Human Resource Sales

CHANEL HUTCHINSON

Human Resources Professional

*** ******** ********* • Covington, GA 30016 • 470-***-**** • **********.******@*****.***

EXECUTIVE SUMMARY

Enthusiastic, goal-oriented Human Resources and Sales professional with 18 years of experience combining sales, marketing and Human Resource business Acumen to deliver substantial revenue growth in highly competitive retail, communications, real estate, and municipal environments. Adept at staff management and solid team development. I am able to provide high-end Customer Service through expert troubleshooting and skilled problem solving. Demonstrated leadership skills that enhance productivity and drive sustained business performance. I have well-honed interpersonal skills with the ability to establish positive relationships with customers, vendors, outside agencies and staff at all levels. Strong work ethic and advanced Office skills, including 10-key at 8000 keystrokes per hour, Type 65 wpm, MS Office Suite (Word, Excel, PowerPoint, Outlook), ADP, Ascentis HRIS and Kronos software.

KEY STRENGTHS

Human Resource Generalist ● Full-Cycle Recruiter ● HR Policy and Employment Law ● Account Management ●

● Executive Administrator ● Employee Education & Relationship Building

● Detailed-Oriented● Working Knowledge of HRIS ADP, Ascentis and Kronos Software●

Strategic Planner ● Critical Thinker ● Industry Networking ● Multi-Tasking● Excellent Communicator

HR Policy and Procedure Administrator ● High-Level Sales Proficiency ● Executive Presentation Development

EDUCATION & CERTIFICATIONS

Bachelors /Master of Science, Labor and Employment Relations, PennState University, Degree in Progress

Bachelors of Arts, Mass Communications/Media Studies, Undergraduate Coursework, Arizona State University, Tempe, AZ, 2013, 4.00 GPA

Public Administration/Sociology, Undergraduate Coursework, Southern University, New Orleans, LA, 2007-2010

SHRM, HRMA Member.

PHR Certification Exam Scheduled May, 2016.

HR LAW Certification January, 2016.

PROFESSIONAL EXPERIENCE

Concentra Medical Center

Assistant Center Operations Director

• Management of 20+ medical and non-medical staff

• Colleague engagement and development

• Management of center financials

• Monthly and weekly center staff meetings

• Scheduling of staff according to demand and budgeting

• Efficiency planning and execution

• Medical record privacy and request management

• Scheduling and attendance of corporate sales meetings

• Front office process management

• Medical billing and accurate coding

• Medical transcription maintenance

• Drug screen and alcohol testing

• Medical supply inventory management

• Leader in market for patient and employer experience rating

• Management of area specialist clinician program

• Responsible for onboarding and training

Southside Medical Center, Inc.

Human Resources Professional 07/2015-Present

* Conducts recruitment efforts for all exempt and nonexempt personnel, students and temporary employees.

* Handles employee relations’ assistance to all personnel, outplacement counseling and exit interviewing.

* Maintains confidential human resource information records and filing system.

* Perform Background, credentialing, employment and Education verifications on all potential new hires.

* Set up interviews, write offer letters, Assist with new hire paperwork (E-Verify) and (I-9) for all new employees.

* Prepare candidates for fingerprinting, drug screening and primary verifications.

* Assist with maintaining insurance files on all full time permanent employees.

* Working knowledge of Federal, State and local regulations to include FMLA, ADA, EEOC, OSHA, FLSA, Worker's Compensation and Leaves of absences.

Maintain all human resource state and local government compliance.

* Prepare weekly and monthly reports for executive council and Administrative staff meetings for Director of

Human Resources.

* Performs other duties as assigned.

* HR related competencies: Problem solving analysis, Project management, communication proficiency, Human resources capacity, Ethical conduct and Time management proficiency.

Chanel’s Closet

Owner/Operator of Virtual Clothing & Accessories Store

Converted storefront operations to an online, virtual, retail store, as a part-time venture. 03/2013-Present

THE CHILDREN’S PLACE 11/2010 – 06/2013

Store Sales Manager / Human Resources Manager

Managed operating budget using store metrics to monitor the store’s bottom line, resulting in reduced spending and an increase in sales revenues by $1.1M in less than one year.

Utilized Kronos software for payroll and timecard maintenance, saving time and increasing accuracy.

Controlled Inventory and successfully maintained a Store Shrinkage below 2%.

