Customer Service Manager
Resume:
Dakota T. Hughes
Largo, MD *****
***********@*****.***
Skills Summary
• Practical and academic experience to perform and provide law enforcement, security and protection over persons and property; trained to assist surrounding police agencies, including U.S. Park Police, U.S. Secret Service and Federal Protective Service
• Crime Prevention Awareness tactics; conducting investigations, gathering evidence, obtaining witnesses’ information, making arrests and writing reports.
Security Training, Certifications and Education
Virginia Metropolitan Training Academy Fairfax, VA 05/15
DC Special Police Officer and VA DCJS Unarmed Security Officer
• ASP Expandable Baton, Aerosol Weapons, Handcuffing (TTH), CPR, AED and First Aid
NOVA/Goodwill of Greater Washington Arlington, VA 05/15
Administration of Justice/Security and Protective Services Certificate
• Virginia Law and Regulations, Ethics, Courtroom Procedures, Security Patrol, Access Control, Communications, Report Writing, Emergency Procedures, and Confrontation Management
Sanford-Brown Institute Landover, MD 06/09
Medical Assistant Certificate - Completed 190-hour externship at Dr. Anthony Ibe, Family Medicine
Employment History
Blackstone Consulting Inc. Silver Spring, MD 09/15-Present
Security Operations center Dispatcher/Operator
Responsible for handling high volume of calls for rapid and accurate dispatch to responding units, departments or agencies while maintaining a high level of confidentiality in all communications during emergency and non- emergency situations.
Worked as a team to manage high priority intrusion detection alarms, access control alarms, and events simultaneously while maintaining a high level of courteousness and professionalism for 60+ healthcare facilities in the Mid-Atlantic and after hours in Georgia
Accurately submit requests by working and troubleshooting with callers to identify issues to the appropriate department for servicing (Security, Environmental services, Engineering, Property Management and Clinical Technology) while being the liaison when complaints are received.
Responsible for attendance logging for security officers in Mid-Atlantic and in Georgia while reporting attendance issues, open/dark posts, etc.to management immediately while providing support/direction to officers when instructed.
Provided response to physical security needs for visitors and employees by providing protection of staff/property from harm, theft or damage in assigned facility by patrolling for hazards and upholding operational policies of Kaiser Permanente.
Dedicated worker, and great customer service skills work well with a team or alone.
Howard University Hospital Washington, DC 12/11 - 03/15
Medical Supply Technician
• Performed regular walk-throughs to identify physical dangers or risks; reported water leaks and electrical hazards to Maintenance. Ensured that oxygen and nitrogen tanks were properly stored and not leaking. Reported unauthorized persons to Security.
• Received, signed for and delivered packages. Maintained supplies; removed expired inventory.
• Established positive internal/external relationships; placed emergency orders to meet needs.
• Developed and maintained signed-in/out process to account for Emergency/First Response carts.
• Served as weekend Manager; motivated staff to take pride in their work/increase productivity.
McDonald’s Washington, DC 06/06 -08/10
Cashier
• Performed opening/closing safety procedures with Manager. Regularly inspected facility for risks or dangers. Visually monitored building and parking lot with a CCTV and on foot. Maintained Food Safety and OSHA standards. Interacted with Police during emergencies.
• Greeted customers and promoted menu items. Responded to and resolved service issues. Calculated and accepted customer payments. Verified IDs for credit/debit card purchases.
• Initiated and hosted in-store celebrations; worked closely with customers to plan and schedule events. Assisted management with recruitment efforts, inventory control and ordering.
House of Styles Capital Heights, MD 06/04 -05/06
Front Desk/ Receptionist
• Performed opening/closing procedures. Checked doors/windows; armed/disarmed alarm system. Checked for safety risks; verified that irons and other equipment were off at close of business.
• Greeted, signed-in, seated and observed clients upon entrance. Answered multiline phone, provided information and made reservations. Processed payments and maintained daily records.
• Planned promotional event and distributed flyers to attract new clients and increase business.
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