Customer Service Account Executive
Resume:
Kaiwanna Natae Sanders
**** ***** ***, *******, ** 38116, **********@*****.***
Objective: To obtain a position in a customer service environment, where my extensive experience, goal oriented and service driven attitude will be further developed and utilized.
Experience: Service Master Authorizer I 02/2015-04/2016
Interviewed vendors to obtain an accurate understanding of the type, cause, and nature of a failure and whether or not it qualifies for coverage per the terms of the warranty contract. Authorized and denied warranty claims based on the claim adjudication process.
Blue Cross Blue Shield Customer service/Claim Rep. 09/2013-02/2015
Received inbound calls from members inquiring about benefits, eligibility, and their liability. Researched claims, updated coordination of benefits, ordered ID cards. Mailed and faxed explanations of benefits and personal health statements as needed. Contacted providers to resolve billing issues. Contacted members back in a timely manner and provided them solutions with options as promised.
Accredo Patient Care Advocate 02/2011-07/2013
Contacted and interacted with patients to schedule and confirm delivery of prescription medications and ancillary supplies, also advised patients of delay in shipments and time frame of shipment if all pertinent information was not received. Received and documented patients’ calls and referred to appropriate departments for handling.
Sitel (Comcast) Customer Account Executive 11/2007-10/2010
Provided customer service for the Comcast digital equipment division. Answered customer inquiries by providing instantaneous resolution whenever possible. Provided appropriate billing, service and maintenance information when required.
Education: Memphis Board of Education General Education Diploma 1999
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