Sr Technology Manager, DevOps, Sr Applications/Network Architect, DBA

CAREER SUMMARY

**+ year track record of success in management, consulting and development for applications

Expertise in data warehouse and transactional database architecture, analytics, data transformation, ETL, business intelligence and performance optimization.

Professional DevOps Leader with a history of automating processes and products to drive cost savings

Senior Applications Architect with proven expertise developing, maintaining and troubleshooting all aspects of technology systems globally on small and enterprise-wide scales.

Industry experience: Military, Healthcare, Education, Financial Services, Construction and Telecommunications.

TECHNOLOGY SNAPSHOT

Languages: PL/SQL, T-SQL, SQL, Oracle PL/SQL, ASP.NET, VB, VBScript, Javascript, D/HTML, Flash, XML, WinBatch, PL/I, C, C++, PASCAL, JCL, Python, KSH, Powershell, PHP

Cloud Architecture: AWS Enterprise, VMWare, ESX, Redhat Linux Virtualization

Databases: Oracle 11g, 10g, 9g, Oracle SQL, MS SQL Server 2008R2, 2012, mySQL, DB2, Vertica, Access

Reporting tools: SAP Business Objects, VisiFire, Crystal Reports, Custom-developed, SSIS, SSBI, SSAS, SSRS, Oracle SQL Developer, SSMS, HeidiSQL

OS/Networking: Windows Server, Novell NetWare, MS Windows, Linux/Unix/Solaris, Mac, VM, MVS

Hardware: Servers, PCs, Tablets, Mobiles, Thin Clients, Workstations, PC Components, Networking Equipment, Printers, WAN/LAN/Internet/Cloud, Testing Devices (Ixia/Anue), Raspberry Pi

Networking Topologies: Cloud, Wireless, Token ring, Ethernet (Trunk), Arcnet (Star)

Network Hardware: Modems, Bridges, Routers, Gateways, Switches, Repeaters, Power In-line, WAP, Communications/Web/Printer/Storage Servers, Security Devices, VPN, Firewall, Telephony, Webcams

Applications: BMC Remedy Developer, SharePoint, InfoPath, Office Suites, Databases, Compilers, Dis/Assemblers, IDE, VPN Networking, Graphics & Desktop Publishing, Antivirus, AntiSpyWare, Firewall, Disk Imaging, Diagnostic, Migration, Email Systems, File Management & Recovery, IIS Web Publishing, Inventory Systems, Network Applications, System Optimization, Financial Software

EXPERIENCE HIGHTLIGHTS

Data Warehouse

Predictive Analytics

ETL Expert

Architecture

Software Engineering

Systems Implementation

Disaster Recovery Strategies

Function & System Testing

Systems Automation

P&L Responsibility

SaaS

Agile Methodologies

PROFESSIONAL EXPERIENCE

Syniverse Technologies, Inc. Feb 2013 – Jan 2017

Sr. Technology Manager, Roaming Intelligence Suite (RIS) May 2015 – Jan 2017

Project lead for data center migration of applications between global data centers. Updated inventory system to track devices down to port level. Provide onsite support to ensure project success.

Replaced the existing enterprise on call system by developing a web-based on call calendar system used by the entire Enterprise. Designed, developed, implemented, and tested web-based application integrated with Cisco Unified Call Management system (CUCM) and LDAP. Provides documentation, support, and training for tool and converting new users. Significant automation reduced outages and mishaps.

Designed network architecture and inventory tool for 100+ customers to allow port level tracking of RIS/RCC hardware in Data Centers. Automated global network management tools.

Responsible for architecting, procuring hardware, installing and cabling in test labs.

Created forecasting tool using Salesforce and CLM data. Optimized performance and created predictive analytics tool for leadership employing ETL techniques.

Project Manager responsible for maintaining and providing technical expertise for the migration from Tekno to Oracle PIC systems. Designed a tool to aid in the system migration responsible for $150M /year.

Developed enterprise -wide replacement tool for customer notification for over 25,000 customer records. The result was a cost saving company of over $100k per year.

Sr. Technology Manager, Roaming Control Center (RCC) Jul 2014 –May 2015

Led a team to benchmark acquired mobile roaming analysis software as a replacement for Data Roaming Engine (DRE). Worked with global teams to implement the tool in a test environment. Led the quality assurance testing against rigorous user requirements to ensure the tool would be scalable, disaster recovery and high availability. Reported the results to the C-level team.

Designed architecture for new systems, procured hardware, designed cabling diagrams and port assignments.

