Customer Service Supply Chain

e-mail:****.*.**********@*****.***

tel. +48-690-***-***

Highly motivated and high performing with significant experience in Trade Compliance, Supply Chain, legal aspects of international trade (import & export), and ocean/road/air freight on a global level. Practiced in change and complaint management and process optimization based on LEAN.

SPECIALTIES:

- Trade Compliance

- International Trade

- Logistics, Transport, Freight Forwarding

- Logistics Sustainability

- Operations Team management

TRADE COMPLIANCE OFFICER, EMEA (EUROPE, MIDDLE EAST, AFRICA)

Provide leadership for import & export control that supports global business objectives and satisfies international legal requirements.

Conduct the appropriate traceability follow up of company equipment and commodities under import & export control.

Conduct & participate in internal import & export compliance audits on a periodic basis. Provide complete, current and accurate data by reporting import & export activity as requested.

Investigate any aspect of proposed import & export, or temporary export transaction to verify the legality and the accuracy of the information to be submitted.

Work closely with the internal logistics team, vendors, customs brokers, and freight forwarders to establish and maintain processes to facilitate the movement of goods internationally.

Design, develop, and conduct adequate training for all internal and external stakeholders on relevant import

& export control regulations.

Routinely review and validate product HTS classifications, duty drawback opportunities, and trade program eligibility.

Interact with other functional areas (Legal, Program Management, Engineering, Operations, etc.) to develop import & export licensing strategies.

Demonstrate behavior consistent with the company's Code of Ethics and Conduct.

Provide guidance with regard to content origin for all preferential treatment, domestic content, and Free Trade Agreement programs.

Develop and maintain relevant import & export control metrics to measure performance.

Monitor regulatory changes that affect import & export control and disseminate this information to affected parties within the organization.

VIII 2015 – now

IMPORT/EXPORT COORDINATOR

Managed Import & Export Team by leading and controlling their daily activities.

Lead PE/PDG with Team members by making employee assessments.

Identified and report import & export issues to Supply Chain Operations Manager.

Optimized import/export processes and customer service operations.

Identified customer concerns by implementing service-oriented resolutions for customers worldwide.

Performed inventory management by allocating stock in the event of stock shortages and ensuring optimum stocks level.

Participated in Global Ocean/Air/Road Transport Tenders.

Cooperated with external logistics partners regarding warehousing, co-packing, picking, and product distribution.

Ensured KPIs were maintained and achieved.

X 2014 – VII 2015

Anna Zakrzewska

PROFESSIONAL EXPERIENCE

NESTLE POLAND S.A.

ENERGIZER GROUP POLAND LTD

GOAL ALIGNMENT LEADER FOR IMPORT/EXPORT TEAM (NESTLÉ CONTINUOUS EXCELLENCE)

Lead Lean Six Sigma projects focused on improving Operational Excellence and achieving targets.

Focused on standardization and consistency of continuous improvement initiatives.

Served as an Ambassador of Lean Six Sigma program by consistently following the DMAIC method, IPA/SR/GSTD while teaching others to do the same.

Mentored lean projects in a team and shared “lessons learned”.

Instilled a culture of process discipline and effective use of lean tools. IMPORT/EXPORT JUNIOR SPECIALIST

Arranged air and sea shipments to customers located outside of EU (Middle East, Africa, Asia, North America).

Prepared all export shipping documents: commercial invoices, re-invoices, credit notes.

Oversaw process of early shipments within Nestle branches.

Coordinated Intra Market Supply complaints process.

Participated in launches and re-launches of new products projects by completing IMS products briefs.

Cooperated with domestic and foreign carriers.

Assigned correct tariff codes to all shipments.

Recommended best solutions for direct to site shipments based on safe passage and customs clearance perspective.

IMPORT/EXPORT ASSISTANT

Arranged shipments to affiliates and 3rd parties.

Oversaw process of loading.

Managed supplier teams at the warehouse and factories to resolve incidents and improve service.

Prepared all import & export documentation in accordance with legal regulations and shipping instructions.

Liaised with production planning teams to ensure accurate visibility of stock in warehouse and make sure production meets demand.

Maintained country import/export database.

Created load plans according to production plan and customers demand.

Coordinated import of raw materials and packaging within the EU.

Cooperated with agencies and Customs Authorities.

Supervised customs and customer payments.