Human Resource recruiting, On-boarding, On-Going Training, Coaching and performance management.

Utilized HRIS Software to maintain employees records at store level. Maintained all Human Resource Law Compliance. Trained, supervised, and developed my employees to ensure performance excellence for a 38-member team.

COMCAST CORPORATION 05/2010 – 11/2010

Sales Representative

Sold new and existing customers on Comcast television programming, telephone and Internet services via telephone in a call center environment; consistently exceeded monthly commission goals by 110%.

Effectively managed customer interactions to resolve issues and ensure excellent service.

Maintained proficiency of billing systems and sales automation tools through accurate recordkeeping of customers’ billing and order information, ensuring customer satisfaction and repeat business.

Knowledgeable about products, services, competitors’ services, offers and initiatives, to ensure Comcast remained the top telecommunications and entertainment provider in the market.

PROFESSIONAL EXPERIENCE (CONTINUED)

CVS CAREMARK CORPORATION 08/2008 – 05/2010

Assistant Store Manager/ Human Resources Compliance Manager

Achieved daily sales goals, and controlled inventory and shrinkage by performing daily audits.

Executed weekly staff scheduling to ensure accurate floor coverage at all times.

Human Resource recruiting, On-boarding, On-Going Training, Coaching and performance management.

Maintained all Human Resource Law Compliance and Workman’s Compensation Compliance and Panel.

Trained new sales associates, cashiers, and shift managers in the district and coached 25 staff in customer service and store standards through high-level training and individual support.

Rated number one store in the district for highest pharmacy sales and sales increases for 2008–2009.

Reduced Workman’s Compensation claims by adhering to OSHA safety and compliance standards.

CITY OF NEW ORLEANS 11/2006 – 07/2008

Special Assistant

Collected monthly rent payments from City’s commercial real estate tenants totaling $14M monthly.

Created, renewed, and updated leases, amendments and terminations of expired leases for the City’s commercial real estate properties, refreshing the city’s available inventory.

Initiated and maintained a tracking system that streamlined the rent tracking process.

Entered data and processed payments using the City’s proprietary financial Portal.

Developed special projects and reports, including surveying and inventorying abandoned properties along the Canal Street Corridor and renovation of the Mahalia Jackson Theatre, to Pre-Katrina state.

EXPERIENCE PRIOR TO 2006

WALGREENS CORPORATION 2 Years

Assistant Store Manager

Achieved daily sales, accounting, and administrative goals. Analyzed business results, supervised all zoned areas of the store. Prepared and distributed payroll for staff of 25.Oversaw inventory and office supply purchases. Negotiated pricing with vendors on wholesale billing and marketing procedures. Composed and drafted all outgoing correspondence and reports for upper managers.

VICTORIA SECRET BEAUTY 1 Year

Store Director/ Human Resources Compliance Manager

Effectively managed store’s operating budget using store metrics to monitor the bottom line, resulting in reduced spending and an increase in sales revenues from the previous year. Hired, trained, and scheduled sales team and managed all aspects of store operations and Human Resource functions. Controlled by-weekly payroll, timecard management, and inventory management system. Executed by-weekly floor plan layouts and diplomatically resolved all customer complaints at the store level.

GENESCO CORPORATE HEADQUARTERS 8 Years

Point Of Sale Support Coordinator

Provided troubleshooting and communicated repair procedures for system failures for malfunctioning Cash Register hardware, software, and peripheral equipment, including printers, credit card machines, and Field inventory scanners to ensure maximum productivity and sales performance. Coordinated with outsourced equipment company to expediently replace defective equipment. Provided one-on-one training to Point of Sale personnel, ensuring excellent customer relations and service.

VOLUNTEER ACTIVITIES

Personal Assistant to Pastor, New Beginnings Church of Atlanta, Atlanta, GA, Managed Pastor’s daily schedule and coordinated all Special events. Organized show appearances on the Trinity Broadcast Network’s Praise the Lord show. Wrote, edited, and aired weekly church announcements via electronics using Proclaim software and Apple Garage Band software. Made presentations live-on-air before and during Church services, 2011 – 2014.

AWARDS & RECOGNITIONS

Top store in region CVS Caremark, 2008-2009

Nominated for the National Society of Collegiate Scholars, Arizona State University, 2013.C

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