**** ****** ** ******, ** *****

678-***-****

acyehn@r.postjobfree.com

SHEILA HAMPTON

OBJECTIVE

A Customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. Who has superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. Someone who has a track record of creating a work culture that rewards teamwork and cooperation. PROFESSIONAL EXPERIENCE

04/2016 to Present Hollingsworth/Lockheed Martin Marietta, GA Quality Control Lead

Provides direction of daily operations for stockroom/warehouse and actively assists or provides direction to subordinates as required.

Ensure that projects are completed on schedule following established procedures, schedules, and work plans. U tilize multiple data systems to plan, schedule and manage movement of material from receiving or stockroom to production and other locations in support of contractual requirements.. Coordinate with buyer, item manager, engineer, MRP controller, or production controller on material issues as required. Analyze inventory levels and evaluate items for replenishment and or disposal when appropriate. 05/2010 to 04/2016 Autumn House Healthcare Atlanta, GA

Sr. Administration

Greeted patients via the telephone in a prompt and courteous manner Registered patients EMR in the computer system and collects patient identification and insurance information Thorough knowledge of medical insurance and benefit verification Maintained strict confidentiality of patient information Make patients aware of collection balance and transferring to billing Verify insurance, Scheduler and cancel appointments, scan, copy and email documents 01/2011 to 05/2013 Interval International Atlanta, GA Help Desk/Customer Service Rep

Assist in the maintenance, organization, and distribution of technical records and information. Conduct routine analysis, project/process reporting and database/data management. Assist in the development of programs, statistical reports, budgets and presentations. Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges 05/2008 to 01/2011. U nited Parcel Service (UPS) Innoplex Alpharetta,GA Receptionist

Receptionist responsible for data collection and customer service. Coordinated meetings, travel plans and special events for UPS corporate executives. Customer service representative responsible for incoming/outgoing deliveries. Assist with mail processing verify postal codes, sorting mail packages, and delivery within corporate offices. Mailroom clerk assist with name/address change and unidentified packages. SKILLS

Communication and interpersonal skills, Initiative and Proactiveness, Professionalism, Listening, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People Skills, Energy Level, Dependability, General Math Skills, Job Knowledge, M icrosoft Office (EXCEL and ACCESS) applications expertise. SAP experience and APICS Certified in Production and Inventory Management (CPIM) certified. Knowledge of industry wide best practices and processes for managing material flow throughout the entire production supply chain. Inventory Control and material handling knowledge. Material Requirements Planning

(MRP) / Enterprise Resource Planning (ERP) experience. Knowledge of Material Management and Accounting System (MMAS). EDUCATION

Aug 2013 Ashford University B.A. Business Administration minor Information Systems