THERESA G. ERCOLI

Prospect, CT ***** ? Phone: 203-***-**** ? E-mail: acyeo1@r.postjobfree.com

Skills and Accomplishments

Hands-on, enthusiastic, and creative designer, offering thorough familiarity of jewelry design techniques and processes

Client oriented with excellent presentation and demonstration of products

Established loyal customer base through innovative design and excellent customer service

Proficient in identifying and translating high-level trends relevant with current business needs

Experienced trade show and bridal show representative

Triathlete; competed in Chicago and Newport Marathons, Ironman and Half-Ironman

Professional Experience

Designer and Sales Associate - Michael?s Jewelers 2016 ? Present

Consistently improved the level of customer satisfaction and outperformed sales every month, averaging 40% over goal

Mentored 2 other sales associates

Maintained and updated jewelry records, and organized inventory reports of the store

Contacted vendors, other stores, and utilized the company website to fulfill customer special orders

Shared product knowledge and understanding with customers while making personal recommendations, and forming professional relationships

Manager, Design and Operations - Sullivan?s Jewelers 1997 ? 2016

Purchasing manager in charge of stocking inventory, purchasing new designs and keeping track of seasonal fluctuations

Buyer who traveled to diamond wholesale companies and purchased loose and custom designed diamonds utilizing my diamond expertise and knowledge to properly choose both marketable and profitable products

Negotiated cost with all vendors to achieve profit margin without compromising design or quality

Managed all corporate accounts including Sungard Financial and Pitney Bowes

Custom designed jewelry collections from hand sketches and renderings for manufacturing

Served as key innovator for successful set-up and presentation of season?s collection through design and artistic skills

Adapted a consultative sales approach to successfully build relationships with high net-worth buyers

Oversee marketing as means to increase sales and traffic into the storefront; increased personal client base by 500% through use of social media, trade show and bridal show participation

Store key holder responsibilities including store opening and daily cash reconciliation

Secured a new Rolex contract for annual corporate awards program, which doubled sales to $500k and created a loyal client relationship for over 6 years

Liaison to Greater Waterbury Chamber of Commerce

Ambassador for specific vendors including Endless Jewelry

Personal Trainer - Greater Waterbury YMCA 2015 ? Present

Personal trainer and running coach

Triathlon Board of Directors

Assist in fundraising events

Received Volunteer of The Year Award 2014

Education

Certification for Fitness Trainer

Marketing and Social Media Seminars

Greater Waterbury Chamber of Commerce

Pomperaug High School, Middlebury, CT

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