Jessica G Holmes

**** * ******* **

Litchfiled Park, AZ

acyegw@r.postjobfree.com

949-***-****

Education

California State University, Sacramento College Major/Minor: Biology/Psychology Units Completed: 168.50

www.csus.edu Degree Received: Bachelor of Science 08/1998 - 12/2002

Honors & Awards College of Mathematics and Natural Sciences Dean's List

Volunteer Experience Volunteer at the Orange Grove Adult School for the Disabled

Employment History

Antech Diagnostics National Histology Distribution Supervisor

3/2016-12/2016

Responsible for leading the day-to-day operations of the New York and California distribution departments

Oversee the various functional areas of distribution, ensuring optimal turnaround time is achieved, case distribution, and communicating priority changes

Provide hands-on support to departmental functions as required

Supervise staff, assigning work and evaluating results

Contribute to the development of operating policies and procedures

Coordinate East and West distribution to ensure all pathologists receives expected quota of cases in a timely manner

Adjust cases between East and West to achieve the best turnaround time

Review STAT completion time for East and West daily

Antech Diagnostics National Histology/Pathology Coordinator

07/15-3/2016

Function as a liaison between pathologists and Distribution in managing the case flow to accommodate the consolidated schedule and to create visibility to all areas of histology operation through managing a few daily reports

Manage the Anatomical pathology schedule

Work with distribution ( both east and west ) to make sure all the pathologists who are scheduled to work each day has received their expected quota and in a timely manner

Move cases East to West and Vice versa to achieve the best TAT, with approval from the head of Anatomic pathology

Review /Audit submission forms to make sure requested paths are receiving cases

Review STAT completion times for east and west –Daily ( expectation, last scan by 3:30 pm local time )

Monitor path emails and make sure they are being handled timely by histo lab and labc and “fix” any chronic issues

Review Daily pending lists to make sure they are being handled timely by histology staff and labc and “fix” any chronic issues that is causing pending

Review daily add-on log to make sure they are being handled timely by histology staff and labc and “fix” any chronic issues causing delays with add-on requests

Monitor the IHC TAT report and contact MSU when there are delays

Review STAT TAT, Regular Biopsy TAT, Any additional processing /fixing/Decal TAT

Review Special Stain and recut pending to make sure there are no delay

Antech Diagnostics Histology Lab Coordinator/Distribution Head/Lead

04/2006-07/2015

• Perform administrative and technical duties related to the processing and distribution of histology cases.

• Make direct recommendations to the histology manager to improve all aspects of processing cases in a timely and

Accurate manner.

• Provide Consulting Services to sales representatives, client services, satellite laboratories, and customers relating to

proper handling of biopsy specimens and problem cases.

• Developed and implemented a tracking system for all lost and improperly handled specimens.

• Produce documents that are concise, crisp, and conclusive.

• Communicate performance expectations, track employee performance, and evaluate employee performance.

• Effectively document corrective and adverse actions

• Ability to: Analyze data and situations, effectively identify and solve problems, reason logically.

• Effectively gather, interpret and evaluate information to determine its accuracy and relevance.

• Research, develop and recommend procedures to ensure the proper handling of biopsy specimens.

• Plan and schedule workload to ensure timely and effective solutions and insure deadlines are met.

• Provide customer service by resolving problem cases and mishandled specimens

• Develop and maintain spreadsheets tracking department productivity and error reports.

• Liaison to the Department Manager, Medical Director, Pathologists, sales team, client services, and clients.

• Knowledge of diagnostic laboratory protocol and procedures, medical terminology and how to apply them.

• Experienced in problem solving, customer care and communication.

• Task force team member and participant in weekly meeting with other leads and management.

• Possess creative thinking and problem solving skills

• Use numeric information effectively to prepare reports

Antech Diagnostics Lab Coordinator

02/2005 - 04/2006

• Act as the main contact person on problem cases for a national Veterinary diagnostic laboratory

• Liaison for the Irvine laboratory, Satellite laboratories, as well as outside Sales Representatives.

• Analyzed and identified potential problems regarding lost specimens

• Possess extensive understanding of the laboratories daily procedures and protocols.

• Responsible for proactively handling problem cases

• Effectively manage and monitor each department to insure tests are run in a timely manner

• Answer and investigate incoming calls and emails from Client Services and Sales Representatives regarding pending

tests, problems, and STAT cases.

Antech Diagnostics Client Services Representative

08/2004 - 02/2005

• Client Services Representative for national diagnostic Veterinary laboratory.

• Answer a high volume of incoming calls from Veterinarians and technicians regarding questions about lab testing, supplies,

specimen submissions, prices, and pending tests.

Jessica G Holmes

Douglas Boulevard Veterinary Clinic Receptionist

02/2003 - 12/2003

•Client liaison for 5 doctor hospital, which included a Board Certified Dermatologist and Acupuncture specialist.

Prepare and explain prescriptions. Administor medications and vaccinations.

•Responsible for obtaining medical records

•Schedule appointments, surgeries, and specialist

•Perform data entry work and front office inventory

Tenant Guarantors Application Screener

07/1997 - 08/2002

• Screen prospective tenants for residential and commercial property owners.

Loomis Basin Veterinary Hospital Receptionist

07/1995 - 04/1997

• Receptionist in a large 10 veterinarian facility

• Schedule appointments

• Maintain medical records

• Manage business operations of 24-hour general and emergency veterinary hospital.

Colina Veterinary Hospital Animal technician/Evening shift manager/Receptionist

02/1991 - 06/1995

• Evening shift manager and veterinary assistant in 24-hour emergency veterinary hospital

• Perform and assist in surgeries procedures.

• Prepare and administer patient treatments. Explain procedures and medications to pet owners at time of discharge.

• Expose and develop x-rays.

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