Sr. Technology Manager, Data Roaming Engine (DRE) Sep 2013 –Jun 2014

One of three managers brought on board in a war room environment to resolve issues with Mach/Aricent acquired tool. Shared status daily with C-level leadership on the project.

Created website to allow team to collaborate on tasks, track issues and problems, and determine status of customers and products.

Created DRE Inventory Tool as an application on the BMC Platform to leverage existing data in the BMC tool and create an inventory of the hardware used by DRE at Syniverse and global customer locations.

Worked with Program Managers (PM) to create a task scheduler application to allow DRE Operations team to plan work, automate task assignments, communicate status with PMs, and account for project status.

Sr. Technology Manager, BMC Remedy, Automation & Configuration Feb 2013 –Aug 2013

Created an internal BMC Remedy reporting tool that resolves gaps and exposures in the BMC software, fulfills requirements, and increases productivity. The tool was integrated with 6 systems to provide a single reporting/graphing dashboard. The Swift Assistant has served over 2.1M webpages since release 4 years ago.

Work with Personally Identifiable Information (PII) department to create an application on BMC platform for regulatory compliance. It allows for reporting and analytics. Take advantage of platform reporting, reusing code modules, DR, security. Includes working in Development, Testing and Production systems.

Lead architect in using BMC CMDB in conjunction with ADDM to bring asset management to Syniverse. Worked on modeling custom in house applications and increasing reachability in ADDM.

Provided technical expertise to use BMC Remedy Suite to assist in the hardware migration out of the Verizon Temple Terrace Data Center.

Jacobs, Inc. April 2009 – Jan 2013

BMC Remedy Administrator, Senior Applications Architect, DBA Jan 2012 –Jan 2013

Enable USSOCOM’s IT Management Office to easily monitor, collect, analyze, present and report service level agreement (SLA), incident, and asset configuration status by leveraging and integrating out of the box and custom BMC Remedy configurations.

Administer BMC Remedy Suites 7.1 and 7.6.04 and design, create, document, and implement migration processes to bring USSOCOM to Remedy 7.6.04 ensuring the referential and system integrities are kept intact.

One of two main Remedy Admins responsible for over 30,000 users.

Senior Applications Architect Dec 2011

Leveraging expertise in the broad spectrum, perform total system analysis of Jacobs 14 IT system and design Account Management System to replace non-existent email based tracking of accounts across Jacobs IT cloud.

System design leveraged existing personnel and Active Directory data structures.

This analysis will save Jacobs money and time.

Senior Applications Architect, DBA, Data Warehouse Engineer May 2011 – Nov 2011

Senior Applications Architect, Data Warehouse Engineer, and Knowledge Expert for SORDAC-IT matrixed from J6 EITC contract, working with Controller, Chief of Systems Engineering and Integration, and development teams to design, develop, document, test, and implement the next generation of financial systems, leveraging existing tools and new technologies including ASP, SharePoint, SQL Server, InfoPath, VBScript, JavaScript, VisiFire, HTML and Office.

Created systems to increase efficiencies, reduce duplicate workload, and allow senior management access to data unavailable beforehand. .

Senior Applications Architect, DBA, Team Leader Oct 2010 – May 2011

Worked as contractor for Special Operations Research and Development Acquisition Center- Acquisition Transformation (SORDAC-AT), Special Operations Command (SOCOM), MacDill AFB, Florida.

Responsible for maintaining and providing support on legacy financial systems (IFTS), while developing new tools and systems to provide newly formed Comptroller’s Office.

Designed and implemented systems using Microsoft InfoPath and SharePoint 2007.

Created system to perform EDI between new SharePoint portals and legacy IFTS systems in ASP.

Pulled data from disparate data sources for use in Financial Systems.

Senior IT Manager, Senior Applications Architect Jan 2010 – Oct 2010

Working as contractor for Special Operations Research and Development Acquisition Center- Research and Analysis (SORDAC-RA), Special Operations Command (SOCOM), MacDill AFB, Florida. Senior IT Manager and Task Leader for SORDAC-RA, responsible for maintaining and providing support on legacy financial systems (IFTS/SOALIS), while developing new tools and systems to provide Finance and Policy Acquisition divisions the ability to audit, report, and validate USSOCOM Accounting.

Worked on-site with users developing requirements then designing and implementing systems.

Senior Research Analyst Apr 2009 – Dec 2009

Senior Research Analyst, Special Operations Total Training Solution (SOTTS), Jacobs, Tampa, Florida.

