M atthew Voorting

*** * ******* *** * ** T alent, Oregon, 97540 8-505****** m acyepc@r.postjobfree.com

W ork Experience

US NAVY, FPO, AP

O perations Specialist 3rd Class, Apr 2012 Present

M anage staff, preparing work schedules and assigning specific duties.

Conduct security audits to identify potential problems related to physical security, staff safety, or

asset protection.

Respond to emergency situations on an on-call basis.

Train and oversee new employees. Take direction, delegate and complete daily tasking and

workflow. Ensure general shipboard cleanliness and conditional maintenance.

A BC FINE WINE, TALLAHASSEE, FL

S hift Manager, Sep 2011 Apr 2012

O versee activities directly related to making products or providing services.

Review financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing cost reduction and program

improvement.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of

customer demand.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking

inventory.

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,

and security practices.

Place special orders or call other stores to find desired items.

Prepare merchandise for purchase or rental.

Watch for and recognize security risks and thefts, and know how to prevent or handle these

situations.

Clean shelves, counters, and tables.

G AMESTOP, TALLAHASSEE, FL

A ssistant Manager, Oct 2007 Jul 2011

R esolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and

service programs.

Determine price schedules and discount rates.

Provide customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in

performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing

workers when appropriate.

E ducation

ROGUE COMMUNITY COLLEGE, MEDFORD, OR

General Transfer Candidate, Expected graduation, May 2019

L INCOLN HIGH, TALLAHASSEE, FL

High School Diploma, May 2007

R eferences

W ork References:

Nick Lento - Manager at GameStop Phone Number: 850-***-**** Years Known: 8

Jason Moriak - Manager at GameStop Phone Number: 850-***-**** Years Known: 8

Will Gietz - Manager at Panara Bread Co. Phone Number: 850-***-**** Years Known: 12

Personal References:

Stephen DelMontico - Family Friend Phone Number: 850-***-**** Years Known: 20

Rashon Smith - Former Service-mate at US Navy Phone Number: 206-***-**** Years Known: 4

A dditional Skills

Fast learning and hard working.

F riendly.

V ery experienced in customer service and relations.

E xperienced in inter-staff relations and conflict resolution.

O rganized and task oriented.

E xcellent communication skills.

E xcelling at both taking and giving direction and constructive criticism.

Contact this candidate