Information Technology Manager
Resume:
William M Eytcheson
Neosho, MO ****0
*******.*********@*****.***
OBJECTIVE: Become the next Network Administrator at WorkSource.
HIGHLIGHTS OF QUALIFICATIONS
Experience working Server 2012, Exchange 2013, SQL 2008, DHCP,and ADSI Edit.
Proficient in Server 2003 and 2008; Exchange 2003, 2007, and 2010. As well as Experience with Office 2003, 2007, 2010, and O365.
Experience working with Sharepoint 2007 and 2010, VMWare and ESX 4.0, IIS, SQL 2005, Remedy, SCOM, and various servers as well as Microsoft based computer software and various computer software applications(i.e. Adobe, Java, Word, Excel, PowerPoint, etc)
Systematic and proficient at pin pointing and eliminating Server-related and Computer-related errors in a very timely manner
EXPERIENCE
Systems Support Analyst
CompuCom Systems Inc: Nov 2012 – Oct 2016
Bentonville, AR
Worked as an intricate part of L2 Team for Collaboration Operations and Content Management supporting over 500 Windows and Unix Servers and 1,500,000 Associates and Vendors.
Provided Level-2 support for all Exchange, Sharepoint, Documentum, Imaging, Captiva, Knowledgelake, Enterprise Vault, Proofpoint, Box, Slack, Jabber, MS Office including Outlook, Index Plus, and Legacy systems.
Considered as Subject Matter Expert on L2 Team for Exchange, Documentum, Imaging, Captiva, Knowledgelake, Index Plus, and Legacy systems.
Completed all Work Orders for both Collaboration Operations and Content Management Teams and helped Complete over 50 Change Controls.
Worked Remedy Ticket Queue for Collaboration Operations and Content Management L2 Teams ensuring SLAs were met and Ticket counts remained low; personally resolving over 5000 trouble tickets.
Conducted Turnover, wrote Reports, and wrote Documentation for Collaboration Operations and Content Management Team.
William M Eytcheson
10302 Joy Ln
Neosho, MO 64850
*******.*********@*****.***
EXPERIENCE (continued)
IT Manager
City of Neosho: June 2011 - July 2012
Neosho, MO
Managed the entire IT Department; coordinating with the City Manager and the Directors of all departments to ensure all Information Technology projects, standards, policies, and problems were handled in a timely and professional manner.
Managed and accomplished over 100 IT projects, including all planning, procurement, scheduling, installing, and troubleshooting for 5 Server builds, 6 Security Camera Systems, 1 Fuel Pump System, 1 Finance Software System, 1 new Building Installation (LAN, WAN, and Wiring the Building), 1 Reconfiguration of entire VOIP phone systems, and numerous misc hardware and software installations.
Administered, updated, and maintained over 10 Servers including an Exchange Server on 3 different networks with over 100 users resulting in less than 3% down time.
Supervised and conducted scheduled switch, firewall, filer and server back-ups in a timely manner ensuring reliable data communication services for over 100 users for the City.
Provided Tier-1 Helpdesk support for all over 100 employees of the City of Neosho, to include the City Council, City Attorney, City Manager, City Clerk, and the Directors of all departments.
Conducted daily administration for the entire IT Department to include all budgeting, timesheet maintenance, procurement paperwork, and all other business administrative tasks.
Data Chief
US Marine Corps: Jan 2009 - Jan 2011
Camp Pendleton, CA
Served as the Senior Server Advisor to SW Regional Commander of Afghanistan forces; supervising and leading a 10 Marine and 20 civilian contractor team.
Administered, updated, and maintained over 50 Servers, including 10 Exchange Servers, on 3 different networks with over 30,000 users resulting in less than 1% down time.
Built over 10 Servers from scratch resulting in 5 Forward Operating Bases (FOB)s being built and operations to be extended into remote locations of the Commanding Generals Area of Responsibility (AOR).
Supervised and conducted scheduled filer and server back-ups in a timely manner ensuring reliable data communication services for approximately 14,000 users aboard Camp Leatherneck Afghanistan.
Supervised the migration of 10 Exchange Servers to a Clustered Exchange Environment increasing productivity and reliability by 200% and over 50 Virtual Servers from VMWare Platform 2.5 to 4.0
William M Eytcheson
10302 Joy Ln
Neosho, MO 64850
*******.*********@*****.***
EXPERIENCE (continued)
Helpdesk NCOIC
US Marine Corps: March 2007 – Dec 2008
Camp Pendleton, CA
Operated a Helpdesk of 20 personnel with an additional 5 subordinate Helpdesks of 10 personnel each.
Supervised recording, tracking, and closing of over 15,000 trouble tickets pertaining to XP and various Microsoft and other vendor products; personally resolving over 250 trouble tickets.
Provided Tier-1 Helpdesk support for over 8,000 users aboard Camp Fallujah, Iraq to include the I Marine Expeditionary Force Forward CEO and Board of Directors and all Vice Presidents and key personnel.
Supervised and directed the correct analysis, timely completion, and documentation of more than 9,000 trouble calls and maintenance requests for more than 8,000 users supported by the Camp Fallujah Domain.
Supervised the central maintenance induction and redistribution point for 2,000 damaged computer assets aboard Camp Fallujah ensuring Equipment Repair Orders (EROs) are opened on each item and accurately tracked.
Supervised and coordinated the induction of over 1,500 pieces obsolete gear and issue of more than 1,700 new laptops during Technical Refresh.
EDUCATION
IT Specialist Course
GPA of 97.02%, and a class standing of 2 of 19 from Marine Corps Communication Electronics School; 29 Palms, CA
Electronics Maintenance Course
GPA of 98.17%, and a class standing of 1 of 21 from Marine Corps Communication Electronics School; 29 Palms, CA
Cisco ICND1
New Horizons Computer Learning Center; San Diego, CA
US Marine Corps
Specialized Training: Information Technology, Security of IT Systems, Communication Electronics Maintenance, Leadership, Communication, and Stress Education
MCSA: Messaging 2003
The Learning Center Camp Pendleton, CA
Comptia Security+
The Learning Center Camp Pendleton, CA
Comptia Network+
The Learning Center Camp Pendleton, CA
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