Customer Service Administrative Assistant

Ms. Gail Joyiens-Salam

**** ****** ****** ******, *** Jersey 07065

732-***-**** **********@*****.***

CAREER GOAL: Obtain a position as a Transcriptionist to utilize my experience and skills in this field.

ACCOMPLISHMENTS: Established a small home based transcription service since 1994. I implemented specific templates for doctors to use when dictating which proved to be quite efficient and timesaving. My transcription service is ongoing to date.

ACKNOWLEDGEMENTS: Honorary mention in the Cambridge Who’s Who Empowering Executives, Professionals and Entrepreneurs Around the Globe 2008-2009

Honorary mention in the Who’s Who among Executives & Professionals 2010-11 Edition

Honorary mention as the typist of Dr. Michael Kreitzer (OBGYN) publications

PROFESSIONAL SKILLS

Administrative Assistant experience under the direction of the company’s President and Director.

Heavy front desk reception and customer service contact with clients and patients.

Secretarial duties including comprising letters, documents, memos, confidential material, company policies, etc.

Transcription expertise including IME’s, Workmen’s Compensation Evaluation/Assessments. Progress Reports/Summaries. Narratives, Legal Reports and Rehabilitation Assessments, Psychiatric Evaluations, Neuropsychological Evaluations.

Transcription of video-taped lectures, group meetings and seminars

Verifying insurances.

Unit clerk in a hospital setting.

EXPERTISE SPECIALITIES

Orthopedics, OB/GYN, neurology, oncology, geriatrics, psychiatry, psychology, ENT, gastroenterology, physical rehab, acute care, ophthalmology, internal medicine, radiology, family practice/pediatrics, scans, MRI’s, mammography’s and some dermatology and cardiology. Business: Word processing of letters, memos, contracts, minutes, etc. Transcription of seminars, group meetings, etc.

SOFTWARE CAPABILITIES:

MS Word, • SMS Vision Software

Medical Manager, • Dictaphone Enterprise Express Editor Wav files

Olympus DSS Player, • Word Perfect

Wav Files, Express Scribe • Emdat Inscribe Software

Visionary Software • DigiTel Software

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EDUCATION AND CERTIFICATONS:

Graduate of Columbia High School, South Orange, N.J.

Vale School of Insurance, Irvington, N.J - Course: Health & Accident Insurance

Received Certificate of Completion

Union High School Evening Program, Union, N.J. - Course: Legal Secretary

Received Certificate of Completion.

PROFESSIONAL EXPERIENCE:

JS Transcription Service – Rahway, New Jersey 07065 – 11/94 – present

Position: Owner – Secretary/Transcriptionist

Duties: Secretarial and transcription of confidential business and medical matters for: Hospital, Doctor’s offices, clinics and attorney(s) including business seminars as well as interviews for custody/patient evaluation verbatim telephone conversations between a Ph.D, person(s) involved and clients.

Newark Beth Israel Hospital - Newark, New Jersey 07112 - 6/08 to 7/09

Position: Unit Clerk

Duties: Reception of visitors as well as interacted with patients, doctors, co-workers as well as clerical duties.

Center for Orthopaedic Surgery & Sports Medicine - Westfield, New Jersey 07090 – 11/91- 11/07

Position: Secretary and Transcriptionist.

Duties: Secretarial and transcription of confidential business and medical matters.

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