Customer Service Representative

Latonya Smith

New job

Log Cabin, Houston TX.

Cashier Aug 2016 - present

Latonya M. Smith

**** **** ****** *******, ***** 77088 **********@*****.*** 281-***-****

Objective

My desire is to obtain a position with a successful company, so I can utilize my skills as a well organized, highly productive employee to help the company to meet and exceed its organizational goals and vision.

Professional Experience

PDQ Parts Delivery – Houston, Texas August 2014 – Present

Delivery Driver

Provided safe, timely and correct parts deliveries to wholesale customers

Established an efficient route of delivery

Maintained professional attitude, conduct and appearance

Operated the delivery vehicle (car, van or pick up) in a safe and cautious fashion to maintain a clean driving record

Navigated throughout the metropolitan area using maps and direction, utilizing both manual and automatic transmission vehicles.

Handled cash charge transactions correctly and core/part returns appropriately

Maintained a distribution log or tracking system to record all deliveries/pickups made

Lifted merchandise up to 60 lbs for deliveries

Virginia & Einar Carlson – The Woodlands, Texas March 2008 – September 2012

Home Health Provider

Monitored patient condition by observing physical and mental condition, intake and output, and exercise.

Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; prepared and served meals and snacks; ran errands.

Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

Recorded patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

Maintained a safe, secure, and healthy patient environment by following standards and procedures; maintained security precautions; followed prescribed dietary requirements and nutrition standards;

Maintained updated job knowledge by participating in educational opportunities.

Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

In Home Attendant Services – Houston, Texas March 2008 – August 2009

Home Health Provider

Recorded patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

Monitored patient condition by observing physical and mental condition, intake and output, and exercise.

Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; prepared and served meals and snacks; ran errands.

Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

Big Lots – Tomball, Texas May 2007 – April 2008

Customer Service Representative

Customer service duties included, but not limited to, greeting guests, providing product knowledge, and directing customers to requested merchandise.

Completed transactions on the cash register. Cash register duties include scanning items, processing payments, providing change, and bagging items.

Monitored inventory levels and unloaded deliveries.

Performed basic opening and closing duties, such as counting drawers, stocking shelves, and cleaning the store environment.

Cannady Enterprises – Tomball, Texas March 2004 – May 2007

Tax Preparer

Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses.

Uncovered potential deductions and credits, and advised against potential tax liabilities.

Reviewed financial records such as income statements and documentation of expenditures, and ensured clients did not pay unnecessary taxes.

Interviewed clients to get a thorough picture of financial situation.

Verify totals on past forms for accuracy.

Calculated and invoice for form preparation fees.

Consulted tax law handbooks for especially difficult tax returns.

Prepared tax returns using electronic filing software.

Ensure a copy of the completed return is provided to the customer.

Education and Training

High School Diploma Tomball high school – Tomball, Texas

Additional Experience

Proficient with Microsoft Office Suite (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Completed numerous courses, and seminars in customer service and customer retention.

Computer savvy / Typing 40 wpm

Volunteer Experience

Served as a Crisis Intervention Interviewer for American Red Cross 2005 - 2009

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