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Customer Service English Teacher

Cebu City, Central Visayas, Philippines
January 21, 2017

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Gwolyn Gail A. Castro

** *** ***** **., ********, Cebu City

Mobile No: +63 933 *** ****

Email add:

Name: Gwolyn Gail A. Castro

Birth of Date: October 23, 1978

Birth of Place: Cebu City

Age: 38 Years Old

Gender: Female



September 2016 - January 2017


●Interact with customers to handle complaints, process orders, and provide information about an its products and services.

●Customer service using 6 drivers and work with navigating tools.

●Educate customers through proper assistance and walk through processing online purchase process.


February 2014 - October 2015

Online English Teacher


●Teach the English language to Chinese students online and evaluate their performance based on set guidelines

●Prepare and study the teaching materials before the lesson starts

●Conduct one-on-one video lessons with students within the prescribed time

●Provide corrective feedback and ensure that the students understand each lesson

●Create a lesson memo with the necessary feedback about the topics discussed

Mings World Business Center

October 2010 - January 2014

Virtual Assistant


●Assist customers in United States in transcribing dictated words.

●Mailing list management.

●Outbound calls for new Clients on their subscribed plans.

Funding Company

April 2008 - September 2010

Newsletter Editor


●Oversee newsletter deadlines

●Communicate about deadlines, production concerns

●Communicate closely on all content of newsletter

●Plan, organize, edit and write parts of the content of each month’s newsletter

●Final edit on newsletter

●Write product descriptions for newsletter and website


Primary: Cebu State College (now: Cebu Normal University)

SY: 1985 - 1991

Secondary: University of San Jose- Recoletos

SY: 1991 - 1995

College: Saint Theresa's College

June 1995 – October 2001



Josie Mandane Hermoso Faye Cassandra Castro

Data Loader Analyst Biller

WIPRO - UHG Pro-Medico, LLC

0933 503 2624 0923 155 5618

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