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Project Manager Customer Service

Location:
Greenville, OH, 45331
Salary:
$70,000
Posted:
January 21, 2017

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Resume:

MATTHEW BUCKINGHAM

PRODUCTION SUPERVISOR POSITION GREENVILLE, OHIO

937-***-**** • acyegi@r.postjobfree.com 1153 North Middle Drive, Greenville, OH 45331

Dedicated and passionate Project Manager with almost sixteen years of progressive employment experience. Proficient in providing exemplary project leadership, customer service, and client support. Regularly exceed client’s expectations, while maintaining a positive demeanor. Concise verbal and written communication skills with diverse populations. Skilled in engaging employees to work together to meet operational, project, and performance goals. Exceptional multi-tasking and organizational skills. Dependable and devoted retail leadership professional.

Project Management

Client Relations Operations

Task Oriented Role Model

Quality Management

Communications Problem Solver Multi-Tasking

Training & Coaching

Recruiting & Hiring

Inventory Control Customer Service

Community Focused

People Oriented Goal Oriented

Selling Strategies

Marketing

EXPERIENCE & NOTABLE CONTRIBUTIONS

Aaron Imports, Dayton, OH January 2008 - Present

PROJECT MANAGER / SUPPLY CHAIN (PART-TIME)

• Provide and deliver a “world class” experience for the customer, regularly exceeding clients’ expectations.

• Lead Associates by coaching, developing, and inspiring the team.

• Manage store operations, and supervise the work performance of employees.

• Plan and develop work schedules, and designate work assignments to employees to complete specific tasks.

• Formulate pricing policies of merchandise, according to specifications, for optimum profitability of store operations.

• Train and manage the work of 12 Sales Associates, and positively achieve significant improvement in sales.

• Coordinate and oversee the marketing and sales promotional activities.

• Prepare and direct workers in the creation and preparation of merchandise displays and advertising copy.

• Supervise employees engaged in sales work, ensuring the accuracy of taking inventory, reconciling cash with sales receipts, keeping operating records, and preparing a daily record of transactions.

• Provide a pleasant and helpful shopping atmosphere and experience for store guests.

Kirgan Farms Home Remodel & Barn Construction, Union City, OH February 2000 - Present

PROJECT MANAGER – REMODEL & CONSTRUCTION (PART-TIME)

• Job Duty #1

• Job Duty #2

• Job Duty #3

Dean Hurd Garage Door Sales & Service, Greenville, OH January 2000 - Present

PROJECT MANAGER – HOME, GARAGE & BARN DOORS (PART-TIME)

• Oversaw and was held accountable for overall store performance, including regularly achieving the sales plan, and achieving a positive overall presentation of the store.

• Recruited, interviewed, hired, staffed, trained, and coached all new store Associates.

• Efficiently and politely responded to customer complaints and inquiries, and resolved any concerns.

• Ensured compliance of employees with established security, sales, and record keeping procedures and practices.

• Ordered merchandise and prepared requisitions to replenish merchandise on hand, ensuring optimum levels.

• Trained and managed four Service Technicians, and achieved significant improvements in their productivity.

J & R Drain & Sewer Cleaning Service, New Paris, OH November 2011 - Present

PROJECT MANAGER – REMODEL & CONSTRUCTION (PART-TIME)

• Job Duty #1

• Job Duty #2

• Job Duty #3

Evenflo, Piqua, OH November 2008 - August 2010

LABORER

• Accurately verified materials loaded and unloaded, according to work orders and bills of lading.

• Moved materials and products to storage areas and Production Departments, where required.

• Safely operated a forklift to load necessary materials onto a semi-truck.

Behr Thermal Products, Dayton, OH August 2000 - May 2008

TEAM LEADER / LABORER COORDINATOR

• Efficiently laid out, machined, fit, assembled, and finished plastic parts.

• Made and repaired dies for die-casting of plastic products, and plastic molds for injection and compression molding of plastic products.

• Successfully managed a 10-person team, making plastic molds for air conditioning systems in Chrysler cars.

REFERENCES CLOPAY EMPLOYEES

• Nathan McGriff CLOPAY EMPLOYEE

• Aaron Shannon CLOPAY EMPLOYEE

EDUCATION

Project Management Professional (PMP) Certification (in Process)

Project Management Institute, Newtown Square, PA

Master of Business Administration, Colorado Technical University

Colorado Springs, CO; summa cum laude, GPA: 3.9 - 2013

Bachelor of Science in Business Administration

Colorado Technical University, Colorado Springs, CO; GPA: 3.9 - 2011

Associate in Applied Science in Business Administration

Colorado Technical University, Colorado Springs, CO; GPA 3.9 - 2010

Professional Certificate in Basics of Accounting

Colorado Technical University, Colorado Springs, CO - 2010

Professional Certificate in Management

Colorado Technical University, Colorado Springs, CO - 2010

Professional Certificate in Business Concepts

Colorado Technical University, Colorado Springs, CO - 2009

937-***-**** • acyegi@r.postjobfree.com 1153 North Middle Drive, Greenville, OH 45331



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