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IT Program/Project Manager, ITIL, Agile, Transition & Transformation

Location:
McKinney, Texas, United States
Salary:
$130000/Anually
Posted:
January 24, 2017

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PROFESSIONAL SUMMARY

Experienced Senior Program Manager with a strong consulting background and excellent background in Infrastructure Management, Enterprise solutions, SDLC, DevOps, performance engineering, solution design, IT strategy and delivering measurable quality software services to high profile clients across multiple industry domains

MANAGEMENT SKILLS

Working as Enterprise Program Manager (Automation Program) for Energy Future Holdings clients, Dallas, TX since Dec 2015

16.5+ Yrs. of IT experience in IT Infrastructure Services, Software Development (SDLC) and performance testing in Banking and Financial Services (BFS), Energy, Retail, HR Consulting & Outsourcing and Logistics domains.

5+ Years of experience as Project/Program Manager in Data Center migration projects

7 Years of Project Management experience in Software Development (SDLC), Testing and IT Infrastructure Services

Global Project Management Infrastructure Change Management team building & Leadership

Currently managing Energy Future Holdings, Dallas as an Enterprise Program Manager

Managed key accounts such as American Express, WU, JPMC, LBG & HBOS responsible for Sales forecast (SF), Revenue Reorganization (RR), resourcing, SOW and customer relationship & business management

Managed large Infrastructure projects (software/hardware), including engagement review, procurement, Data Center Migrations, sever builds, upgrades & application migration of middleware, RHEL, AIX, UNIX, Web Sphere, Database, IBM MQ.

Reviewed high-level deliverables & estimation, managed risks & escalations, cost containment, milestone fulfillment, staffing and resource management.

Technical Summary -

Functional

Technology

Project Management Methodologies

Requirements definition, functional specifications and gap analysis.

Agile Scrum Methodology, ITIL, SOX, DevOps, CRM, SDLC, Waterfall, Integrations, Requirement Analysis

Service Delivery Management & IT Operations

Data Center Migration/Planning & Strategies.

Languages – C, C++, PL/SQL

Databases - Oracle, SQL Server, MS Access

Operating systems - UNIX, Windows ( NT, 2000, XP,7), HP-UX

Tools – Visual Source Safe, Accurev, Harvest, IBM Tivoli, PeopleSoft.

3rd Party Tools - ACI Payment Engine & Payment Gateway

Moogsoft, BCO Truesight, MS SCORCH, ServiceNow

Education / Certification –

Master in Computer Application – Madurai Kamaraj University, India

B.Sc. (Physics Honors) – B.Ed. (4 year Integrated Course), MDS University Ajmer, India

ITIL 2011 Foundation – ITIL/MY761607

Brain Bench certification on Business Communication

Certification in 4 Disciplines of Execution from Franklin Covey

Professional Experience –

Employer – HCL America Dallas, TX Senior Program Manager Feb’ 15 – Present

Enterprise Program Manager (Energy Clients – Energy Future Holdings) Dec’ 15 – Present

Accountable for Implementing Automation tools for better and efficient operational model within EFH environment under NextGen Programs. The enterprise tools are getting deployed and integrating with various devices to collect the performance, collate the help Business operations and minimize the manual intervention. Responsible for tools implementation, vendor management, delivery, resourcing and client relationship for all towers/business within EFH.

Responsibilities –

1.End to end ownership of Implementation of Automation tool within EFH Infrastructure for efficient operational support model.

2.Accountable for managing/handling 40+ members strong team consists of along with developers, testing team, SMEs, Technology leads, Architect, Delivery Unites, Business operations and Vendor Management for tool implementation.

3.Managed Integration of 30 tools managed by IT Operations/Technology team & different business units within EFH with Enterprise Automation tools.

4.Weekly/monthly Meeting with CEO/Directors and accountable for Governance meetings

5.Managed the Annual budget for the Enterprise Automation Program and accountable for handling the financials

6.Involve in all the PMO related activities from program prospective.

7.Provide necessary management support during outage and critical implementation support.

WorleyParsons Houston, TX Program Manager Mar’ 15 – Dec’ 15

Worked as Project/Program Implementation Manager for implementing ITSM Processes in WorleyParsons environment. The implementation of ITSM processes within WP environment along with managing Transitional & BAU Operational activities. Also Coordinating with multiple teams along with integration & development team as a part of overall implementation which also includes configuration of existing tools as per new business requirement from WP.

