Information System Support, Analysis, Data Management

**** ****** **.

Harvey, LA *****

504-***-**** TONYA C. PREJEAN

*********@*****.***

********@******.***

www.linkedin.com/in/tonyaprejean

EDUCATION:

Tulane University – Cum Laude - New Orleans, LA

Graduation Date – December 2016

Bachelor of Science – System Analysis/Programming GPA 3.8/4.0 Minor – Website Development GPA 3.8/4.0

Delgado Community College – Chancellor's Honors - New Orleans, LA Associate of Applied Science – Computer Information Technology GPA 4.0 RELEVANT COURSEWORK:

Java Programming, Systems Analysis & Design, Applied Systems Analysis, Information Security & Assurance, Project Management, System Requirements, Development & Testing, Database Mgmt., Webpage Design & Development, Website Development with JavaScript, XML/XHTML, Digital Imaging, Graphic Design, Digital Illustration EXPERIENCE:

June 2008 – June 2016 Jefferson Parish Public School System Harvey, LA Retirement/Insurance Technician

Demonstrated ability to learn new and challenging concepts quickly, as well as my strong attention to detail and accuracy.

Exercised initiative and leadership skills in a unit void of experienced personnel by utilizing my proficiency from previous work, and a willingness to mentor and guide my team, transforming us into a successful unit.

Managed project to upgrade job posting, onboarding, and benefits enrollment process, increasing job efficiency in all areas.

Reconciled an 800+ page unresolved error report maintained by the state retirement system dating back to 1997, resulting in a savings of approximately $150,000.00 in annual fines.

Recruited often to assist IT staff with installation and maintenance of complex system wide software packages, both vendor supplied and in-house.

Demonstrated high level of proficiency when researching records, registering, or creating queries within the student information system (Infinite Campus) that contained data on more than 48,000 students.

Trained employees throughout the system in various levels of authority to effectively navigate and populate proprietary administrative software that contained personnel data on students, faculty, staff, human resources, benefits, and financial/payroll information.

August 2006 – May 2008 Gretna United Methodist Preschool Gretna, LA Preschool Teacher/PT Office Assistant

Adapted quickly to fit into an established school and work as part of an existing team.

Developed and managed a curriculum with age appropriate learning outcomes to motivate and stimulate learning abilities.

Exercised patience and self-control when dealing with children and parents

Improved organizational, planning, and preparation skills.

Executed all laws established by state and local government agencies pursuant to classroom regulations and safety protocols.

May 1991 – August 2005 State Farm Insurance Claims Center/Agency Metairie, LA Licensed Sales Agent/Claim Processor/Auto Claim Support

Customized insurance products to suit individual customers, often covering multiple risks.

Ensured that all policy requirements were adhered to, and all policy premium calculations were accurate.

Provided well informed one-on-one counseling with current clients to ensure all insurance risks were sufficiently mitigated and any new risks were addressed, resulting in a high client retention rate of 88%-92%.

Gained new clients by participating in network events, offering referral incentives, and cold-calling to personally achieve an 8% increase in our book of business.

Organized detailed office records by automating through data entry to create databases that allowed for quicker access, searching, and retrieval of data, resulting in improved work place efficiency.

Offered exemplary customer service to clients needing information, assistance, or referrals to vendors for all types of claim repairs.

Demonstrated high level of proficiency regarding company policy and regulations by reviewing claim forms, documents, or any relevant data for accuracy and completeness.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows 2000, Windows 10, Mac OS 8.6, Linux, Novell 3.5, Novell 4,1 Software: Microsoft Office 1997, 2000, XP, Microsoft Visual Studio, Microsoft Project, Microsoft Publisher, Internet Explorer, Outlook Express, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe DreamWeaver, MySQL, Exchanger XML 3.3, Oracle, Quicken, Cognos, McAfee Antivirus, Norton Antivirus, Sophos AV Hardware: Inter Servers, Dell, Routers, TCP/IP Protocol, IP addressing and subnetting, Switches/Hubs, HP Printers, Ethernet Network Cables, Citrix Server software

Languages: HTML, XML, CSS, JavaScript, Java, SQL

HONORS & AWARDS:

Technical Competency Award TCA: Information Security/Assurance – May 2014

Phi Theta Kappa – National Honor Society Member since August 2011

Dean’s List Multiple Semesters

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