Customer Service Pharmacy Technician

Maria D Retamoza

**** ***** *** • S El Monte, CA USA 91733 • 530-***-**** • *************@*****.*** Objective

To obtain a position as a Pharmacy Technician where I can employ my understanding of medical terminology, incorporate my extensive employment experience and provide exceptional service in order to support daily pharmacy operations. Work Experience

04/2006 -

07/2012

Industrial Pharmacy Management, Newport Beach, CA USA Lead Pharmacy Technician

Accurately process prescriptions, calculate dosages, insurance billing, fill prescriptions for pharmacist review, package prescriptions, answer phones and general customer service

Maintained an adequate and complete inventory in both the prescription and OTC area

Call doctors to clarify/change prescriptions, take new orders, refills, and transfers

Work and communicate well with all members of the Pharmacy team

Maintain patient confidentiality, show a high sense of urgency with all assignments, and communicate effectively with customers, Pharmacists, and other Healthcare Professionals

08/2002 -

03/2006

Pavilions/Vons Pharmacy, Culver City, CA USA

Pharmacy Technician

Responsible for inventorying and returning recalled prescription and over-the-counter drugs

Fill prescriptions and machines according to state and federal laws

Responsible for having knowledge of insurance policies, making calls to insurances for prior authorization, overrides, reimbursement disputes, and reconciliation

Assist with pharmacy paperwork, including sorting and storing written prescription forms, and reconciling Third Party charge and payments

Prepack bulk medicines, fill bottles with prescribed medications, mix pharmaceutical preparations according to written prescriptions, and type and affix labels

Answering the phone and provide customer service 06/1999 -

08/2002

Lorena Pharmacy, Los Angeles, CA USA

Pharmacy Technician

Collecting patient information (insurance and personal information as needed)

Entering and processing prescriptions in the computer system

Filling and selling prescriptions

Requesting refills from doctor offices for patients

Compounding medications that are not commercially available

Ordering medications

Restocking shelves

Answering the phone and provide customer service

Working with insurance companies on approving payment for certain medications

Maintaining the cash register and conducting accounting functions Education

1998 - 1999 United Education International College (UEI), West Los Angeles, CA USA

Pharmacy Technician License

1990 - 1994 Leuzinger High School, Lawndale, CA USA High School Diploma

Skills

13 years of high quality experience

Accurate data entry skills

Able to read, write, and speak English and Spanish fluently

Exceptional time management and organizational skills

Superb communication and customer service skills

Willingness to be a team player and promote a positive team environment

Excellent attention to detail

Self-motivated and able to work independently

Able to collaborate with other health care professionals

Strong interpersonal and “people” skills

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