Management Information Technology

JAMES A. BISHOPP

312-***-**** *********@*****.***

CAREER SUMMARY

Energetic, forward-thinking senior management executive with over 25 years in information technology in the manufacturing, healthcare, sales, distribution, banking, insurance, and financial services industries. Major expertise and hands on experience in technical infrastructure, IT governance, quality assurance, network engineering and operations, architecture, software development and project management. Additional skills in strategic analysis and planning, team building, communication and problem solving. A thorough, efficient individual who communicates effectively with all levels of management, and has a proven track record of building relationships with external and internal customers. PROFESSIONAL EXPERIENCE

Vice President of Information Technology, OSM Worldwide 2016-Present OSM Worldwide delivers cost-effective and reliable residential package and parcel delivery and other mailing services to more than 200 countries and territories worldwide.

• Define three and five-year technology plans to help the company remain competitive in this data driven package delivery business

• Work closely with the United States Postal Service to create software integrations to move data a packages into the delivery stream and provide the customers with a seamless integration

• Manage internal and external development teams to deliver projects on-time and within budget

• Network management and planning for three company locations

• Plan network and application relocation to new physical location

• Through contract negotiations, reduced network spending by twenty percent

• Direct management responsibility for internal staff and budget

• Implemented ERP system that is integrated directly with internal processing system for seamless data integration from production to financials

• Implemented technology to incorporate three systems into one reporting system which includes internal production system, ERP system and Salesforce

• Create and managed business continuity plan

• Monthly reporting and planning with corporate owners

• Setup employee training and certification plans and cross-trained employees between areas of responsibility

Consultant, THIRD WAVE BUSINESS SYSTEMS 2013-2016

SAP Business One reseller gold partner that provides implementation and business consulting services to small and middle market companies.

Working with various companies, I provide project management and business consulting solutions for implementations of SAP Business One systems.

• Define and manage projects from conception through delivery

• Manage people, processes and budgets

• Deliver projects on time and on budget

• These projects can result in complete re-design of business processes for integrations TECHNICAL MANAGEMENT CONSULTANT 2002-2013

Through various projects and long-term assignments I have been involved with a variety of industries including finance, insurance, banking, mortgage, travel and manufacturing. I also spent six years as the acting CIO for one of the leading cosmetic laser companies. Listed below are some of the initiatives I have completed.

• Redesigned redundancy and security on database server architectures for increased performance and reliability

• Managed operational, development, capital and project budgets for IT department

• Designed and implemented CRM solutions

• Upgraded SAP Business One system to provide additional service and financial reporting

• Improved IT processes and created cost savings through technology enhancements

• Aligned IT risk management with company risk policies including implementation of rules related to Sarbanes-Oxley (SOX)

• Adopted a best practices approach to IT governance by implementing a life cycle management for systems and resources as part of the company pursuit of ISO certification

• Re-negotiated vendor contracts with annual cost savings

• Operational responsibility for network, applications, and operations infrastructure

• Installed upgraded telecom infrastructure to take advantage of new functionality

• Office relocations – managed entire process for offices which included contract negotiations, network and telecom infrastructure design, and application evaluations

• Project manager for network infrastructure and development implementations including rapid technology development

• Promoted consistency across IT organizations by working with the business and being a partner to the business to reduce costs and increase efficiency First Vice President, ABN AMRO NORTH AMERICA, INC 1994-2002 North American headquarters for one of the top ten global financial services companies.

• Management responsibility for $10M and received annual bonuses based on budget performance; managed staff of 50

• Experienced in managing data center, desktop and network support plus development staff

• Supported users across all business lines for one of the largest global financial services companies

• Oversight responsibility for $50M Distributed Systems Management budget, annual budgeting process and presentations to clients relating to budget

• Set global direction in technology for 100,000 clients in over 60 countries utilizing one global infrastructure; international travel to the Netherlands, Brazil and Singapore where there were other regional centers; managed global quarterly meetings that rotated between the four countries

• Made presentations to the board in Chicago and to the global IT Services division

• Reduced Messaging and Groupware unit costs for North America by 65% over three years

• Reduced Distributed Systems management unit costs by 35% over five years

• Global infrastructure upgrade management for clients in 60 countries

• Created training and retention program, reducing turnover to less than 10%

• Created the ITIL training program for the company and implemented the best practices EDUCATION

MBA – IT Management, Southern New Hampshire University, Hooksett, NH - In progress Bachelor of Arts, Business Administration, Illinois Wesleyan University, Bloomington, IL

Contact this candidate