Customer Service Team Leader

Professional Summary

Core Qualifications

Experience

CHILDERICK HERARD

**** ******** **, ************, ** 19149 C: 267-***-**** ****************@*****.*** Committed and motivated Employee with exceptional customer service and decision making skills. Strong work ethics, professional demeanor and exceptional people skills Results-oriented

Client-focused

Training and development

Courteous demeanor

Energetic work attitude

Excellent research skills

Detail oriented

Team leadership

Mail Clerk Aug 2016 to Current

The Millennium Group Inc - Dresher, Pa

Utilize meter machines to add postage and prepare mail for delivery to the United States post office

Prepare items for processing, shipment or transportation Make timely collection of outgoing mail (letters, parcels, U.S. Postal, interdepartmental

) using cart, flatbed or hand truck

Physically distribute mail and courier packages by cart, dolly or hand truck to and from various departments throughout the building

Prepare and process outbound courier shipments using computer or service provider's equipment such as UPS

Enter activity data in logs, maintain records

Ability to sort items into categories according to established methods Administration Associate Team Leader Aug 2012 to Nov 2015 EDM AMERICAS - Dresher, PA

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Processing incoming & outgoing mail, Prepping documents for scanning, Extracting documents from envelopes.

Scanning envelopes, Assign and distribute work to employees, Documents Research, Indexing and Processing incoming payments, training other employees on every job functions and procedures.

Administration Associate Team Leader Nov 2005 to Aug 2012 PRUDENTIAL FINANCIAL - Dresher, PA

Processing incoming & outgoing mail, Prepping documents for scanning, Extracting documents from envelopes

Scanning envelopes, Assign & distribute work to employees, Documents research, Education

Skills

Additional Information

Indexing and Processing incoming payments

training other employees on every job functions and procedures. Mail Clerk Dec 2004 to Nov 2005

MCCALLION/PRUDENTIAL FINANCIAL - Dresher, PA

Processing incoming & outgoing mail, Prepping documents for scanning, Verifying scanned documents, Extracting documents from envelopes Processing incoming payments and Mail Distribution Collector Dec 2003 to Oct 2004

FBCS - Philadelphia, PA

Collecting on delinquent accounts

Researched and resolved billing and invoice issues. ASSOCIATE OF SCIENCE, BUSINESS ADMINISTRATION

Harcum College - Bryn, PA

BUSINESS ADMINISTRATION

Multi-tasking

Deadline-oriented

Employee training and development

Data Entry

AWARDS

Deans List

Presidents Award

Law & Public Safety Outstanding Achievement Award

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