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Project Manager Microsoft Office

Burke, Virginia, United States
January 22, 2017

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Jason Coury

**** ******* **** ****

Burke, VA ***15


Skills & Accomplishments

Project Management & Relationship Management

Implementation Management

Proficient in EDI XML, HL7, Edifact, X12, NCPDP Script

Expert Level Microsoft Office Products User


4/2016-Present Implementation Project Manager II, Vonage Mclean, VA

●Engage in the Pre-Sales process with the appropriate Account Sales Rep, Engineer, and Customer

●Maintain complete control and responsibility for the entire installation and implementation process for a single project environment

●Provide coordination of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies, including, but not limited to, the coordination of the Project Team and outside vendors

1/2016-4/2016 Implementation Project Manager, RxNT Annapolis, MD

●Manage implementations and system enhancements

●Collaborate with clients to implement enhancements

●Update management of status on all ongoing projects

12/2013 –11/2015 Integration Analyst, Surescripts LLC Arlington VA

●Implementation Project Manager

oManage Customer Milestones to ensure project stays on track

oKnowledge of all products offered by Surescripts to be a SME for Customer Inquiries

oKnowledge of NCPDP standards and ANSI X12 transactions to ensure adherence

●Point Person for questions


oAccount Management

oCustomer Support

●Document Processes

oWorked with Internal Teams to revise documentation as Requirements change.

1/2010 – 12/2013 Customer Care Analyst, Surescripts LLC Arlington VA

●Manage caseload of assigned accounts

oPharmacy, Prescriber and Software Vendor Accounts

oKnowledge of network, XML and 5010A1

oIssue Resolution

●Adherence to Policies and Metrics

●Point Person for Questions

●Participate in Team Meetings

7/2002 – 1/2010 Premier Client Analyst, Global Payments Owings Mills MD

●Manage caseload of assigned Fortune 500 accounts

oInvestigate and address merchant level account inquiries

oDeep dive into EDI billing transactions

●Address software issues

oTroubleshoot / help desk type support


oProvide data for internal and customer monthly reports

oObtained thru investigation of EDI transactions and Internal Notes

●Participate in Team Meetings

Education & Certification Microsoft Certified Systems Engineer Training Program

Obtained MCP

Lincoln Technical Institute Help Desk Analyst

Obtained Graduation Certificate

Oakland Community College Business Administration

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