Cognizant Technology Solutions (NASDAQ - CTSH) Dec’ 08 – Feb’ 15

Western Union, Denver, CO, Program Delivery Manager Apr’ 14 - Feb’ 15

Project Summary: Worked as Project/Program Delivery Manager for the implementation of new IAM product within WU network along with managing Transitional & Operational activities. Also Coordinating with multiple application teams along with product team, integration & development team as a part of overall implementation which includes development of new preprocessor & getting it tested thoroughly from the product prospective in different environment. It also includes the accessing all the service account for all the SOX specific applications under InfoSec program management. The overall responsibilities includes –

Accountable for discussion/coordination’s with business, application, integration, product, development & testing team for the implementation of IAM product with in WU network.

Handled & resolved escalated problems & develops quick resolution to ensure minimal production outage.

Contributes to the establishment and use of best practices in IT service change management.

Generalizes on the value of understanding past and future perspectives in IT service change management

Monitors & reports on service delivery metrics and overall performance to WU team

American Express Phoenix, AZ, Lead Project Manager Dec’ 11 – Feb’ 14

Project Summary: -

Accountable for leading & managing the entire engagement which includes budgeting, Cost, resource management & maintaining the profitability for the account and DC migration

Provide leadership support for over 40+ people strong team across geography.

Lead the complex Data center Migration effort for American Express Environments involving propriety applications to successful completion.

Data Center Consolidation Migration program with overall accountability for specific move waves, from implementation planning through turnover to operations. Manage and direct oversight of team consisting operational technical roles, vendor roles and oversight as well as follow through on all project commitments

Technology Infrastructure Management Services (TIMS) provides Data Center hosting solutions for AMEX business applications. TIMS provides highly secured hosting environment for the mission critical finance applications and houses 3000+ servers. TIMS uses all latest technologies and close to 90% of the servers are virtualized using VMware ESX and Solaris Zones.

Managing multiple IT Infrastructure programs, including new Infrastructure builds, Infrastructure enhancement, application migrations, deployments, application upgrades and feature, enhancements

Work closely with personnel responsible for various applications to ensure that the applications and operational procedures are adequately documented and readily available

Review deliverables and estimation, manage risks and escalations, and cost containment, milestone fulfillment, staffing and resource management.

Vendor management – Establishes and maintains relationships as required for IT Infrastructure

Monitor and measure progress to ensure that the projects meet or exceed scope, performance target, ensuring that teams document accurate status of program, projects within program(s), or external projects that have dependencies. Ensure successful completion of program exit criteria.

JPMC – WSS Dallas, Dallas & Pune, Technical Delivery Manager Nov’ 11 - Nov’ 12

Project Summary: Responsible for providing the IT infrastructure services for multiple business critical application which includes application support along with the service Management. Also to establish end-to-end (E2E) issue resolution and processes. Technical Responsibilities includes –

Manages the performance of services to clients as per SOW & ensures that the service levels are achieved as documented.

Implements and updates current business processes which will maximize efficiency, productivity, and drive the delivery of products, goods, and services to customers in a quality and timely manner.

Coordinated the Applications releases in live environments & SPOC for offshore delivery.

Designs future processes and defines system requirements for functional areas within the Service Delivery organization.

Managing application stakeholder’s management & implement the best practice based on feedback.

Managing the IT Service Management for the list of business critical financial application support, maintenance & overall business operations.

Managing a strong team of IT Service delivery and bridging a gap b/w offshore & onshore.

Responsible for effective coordination between offshore & onshore team for quality services as per SLA agreed

Establishes measurement criteria for processes so team can continuously improve, by assessing weak points, measuring progress, and adjusting to the changing needs of the business.

Ensures SLA’s are achieved & client expectations are met

Builds services relationships with clients, providing regular communication and status/performance updates.

Ensuring the systems, processes & methodologies as specified are followed allowing effective application monitoring, control, proper updates & support of service delivery as per the Task Order signed b/w JPMC & Vendor

Provided reports to an agreed schedule or on request, including management and account performance reports.

Attended client service review meetings, covering performance reports, service improvements, quality, and processes.

