Gwolyn Gail A. Castro

** *** ***** **., ********, Cebu City

Mobile No: +63-933-***-****

Email add: acyelm@r.postjobfree.com

Name: Gwolyn Gail A. Castro

Birth of Date: October 23, 1978

Birth of Place: Cebu City

Age: 38 Years Old

Gender: Female

WORK EXPERIENCE

Wipro

September 2016 - January 2017

Responsibilities:

●Interact with customers to handle complaints, process orders, and provide information about an its products and services.

●Customer service using 6 drivers and work with navigating tools.

●Educate customers through proper assistance and walk through processing online purchase process.

51Talk

February 2014 - October 2015

Online English Teacher

Responsibilities:

●Teach the English language to Chinese students online and evaluate their performance based on set guidelines

●Prepare and study the teaching materials before the lesson starts

●Conduct one-on-one video lessons with students within the prescribed time

●Provide corrective feedback and ensure that the students understand each lesson

●Create a lesson memo with the necessary feedback about the topics discussed

Mings World Business Center

October 2010 - January 2014

Virtual Assistant

Responsibilities:

●Assist customers in United States in transcribing dictated words.

●Mailing list management.

●Outbound calls for new Clients on their subscribed plans.

Vator.tv

Funding Company

April 2008 - September 2010

Newsletter Editor

Responsibilities:

●Oversee newsletter deadlines

●Communicate about deadlines, production concerns

●Communicate closely on all content of newsletter

●Plan, organize, edit and write parts of the content of each month’s newsletter

●Final edit on newsletter

●Write product descriptions for newsletter and website

EDUCATIONAL BACKGROUND

Primary: Cebu State College (now: Cebu Normal University)

SY: 1985 - 1991

Secondary: University of San Jose- Recoletos

SY: 1991 - 1995

College: Saint Theresa's College

June 1995 – October 2001

(BSBA)

REFERENCE:

Josie Mandane Hermoso Faye Cassandra Castro

Data Loader Analyst Biller

WIPRO - UHG Pro-Medico, LLC

093*-***-**** 092*-***-****

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