintaining operations of data center server equipment, and virtual environment.

Shipping and scheduling pickup of equipment to specified classroom locations

Testing New operating systems on new equipment for future use in classroom productions

Created VISIO diagrams for Symantec’s Education department Data centers.

Documenting Data center through a four prong approach, Physical, wiring, data flow, data orientation

-High Reach2 HR2FL.COM Sanford, FL September 2009 - November 2009

IT Support analyst

I drew out Network Topology with in Visio Including wiring schematics, which addresses network nodes, adjacencies, to switches, routers and firewalls illustrating how they all interconnected, with floor plans and data flow diagrams. I also implemented an Excel spreadsheet, for server control, which organizes, makes, models, types, Function, with IP addresses, switches, patch panels, routers and firewalls including server port assignments and IP control documents.

I Implemented a backup regiment with documentation include GFS tape rotation consisting of 10 LTO4 tapes, Symantec’s Backup Exec.12.5

-Symantec Corporation, Software Manufacturing Heathrow, FL February 2000 - August 2008

Senior IT Support Analyst Engineer

Effectively build/supported 800+ Windows workstations, application, configuration and system problems.

Developed, implemented and process re-images of workstations from CD-ROM.

Posted outstanding yearly evaluations consistently outperforming colleague Technician Team.

Produced reports in Excel from running queries in Remedy CRM for management

Traced ports on Cisco 3rd Level Switches for infected systems effectively clean virus and mal-ware from organizational computer systems, re-enabled ports.

I was instrumental in realizing the short comings of a Software tool called Kevlar used for LAN

Troubleshoot and replaced parts (blades and power supplies) of Cisco Catalyst 2950 - 6000 and acted as liaison for Cisco warranty repair. Was hands-on for network outages and on-calls. All changes and upgrades were change-controlled process team oriented, of which I was our sites hands –on tech. I would setup communication closest with UPS’s, wiring, and created spreadsheets with the supporting documentation for the site, match the wiring to a floor plan of all network drops.

Symantec’s Software migration from Office 2003 Professional to Office Professional Plus 2007. I researched an add-in for Office 2007 which would install an Office 2003 toolbar inside the Office 2007 toolbar. Offsetting high cost of retraining.

The Symantec’s mailroom switched to using PDA devices to deliver and track mail to and from their employees. These devices are cradled to an old desktop system which uses SQL to uplink to a server. The problem was the high cost of $2000.00 per hour, for migration of the proprietary software. I had the knowledge and Symantec’s Ghost. SQL settings to modify correct settings. The re-linking of the desktop settings back to SQL database permissions, saving thousands of dollars in third party support costs.

Education/Certification

Systems Institute of Technology Casselberry FL A.S., Computer Sciences, CMT, Computer Maintenance,

Microsoft Certified Professional, ID#227385 Microsoft Courses completed: 2261; 2262; 689

Official completion recognition certificate CCNA; Intl. Society of Certified Electronics Technicians Certification, Registration #AC-14088, 1989; CompTIA Certification, A+, #495DTT0437, Toshiba Certified Tech. #889315, CompTIA Security+ Completion January 26th 2011 CJIS Security Certification 201*-**-****-**

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