Lead computer hardware and software technical expert for SOTTS team and responsible for detailed research and solution implementation in a multitude of USSOCOM initiatives on SOF-specific Mission Planning, Mission Rehearsal, and Advanced Training.

Designed, developed and implemented the SOTTS Toolbox, which is a software based repository of interview and survey data to enable customer greater access to data than ever before.

Lead Technical Expert for a Capabilities-Based Analysis (CBA) on the Special Operations Mission Planning Environment (SOMPE) for United States Special Operations Command (USSOCOM), Program Executive Office for Preparation and Training (PEO-PT) using the latest DoD JCIDS and USSOCOM SOFCIDS guidance.

Results from projects have been highly valued by customers.

Quality Computer Services, Inc. May 1990 – Mar 2009

President, Chief Information Officer (CIO), Partner

$1M in annual sales created specifically as the complete outsourced Information Technology (IT) and Information Management (IM) resource and support for a multi-national wholesale distributor of electrical supplies and services. Provided niche support for additional clients by creating wholly owned subsidiaries in order to vertically integrate QCS’s development and support resources while diversifying across multiple industries. Primary Client support included, but was not limited to:

Maintained all aspects of the custom built server-based network systems, including routine maintenance and disaster recovery

Responsible for training and documentation at all levels within the client

Provided primary, secondary, and tertiary levels of security for all mission critical system support

Supported 500 Point of Sale (POS) integrated network systems globally 24 x 7 x 365

Hired, trained, and supervised all on-site technology support personnel in Canada, the United Kingdom, and Germany

Developed and implemented encrypted systems for executive dashboard of company-critical information

Developed off-hour communication and technology package allowing 100% of remote sites to transfer and update all system, sales and inventory information via modem, saving in excess of $300,000 annually in direct-line telecommunication charges.

In the early 1990’s, one of the first companies to use regular telephone lines (versus dedicated lines) for remote system access and support for newly acquired UK sites, allowing the client to save in excess of $200,000 USD annually for on-site support team.

Developed and integrated a common system for the United States, UK and Canada, and Germany, Holland and Switzerland, ensuring each country’s requirements for business sales practices were considered. This standardization across business geographies ensured the client owners ability to view their business globally in a consistent and common reporting format, allowing them to make and determine the effects of business decisions more rapidly.

Created a streamlined process to manage software change and update requests from over 500 locations. By managing these through a quote, development and implementation process, clients were able to have process improvement changes made to their systems in a timely and efficient manner.

First to implement secondary and tertiary disaster recovery processes, systems and monthly validation and verification testing to ensure data integrity and client’s continued ability to conduct business. Savings in time and money for lost data and re-billing is clearly immeasurable.

First to create a web-based, cross-dock inventory leveling process, allowing over 500 locations internationally to view and purchase existing inventory. This increased inventory turns and efficiently re-allocated inventory where needed, reducing holding costs and increasing profitability and customer satisfaction.

Developed and implemented a cross training program so that all technology support personnel in the US, Canada, and Europe could mutually support each other. Standardized training and support procedures allowed remote support to quickly advance in expertise and reduced dissatisfaction with support personnel.

International Business Machines (IBM) Jun 1988 – Nov 1990

Associate Programmer

Responsible for the maintenance and enhancement of the Billing, Commissions, and Corporate Invoice Systems for Business Systems Development, IBM Information Network, Tampa, FL

Provided technical support and problem determination for critical billing processes

Enhanced applications performance, reducing runtime of daily and monthly billing by 80%, decreasing the processing time and enabling billings to be sent faster, decreasing the days outstanding for collections by up to five (5) days.

Participated in and led several taskforces focusing on increased productivity and process improvements, including coordinating installation of a multi-department system-wide configuration library management utility to track code in development and production. Led implementation/usage of query management facility SQL tool to increase report speed and turnaround.

EDUCATION

BS, Computer Science (Minor: Business Management), Rensselaer Polytechnic Institute, Troy, New York

CLEARANCE

Security Clearance: TS/SCI finalized 8 April 2010, Inactive Feb 2013, Quickly Clearable

CERTIFICATIONS

Microsoft Certified Software Engineer (MCSE)

Microsoft Certified System Administrator (MCSA)

Microsoft Certified Technology Specialist (MCTS): SQL Server 2005 Certification

Certified Administrator: BMC Remedy AR System 7.6.04.– Feb 2012

Certified Administrator: BMC Atrium CMDB 7.6.04 – Oct 2012

Certified Administrator: BMC Atrium Discovery and Dependency Mapping 8.2 – Oct 2012

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