Sales Customer Care

Giordano Gagliardini

PERSONAL DETAILS

Age: ** years old

Nationatity: Italian

Address: Arbour hill,12, Stoneybatter, Dublin 7

Email: ********.***********@*****.***

Mobile: 085*******

Skype: giordano.gagliardini

ACHIEVMENTS

•I studied English at Ulearn School of Dublin since August 2016 till October 2016 with the purpose of improving my language and to get more experience living a studying abroad.

•I studied English at EF international Language Centre of Brighton, UK, during August, September and October 2014.

PERSONAL PROFILE STATEMENT / CARRER OBJECTIVE

I am a dedicated, disciplined, dynamic and responsible person, with a ability to work under pressure.

Articulate, with strong communication and problem solving skills, I am driven by new and exciting challenges.

I am seeking a new and exciting opportunities in a team that provides me with different learning opportunities as well as the ability to improve my spoken English.

WORK EXPERIENCE

Internship Accountant Receivable Smartbox Group LTD

Oct 2016 - Jan 2017

In this experience in an International environments I had the opportunity to learn the principal processes of:

•follow up on collect and allocate payments.

•Monitor customer account details for non-payments, delayed payments and other irregularities.

•Process credit card payments.

•Prepare Bank deposits.

Internship Market Research iTANDEM

Jan 2016 – Mar 2016

I carried out a collaborative period at Start up iTANDEM in which I dealt mainly with market competitor research, market size and research of possible target that the Start up could have, such as usuers and\or client.

Internship Professional studio C.P.A. Dott. Mauro Zecchino

Set 2015 – Dic 2015

In this experience in a professional environments I had the opportunity to learn the principal processes of:

•Organization of professional accountancy,

•Paperwork (purchase invoices, sales invoices and the other administrative accountancy documents).

•VAT accounting processes through \ using software management and purchase and sales invoices.

Internship Dea Travel – Us Serving Travellers

Nov 2014- April 2015

Experienced in providing excellent customer care and ensuring the best travel and accomodation are provided for customers including corporate.

•Good travel industry knowledge.

•Building strong relationship with clients.

•Researching travel options & presenting the best deals in terms of requirements

•Dealing with enquiries both over the phone and face to face, listening to customers needs and acting upon them.

ACADEMIC BACKGROUND

•March 2016 : Master’s Degree in Economics & International Management, UNINT, at the University of Rome, discussed with a thesis in business organization with reference to the selection interview as a marketing tool.

Vote : 106\110 Supervisor Mr. Stefano Paneforte.

•November 2014: Degree in Economics & Business Organization, UNINT, at the University of Rome with a thesis in administrative law in sports justice and administrative jurisdiction.

SKILLS & COMPUTER LITERACY

•IT Competent with MS Office Intermediate Level

•Languages Italian: Native

English: Fluent

French: Academic

Contact this candidate