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Technical Writer

Location:
Richardson, Texas, 75080, United States
Posted:
January 24, 2017

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JUDITH KELLY TOMLINSON

acyf72@r.postjobfree.com 214-***-**** Linked In Profile: http://tinyurl.com/q3go9xc

EXPERIENCE

*/****-******* ********** (TECHNICAL WRITER / CONSULTANT)

Contract writing assignments including creation and editing of policy and procedures for various clients.

1/2016 –8/2016 CALIBER HOME LOANS (TECHNICAL WRITER)

Created and maintained mortgage lending documentation including policy and procedure documents, User Guides, Job Aids, Process Flows and other documents, as needed.

11/08 – 1/2016 ENERGY FUTURE HOLDINGS (RECORDS RETENTION MANAGER)

Promoted to Records Retention Manager with responsibility for organizing and managing an Enterprise-wide record retention program.

(2010) Promoted to corporate IT Division (Technical Writer) to create and maintain policy, procedure, process and standards documentation, training and forms for all IT Towers.

(2008) Hired as a Technical Writer to review and update over 700 procedures to support business call center migration to a new system. I standardized documentation templates, style guides and established version control. Worked closely with training department to ensure documentation mirrored training.

10/08 – 11/08 ARGO DATA (INSTRUCTIONAL DESIGNER / CONSULTANT)

Reviewed and edited Storyboards. Developed training modules for bank teller software using Captivate.

8/08 – 10/08 BEAL BANK (TECHNICAL WRITER / CONSULTANT)

Created policy and procedure manuals for various bank departments.

3/08-6/08 TERREMARK WORLDWIDE (CONTRACT ADMINISTRATOR)

Performed contract review. Maintained client document database. Drafted NDAs and other documents.

1/08 – 3/08 PROVIDENT INVESTMENTS (PARALEGAL / CONSULTANT)

Performed Oil & Gas lease review to confirm all royalty information matches company tracking systems.

11/07 – 12/07 COTTONWOOD FINANCIAL (TECHNICAL WRITER / CONSULTANT)

Conducted interviews necessary to write technical procedures for Accounting, HR and Tax Departments.

1/07 - 6/07 T-MOBILE (PARALEGAL/ CONTRACTS ANALYST/CONSULTANT)

Conducted detailed review of new vendor submissions (corporate and insurance documentation) prior to drafting vendor contracts. Worked with Project Managers to create project-specific document exhibits. Maintained all vendor files. Created litigation archive database.

8/06 - 12/06 CINGULAR WIRELESS (PARALEGAL / CONSULTANT)

Conducted detailed lease analysis. Coordinated revisions to all Master, Ground, Tower and Sub Leases. Worked with counsel and site acquisition managers to complete review process on schedule. Drafted Modification documents and correspondence, as required by ownership changes or entity restructure.

7/05 - 2/06 GUARANTY BANK (TEAM ASSISTANT)

Drafted loan releases and Letters of Credit. Processed monthly invoice reporting and payoff calculations.

2/05 - 4/05 BANK OF AMERICA (TECHNICAL WRITER / CONSULTANT)

Assisted Bank of America Commercial Banking Customers with information and technical instructions during migration of their accounts from one banking platform to another.

9/02 -1/05 WASHINGTON MUTUAL BANK (COMPLIANCE ANALYST / PROCEDURE WRITER)

Developed and maintained policy and procedure manuals for all business lines. Coordinated internal and external bank audits and performed pre-audit file review.

11/98 - 6/01 CONSULTING PARTNERS (RESOURCE MANAGER / CONSULTANT)

Promoted to Resource Manager over 40 consultants. Consulting assignments included developing technical manuals, installation guides and training for telecom and airline clients. Team Lead on several projects.

5/97 – 11/98 KEYSTONE CONSULTING GROUP (TECHNICAL WRITER / CONSULTANT)

Several assignments for banking and telecom clients.

11/96 - 4/97 BANK OF AMERICA (TECHNICAL WRITER)

Worked with IT professionals to create process documentation for system install/conversion/migration.

SKILLS

WRITING: Over twenty five years of writing experience including:

Technical writing

Operations/procedure manuals

Social Media / Blogs

Training materials & courses

Corporate communications

Sales collateral materials

Promotional campaigns

Radio/TV commercials

Sales presentation/collateral tools

Proposals and RFPs

Internal Communications

Systems Documentation

Courseware development

Storyboards

Lesson plans/curriculum

Business Correspondence

Print advertising

Marketing materials

Video training scripts

Test scripts

Product Brochures

Web content / design

News Briefs / Releases

Legal drafting and correspondence

INDUSTRIES IT, Financial, Telecom, Airlines, Cosmetics, Jewelry, Call Center, Customer Service.

TECHNICAL WRITING Able to interview and observe Subject Matter Experts (Engineers, Banking, Accounting and IT Professionals) to document and maintain User Guides and technical procedures.

TRAINING Conducted undergraduate classes at East Texas A&M in both the Broadcasting and Journalism Departments. Created job aids for Business Operations documenting all department functions. Have developed training and procedures for Call Center Reps. I have developed training curriculum and retention testing., online training using Captivate and UPerform using ADDIE concepts and created content outlines, storyboards and training modules using blended learning training solutions.

COMPUTER/PC Each new position has required new and/or expanded skills. Software knowledge includes MS Office Suite, SharePoint, FrameMaker, PageMaker, Robohelp, WordPerfect, Windows NT, Visio, PowerPoint, Excel, Captivate, Adobe Suite, PhotoShop, SnagIT, UPerform, Lotus 123, e-mail and Lotus Notes. Also have basic understanding of JAVA, HTML and Dreamweaver.

SOCIAL MEDIA I have profiles on LiveLink, Facebook and Twitter. I understand the concept of keywords and tags to create “traffic” to a site.

DOCUMENTATION Have drafted Policy and procedure manuals, customer service training manuals, Speed Sheets for PC Users, Contracts, Leases, Modification Agreements and loan closing documents.

ITIL I have ITIL Certification and have utilized the processes, procedures, tasks, and checklists to establish integration within the Enterprise.

ORGANIZATION Can maintain high level of productivity while working under intense pressure and strict time limitations. Self starter/minimal supervision necessary.

MANAGEMENT Time management and organizational skills very strong. Have managed up to 40 employees including consultants and free-lance artists. Producer/Director over TV and radio production crews.

AUDIT Have acted as the audit coordinator during internal and external audits. Developed audit tracking log.

LEGAL Paralegal Certificate. Have performed contract review and analysis. Master Lease drafting and review. Real Estate lending documents and closing instructions, Title and Oil and Gas Opinions.

PERSONALITY Strong people skills. Enjoy working with all levels of personnel. Have received awards for valuable employee and employee of the month.

REAL ESTATE Real estate background covers residential, commercial and agriculture lending.

MARKETING I have written and produced TV and radio commercials, promotional spots and presentations and have coordinated ad campaigns which included print, billboard, radio and TV buys. In addition, I have created sales collateral materials and brochures.

MENTORING Have often been selected to mentor new personnel. Coordinator for company-sponsored Veterans Mentoring Program. Developed and facilitated Mentoring 101 courses for company employees.

EDUCATION

NATIONAL PARALEGAL INSTITUTE, Atlanta, GA. Paralegal Certificate specialization in Real Estate/Probate.

SOUTHERN METHODIST UNIVERSITY, Dallas, TX. BFA in Broadcast/Film. Minor in Literature. Honor Roll.

UNIVERSITY OF LONDON, RICHMOND COLLEGE, London, England. Studied Literature, Architecture and History.



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