Customer Service Manager

HEATHER S. HARRISON

**** ********* ****, ***** **********, AL 35763

Phone: 256-***-****

E-mail: ***.********@*****.***

EDUCATION

Athens State University

Bachelor of Business Administration – Human Resource Management Graduated May 2000 with a GPA of 3.47/4.0

Recent continuing education training from Calhoun Community College: Microsoft Word 2016

(completed October 2016), Microsoft Excel 2016 (completed November 2016), Microsoft PowerPoint 2016 (to be completed December 2016)

Mid-America OSHA Certificates: Fair Housing (completed January 2007), Hiring the Best (completed June 2006), Maximizing Your Financials (completed April 2006), Marketing, Sales, and Contracts (completed March 2006), Collections (completed August 2000)

COMPUTER SKILLS

Operating systems: Windows 7, 10

Major Software Packages: Microsoft Office, Word, Excel, PowerPoint, Outlook Typing: 60 wpm

PROFESSIONAL EXPERIENCE

April 2016 – Present Administrative Assistant & Aide Rivertree Treeschool Assist teachers with interactive classroom activities. Maintain a clean environment for children. Greet parents and students with a positive attitude. Restock and organize inventory. Answer phones and enter computer data. Act as a substitute music instructor as needed. March 2006 – June 2007 Support Manager & Trainer The Paddock Club Apartments Demonstrated excellent skills in a high-paced environment to reach company goals. Achieved a “High Five” award for outstanding collection performance. Recruited, hired, and trained employees for multiple job positions. Counseled employees on career performance and provided details on company benefit programs. Negotiated and settled contracts with customers and corporate accounts. Reviewed and processed rent payments. Maintained payroll and posted invoices for local accounts. Planned networking events for the apartment community. Trained other assistant managers throughout the company. Provided software support on Powersite for other properties.

March 2005 – February 2006 Property Manager Main Street Apartments Managed a new apartment complex with 297 units and recreational facilities. Supervised eleven employees and provided direction on tasks to be performed. Conducted interviews and trained new employees. Informed tenants of lease obligations. Scheduled maintenance for properties. Provided terrific customer service. Organized seasonal social parties for the entire apartment complex. January 2000 – March 2005 Support & Leasing Manager The Paddock Club Apartments Supervised four leasing agents. Handled new sales and contracts with a strong attention to detail. Staged and decorated the model apartment. Assisted in marketing tactics to achieve brand awareness. Performed miscellaneous administrative duties – including filing, data entry, scheduling appointments, etc. REFERENCES

Lisa Ratcliff 256-***-**** Jennifer Savage 256-***-**** Amber Weldon 256-***-****

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