Emad Awadalla

*** *. ********* ****. *** H*, Santa Ana, CA 92707

Telephone (Cell): 323-***-****

Email: acyewm@r.postjobfree.com

Objective

I am currently holding the CA Real Estate license. I am very keen on continuing in this exciting industry where I can use both my customer service and real estate experiences.

Key Skills

Operations Management

Customer Service

Budget Control

Health and Safety

Process Improvement

Recruitment and Human Resource Activities

Staff Leadership and Direction

Complaint Resolution

Facilities Management

Selling Techniques

Career Summary

Sept 16 – December 16 Real Estate Solutions Manager – HomeUnion

Working with leads to qualify them and move them up in the process to eventually become real estate investors buying single family rental and multifamily by identifying their goals and objectives. Educate potential investors on our business model. Maintaining close relationships with clients with regular and meaningful follow ups

March 15 – August 16 Real Estate Associate – Marcus & Millichap

Specializing in the hospitality industry, I help hotel investors with their real estate needs whether it is buying, selling or refinancing. Developing long relationship with hotel owners, by providing consultative and transactional services. Be always up to date with market conditions.

May 14- Present Office Associate- State Farm

Responsible for selling home, auto, life, and banking products. Learned the different types of insurance we can provide to existing and potential clients.

2011 - 2013

OPERATIONS MANAGER, Westminster School, Dubai, U.A.E

Responsible for the management and direction of all school operational activities, managing a staff team of 150 within a school accommodating 5000 students from Age 3 to 16.

Ensuring strict adherence to Safety and Security regulations and policies, continually implementing new guidelines in order to guarantee the wellbeing of all people in the facility at all times

Managing all Human Resource activity, overseeing recruitment, training, professional development, grievance procedures and human capital

Directing Facilities Management requirements, ensuring adequate equipment and supplies as well as monitoring all site maintenance concerns

Controlling all Purchasing processes, liaising with suppliers and resolving credit issues promptly

Implementing detailed and safe Bus Operation plans, continually safeguarding students and meeting timescale requirements

Liaising closely with local Government Officials, building and maintaining mutually beneficial partnerships to ensure up to date licensing and resolution of educational management concerns

Meeting with Parents to discuss individual needs of the students, resolving often challenging administrative issues to satisfaction and to the benefit of the organization

2010 - 2011

ROOM DIVISION MANAGER, Sands Hotel, Abu Dhabi, UAE

Managing all Room Division functions within a 257 rooms and suites Hotel, maximizing guest satisfaction through the delivery of the highest levels of customer service

Providing thorough leadership and direction to a multifunctional team of 90 staff with sole accountability for all recruitment and selection and training

Overseeing all day to day activities and managing the complaint handling process as required through the proficient communication with various internal departments

2010

ROOM DIVISION MANAGER, Zabeel Saray Hotel, Palm Jumeirah, Dubai, UAE

Playing a pivotal role in the Pre-opening Team, designing and implementing essential and beneficial policies and procedures for the Front Office Department

Identifying reputable companies for outsourced services and related areas

Designing interview plans and assessing suitability for prospective employees within many different positions

Preparing the departmental budgets, utilizing Microsoft Excel

Preparing the manning Guide for all Departments, detailing all service requirements and the number of staff needed to fulfill these roles, reporting to Senior Management Team

Identifying different computer systems to be used in the Hotel, coordinating closely with the IT Manager and the Executive Committee

2007 - 2009

ROOM DIVISION MANAGER, Movenpick Hotel Bur, Dubai, UAE

Managing all Room Division functions and processes within the 312 apartment Hotel, maximizing guest satisfaction through continued delivery of the highest levels of customer services

Providing leadership and direction to a cross-functional team of 120 staff with accountability for the recruitment and selection process and on-going training requirements

Overseeing all day to day activities and managing the complaint handling process when required through the proficient communication with various internal departments

2006

FRONT OFFICE MANAGER, Melville Marriott, Melville NY

Responsible for managing the Front Office functions for a 369 room hotel and suites

Maintaining a safe and secure environment for both guests and colleagues, ensuring Health and Security

Introducing proper room pricing and overseeing input into hotel computer system and the internet

Acting as an extremely hands-on manager, assisting with varying tasks in order to ensure smooth operations

2005 - 2006

FRONT OFFICE MANAGER, The Island Hotel, Newport Beach, CA, USA

Responsible for managing the Front Office functions in this 295 hotel and suites

Playing a pivotal role as part of the Management Team during the Hotels transition period following a change in name, project managing process improvements and ensuring that stability amongst the staff was constant throughout this period and guest service remained unaffected

Overseeing the delivery of a wide range of services in line with the standards set out by the Freeman Group, predominantly maximizing sales through effective people development

Further Employment

2001 - 2004

FRONT OFFICE MANAGER, Taj Palace Hotel, Dubai, UAE

1996 - 2001

VARIOUS MANAGERIAL ROLES, Sheraton Dubai Hotel & Towers, Dubai, UAE

1993 - 1996

VARIOUS ROLES, Abu Dhabi Hilton Hotel, Abu Dhabi, SA

Professional Qualifications and Training

Training

Certification

Progress Through People

Delphi Computer System

Leadership

Fire Training

First Aid

Guest Satisfaction

Sheraton Dubai

Train the Trainer

The Fidelio Training Program

Handling Complaints

Telephone Techniques

Hilton Abu Dhabi

Pricing Strategy and Distribution Channels in Hotel Revenue Management

Formulating Strategy and Mapping the Competitive Landscape in Hospitality Industry

Cornell University

Education

BSc

High School

Hotel Management (1990)

Alexandria University

General Certificate of Education (1986)

University of London, UK

Key I.T. Skills

Microsoft Office (Word, Excel), Opera, Fidelio, HIS, Carahost Front Office computer systems and Delphi Sales computer system, Synexis Revenue Management and CRS system

Languages

Arabic (mother-tongue), English (fluent)

Interests and Activities

Currently include:

Enjoying the outdoors, Cinema, and Sports

Contact this candidate