Barclay’s, UK, Pune (India) Transition Manager Aug’ 10 - Oct’ 10

Project Summary: Responsible for building the Knowledgebase for the application information on data architecture of Global Payment systems used in Barclays. Initially we have to focus on 3 applications for building the Payment Database. Technical Responsibilities includes –

Executed project & deliverable in the strict time lines

Transition of Payment applications within strict guidelines

Completed requirement analysis from the different payment application team for the application knowledge.

Designed the complete Data Model for the payments applications.

Coordinated different applications team besides clients on daily basis to meet the project timelines.

Shared information within whole team for the clear understanding of the application required as per project deliverables.

Discussed the project deliverables with Project Director before getting shared with the clients.

Managed a small team of Business Analysts & Technical team assigned for this project & responsible for tasks allocation & review the deliverables.

LBG, UK, Pune (India), Environment Delivery Manager Oct’ 09 – Jun’ 10

Managing the multiple projects for Lloyds TSB Banking group and supporting & managing the environment for them. We are handling more then 430 + different environment for the Testing teams engaged with the multiple project within Lloyds and supporting 18+ platforms. Besides Lloyds engagement actively worked on PMO side and established the process which helps in smoothing the overall structure from offshore. Technical Responsibilities includes –

Analyzed project scope documents based on that estimating cost, resources and timelines.

Managed projects of moderate risk and complexity of a large program structure.

Accountable for overseeing project budget, schedules & creating new RFP, RFQ & Work Order responses for new projects which are in pipeline.

Arranged & chairing requirements gathering and attending Technical Discovery Workshops along with the team as a part of project requirements.

Delivered infrastructure threads within large programs including Development, Test, and UAT & Production environments.

Liaising with different service delivery teams of customer and multiple vendors across LBG.

Prepared service planning as per service catalog & designing the service strategy plan.

Reported Daily, weekly status report to client

Co-ordination with application development & maintenance, testing & IT team

HBOS, Scotland, Pune (India), Project Leader Dec’ 08 – Sep’ 09 Dec’ 2008 – Sep’ 2009

Project Summary: Faster payment system team is supporting and maintaining the all the components of HBOS Bank. Components are Payment Gateway, Payment Engine, Corona; Common Services .Faster Payment System is handling all the inbound payments and outbound payments. Responsible for supporting the 24/7 Production Support to FPS application. Technical Responsibilities includes –

Resolved all the critical issues to avoid business impact.

Ensured offshore delivery as per the client expectation & SLA guidelines.

Handled the entire business request as per client requirement on Adhoc basis.

Provided effective communication to steering committee, senior management, process owners & customers on weekly & monthly basis.

Accountable for proactive Service improvements, Service transformation and business excellence for ongoing application & its components.

Created the knowledge repository for the project which can get assessed by offshore & onsite team parallel.

Handled weekly status meeting with the clients & onsite team.

Managed the strong offshore team & established measurement criteria for daily processes so that team can continuously follow & improve the project deliverables.

Wipro Technologies, Bangalore/London/Boston, Senior DB Consultant Aug’ 05 – Oct’ 08

Worked with major financial clients as per the business requirement in multiple locations as a Database Consultant & technical responsibilities includes –

Designed the process flow for the System Integration Testing

Handled the market data as prepare the commodity reports for business managers

Migrated the Deutsche bank application server to SunGard market data servers

Designed the Release Mechanism and maintaining the source code for IDMS Application

Analyzed the business requirement along with the team and discuss the same with the clients in case of any issues regarding the request.

Prepared the service plan to deliver service effectively

Documenting the functional specification of the enterprise report

Reported DSR, WSR, Monthly review & escalation metrics

Supported the Application for the production system using SQL Queries, PL/SQL procedure and function

Daily Interaction with the performance team (XAMIN) to check the data flow in the downstream system

Six Sigma, Chennai (India), Senior Oracle Developer Jun’ 05 – Jul’ 05 Jun’ 2005 – Jul’ 2005

Worked with Wipro as a database consultant for State Street Bank, Boston

E-Webintelligence LLC, New Jersey, Senior Consultant Apr’ 03 – May’05 Apr’ 2003 – May’ 2005

Worked with below clients as a Senior Consultant

1.Cornerstone Brands, West Chester, OH

2.Toys R Us, Wayne, NJ

3.State Street Bank, Boston

4.Putnam Investment, Boston

Bharti Cellular, New Delhi, Analyst Jun’01 – Apr’ 03



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