Prepared Intrastat and ICS (Intra-community supply) report. VII 2014 – VII 2015

VII 2014 – VII 2015

X 2013- IX 2014

XII 2012-IX 2013

DEVELOPMENT TRAINEE IN LOGISTICS DEPARTMENT, SLCC TEAM

Coordinated work related to selection and timely implementation of new packaging for production in accordance with registration and marketing requirements. DEVELOPMENT TRAINEE IN LOGISTICS DEPARTMENT, CUSTOMER SERVICE TEAM

Provided customer service for MMW markets (Lithuania, Belarus, Estonia and Latvia).

Managed forecasts of the company’s clients.

Participated in optimizing projects (i.e. cycle time reduction of goods production, inventory reduction, transfer of Avodart, & FRS creation for Rutinoscorbin).

Monitored the daily of Stock Out and Predicted Stock Out.

Created weekly and monthly summary reports.

Analyzed shelf life.

Created operational reports regarding deliveries to third parties and affiliates.

Maintained basic database by adding new customers, and launched/re-launched products.

Arranged deliveries of HIV products to MMW markets.

Prepared export shipping documentation.

Maintained customer service excellence with customers as well as with Head Office.

Oversaw import deliveries to inbound warehouse.

Maintained country import/export database.

IX 2012- XI 2012

III 2012- VIII 2012

LOGISTICS

Planned deliveries of meals to the the following major airlines :American Airlines, Ryanair, V 2008 - V 2009

GLAXOSMITHKLINE PHARMACEUTICALS S.A.

ALPHA FLIGHT SERVICES (in UK)

Easy Jet, British Midlands, Thomas Cook, and British Airways.

Prepared day-to-day loading plan of finished goods to customers.

Prepared shipping documents (i.e. picking lists, invoices, quality certificates).

Controlled dispatches in accordance with the customers’ quality requirements.

Oversaw rotation of stocks and ensured that materials which are sold are of adequate quality and have proper shelf lives.

Maintained despatch area in accordance with established housekeeping and safety standards.

GENERAL ASSISTANT

Provided customer service to internal & external clients.

Supervised office maintenance.

Controlled inbound & outbound deliveries.

Updated site access lists & issued security passes.

Ensured health & safety policy is followed, escalating any issues that may possibly cause a hazard.

Performed occasional receptionist duties.

VI 2007 – IV 2008

POLITICAL SCIENCE, SPECIALTY: POLITICAL MARKETING AND MEDIA University of Warmia and Mazury in Olsztyn

LAW

University of Warmia and Mazury in Olsztyn

ADMINISTRATION

University of Warmia and Mazury in Olsztyn

2006- 2011

2005- 2010

2003- 2008

4I AWARD for savings in transport cost in road tender in Imports (1,2 mln pln savings per year), Nestle Polska

4I AWARD for improving stock rotation in Nestle Factory (12k pln savings per year), Nestle Polska

Implementation of Transporeon in Nestle Factory

Leader of improving quality of import deliveries project (no deliveries without proper documentations; revision of import orders accordance to legal and business requirements) – GlaxoSmithKline

Custom Law Course (Energizer Group Polska sp. z o. o.)

PRINCE 2: Foundation (Nestle Poland S.A.)

Team Management Course (Nestle Poland S.A.)

Excel in Logistics (Nestle Poland S.A.)

IPA, DMAIC (Nestle Poland S.A.)

Principles of Good Practice in the Food Supply Chain (Nestle Poland S.A.)

Personal Effectiveness (Nestle Poland S.A.)

Introduction to Demand & Supply Planning (Nestle Poland S.A.)

Transporeon (Nestle Poland S.A.)

Business models designing (University of Social Sciences and Humanities)

Introduction to Lean Manufacturing, Six Sigma, GMP/EHS training, Process Mapping, 5S, RCA Training, Harvard Manage Mentor

(GlaxoSmithKline)

Teamwork and team building course (Deloitte)

Trade Marketing/Sale (Danone)

Foreign languages English language- advanced in writing and speaking (TOEIC exam), Polish (Native), Spanish (elementary)

Computer skills Windows and Linux System, MS Office and Open Office, Outlook Express EDUCATION

ACHIEVEMENTS

COURSES AND TRAININGS

SKILLS

Driver License B cat.

Others Globe, SAP/R3, Subiekt GT, Babel, IMS, ISC (JDA Manugistic), Lotus Notes, Agile, Transporeon, CRM system (MCM)

Attending concerts

Traveling (organized independently)

Studying modern political systems

Analyzing legal aspects of international trade

Collecting vinyl records

HOBBY

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