Customer Service English Teacher
Resume:
Gwolyn Gail A. Castro
** *** ***** **., ********, Cebu City
Mobile No: +63-933-***-****
Email add: *********@*******.***
Name: Gwolyn Gail A. Castro
Birth of Date: October 23, 1978
Birth of Place: Cebu City
Age: 38 Years Old
Gender: Female
WORK EXPERIENCE
Wipro
September 2016 - January 2017
Responsibilities:
●Interact with customers to handle complaints, process orders, and provide information about an its products and services.
●Customer service using 6 drivers and work with navigating tools.
●Educate customers through proper assistance and walk through processing online purchase process.
51Talk
February 2014 - October 2015
Online English Teacher
Responsibilities:
●Teach the English language to Chinese students online and evaluate their performance based on set guidelines
●Prepare and study the teaching materials before the lesson starts
●Conduct one-on-one video lessons with students within the prescribed time
●Provide corrective feedback and ensure that the students understand each lesson
●Create a lesson memo with the necessary feedback about the topics discussed
Mings World Business Center
October 2010 - January 2014
Virtual Assistant
Responsibilities:
●Assist customers in United States in transcribing dictated words.
●Mailing list management.
●Outbound calls for new Clients on their subscribed plans.
Vator.tv
Funding Company
April 2008 - September 2010
Newsletter Editor
Responsibilities:
●Oversee newsletter deadlines
●Communicate about deadlines, production concerns
●Communicate closely on all content of newsletter
●Plan, organize, edit and write parts of the content of each month’s newsletter
●Final edit on newsletter
●Write product descriptions for newsletter and website
EDUCATIONAL BACKGROUND
Primary: Cebu State College (now: Cebu Normal University)
SY: 1985 - 1991
Secondary: University of San Jose- Recoletos
SY: 1991 - 1995
College: Saint Theresa's College
June 1995 – October 2001
(BSBA)
REFERENCE:
Josie Mandane Hermoso Faye Cassandra Castro
Data Loader Analyst Biller
WIPRO - UHG Pro-Medico, LLC
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