Customer Service Manager

FRED BURGETT

Fairview Park, Ohio ***** 440-***-**** ********@*****.***

Operations Management-Production-Facility Management SUMMARY OF QUALIFICATIONS

Results-driven leader possessing extensive operation experience and a proven track record of improvements in safety, quality, productivity and customer satisfaction. Strong leader with excellent analytical, organizational, technical and planning skills that maintains an uncompromising focus on safety, quality and continuous improvements. Collaborative communicator continually focused on building strong cohesive team relationships to drive positive change. Core knowledge and skills include:

Operations Management Plant Maintenance and Engineering Process Engineering Lean Manufacturing Facilities Management Project Management Cost Control Strategies

Continuous Improvements

Staff Training and Leadership

ISO / Quality System Management

Performance Management

Team Building

EXPERIENCE & NOTABLE CONTRIBUTIONS

OMNOVA Solutions Mogadore, OH 2016 –August 2016 PLANT ENGINEERING AND MAINTENANCE MANAGER

Responsible for the planning, construction and maintenance of all plant equipment and assets. Provided leadership to plant engineering and maintenance teams. Responsible for capital project planning and management for the site. KEY ACCOMPLISHMENTS:

Developed and initiated plan to accelerate sustained reliability improvements for all processes and production lines.

Developed key performance metrics to track reliability and improve productivity and uptime. OMNOVA Solutions Mogadore, OH 2011 - 2015

PLANT MANAGER

Responsible for the operating and capital budgets for two manufacturing plants. Provided leadership and strategic direction for 95 employees, (8 direct reports) in the areas of safety, environmental, Lean Six Sigma, supply chain, production, technical, quality, maintenance and human resources.

KEY ACCOMPLISHMENTS:

Led a manufacturing cost realignment project in 2013 that resulted in 4% reduction in plant spending.

Operations lead for team that successfully negotiated 3 labor contracts that improved flexibility and reduced overtime

Implemented supply chain improvements that reduced in-transit raw materials by 7%.

Enhanced behavioral based safety program that resulted in continuous improvements to plant safety and housekeeping.

Implemented a $5.7 million plant expansion for a dedicated polymer process.

Reduced scrap and off-specification material by 9% by directing multiple continuous improvement projects. OMNOVA Solutions Chester, SC 2010-2011

PLANT MANAGER

Directed all plant operations for a specialty chemicals plant that produced 145 products. Provided leadership for 78 employees

(8 direct reports} in the areas of purchasing, safety, technical, production, maintenance, human resources, quality and Lean Six Sigma.

KEY ACCOMPLISHMENTS:

Implemented a process cycle time reduction project that resulted in an additional 24 million pounds of capacity.

Realigned plant leadership team and re-energized the Lean Six Sigma and Safety Programs.

Initiated a quality improvement project that included a plan to achieve ISO certification. OMNOVA Solutions Mogadore, OH 2007-2010

PRODUCTION AND MAINTENANCE SUPERINTENDENT

Managed the operations of the Mogadore plant that included: production, production planning, warehousing, plant engineering, maintenance, shipping and receiving and customer service. Oversaw 4 engineers, 7 supervisors and 94 employees.

KEY ACCOMPLISHMENTS:

Implemented a natural gas reduction project that resulted in $480,000 of annual savings.

Designed and implemented improvements to a truck loading operations that achieved $80,000 per year in savings.

Improved safety performance by improving communications throughout the operation through daily shift meetings, monthly safety meetings, continual contacts on the floor and ensuring engagement of all employees.

Improved on-time deliveries by 11 %.

Implemented a preventative maintenance program that improved process reliability and reduced unplanned downtime by 15%.

PRODUCTION SUPERINTENDENT MOGADORE OH 2000- 2007 Responsible for the production operations of the facility including production, production planning, warehousing, shipping and receiving and customer service.

KEY ACCOMPLISHMENTS:

Organized and implemented 5S projects for loading, shipping and production areas.

Collaborated with Quality to reduce Cost of Quality by 12%.

Lead auditor for ISO, PSM and Responsible Care programs.

Implemented a First Pass Prime metric for the plant and initiated a plan that achieved a 10% improvement. PILOT PLANT MANAGER MOGADORE OH 1999-2000

Managed adhesive and automotive coatings plant and pilot plant operations including production, maintenance, process engineering, quality and safety.

KEY ACCOMPLISHMENTS:

Led final stages of $6 million pilot plant expansion project with successful, on-time startup.

Implemented an expense reduction program that reduced operating costs by 15%. OPERATIONS ENGINEER MOGADORE OH 1996-1998

Responsible for pilot plant production planning and manufacturing that included the management of capital projects for the multiple plants and process engineering for the coatings/adhesives processes. KEY ACCOMPLISHMENTS:

Successfully managed multiple process upgrade and new equipment installation projects.

Provided project engineering for major plant expansion project. Bristol-Myers Squibb Solon, OH 1985-1996

PROCESS ENGINEER 1992-1996

Responsible for the design, implementation and management of projects involving process development, process improvement, EHS and processing systems. Managed pilot plant operations and the scale-up of all new products. PROCESSING MANAGER 1986-1992

Managed the compounding department which consisted of 4 supervisors and 64 technicians. Responsible for the operation of all processing areas including budgeting, staffing and scheduling. COMPOUNDING / SUPERVISOR 1985-1986

Supervised the color processing operation. Assisted department manager in batch scheduling and process troubleshooting. EDUCATION

Master Of Business Administration

Bowling Green State University

Bachelor of Science – Chemical Engineering

Cleveland State University

CERTIFICATIONS and TRAINING

Lean Six Sigma Green Belt AICHE Project Management Certification Certified Kaizen Facilitator ISO 9001:2000 Internal Auditor

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