Manager Customer Service- recruiting - administrative

TIFFANY HUMPHREY

**** ****** ***** **., **********, Alabama 35803

Home: 256-***-****

*******@*******.***

I'm seeking to obtain a rewarding position with a company willing to give me the opportunity to expand within. I'm a highly motivated individual with prior experience as a Judicial Assistant volunteering at the Madison County Courthouse for the Honorable James P. Smith and the Honorable Laura Hamilton. Prior, I prepared my future for excellence in the Paralegal Business Administrative field. I have a solid professional background, great educational credentials, with the ability to manage while learning and working/training others without supervision as well as being an experienced supervisor.

Recruiting and selection techniques

Excellent interpersonal and coaching skills

Proficient communicator

Conscientious

Interviewing

Background checks

Talent assessments

Hiring recommendations

07/2015 to 04/2016

JTL STAFFING & PAYROLL

Huntsville, AL

Recruiter/Office Manager

Analyzed employment-related data and prepared required reports. Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs. Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and websites; provided organization information, opportunities, and benefits; made presentations; maintaining rapport. Determined applicant requirements by studying job description and job qualifications. Attracted applicants by placing job advertisements; using newsgroups and job sites. Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. Arranged management interviews by coordinating schedules; conducted orientations. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Contacted all job applicants to inform them of their application status. Recruited for various positions across multiple sites in AL and TN. Worked with the chief administrative officer to create a new leadership development program. Maintained an accurate candidate tracking system.

09/2014 to 08/2015

KEISER UNIVERSITY

Ft Lauderdale, FL

Full-Time Student

Worked towards Office Management Administration, while completing Legal Core curriculum courses. 11/2011 to 07/2014

CREDIT CENTRAL INC., LLC

Assistant Branch Manager/Sr. Collections Manager

Managing and thoroughly analyzing CBI's upon request of approval for personal loans, while monitoring and maintaining an accurate estimation of credit loans including profit and loss percentages. Preparing legal documentation with daily summary reports disbursed to home corporate offices as well as completions of deposits for month end standards.

Had to take daily inbound calls addressing customer issues while assuring that the company standards were met. Researched and resolved a wide variety of customer questions and issues including but yet not limited to collections, loans, payments as well as irate inbound callers. Had to meet certain daily call goals and achieve individual performance goals targeted directly from corporate office.

Precisely listened to each client needs as to exactly what was of an issue so that I was able to best suit each individual.

Utilized multiple systems while researching necessary information to resolve the customer's questions or issues while maintaining a calm, cool, and collected conversations with irate clients in which were intolerable for CSR's PROFESSIONAL SUMMARY

CORE QUALIFICATIONS

EXPERIENCE

upset due to incurred fees and consecutive delinquencies. Completed all call queues within timely manner consisting calls on an average to 100 to 120 calls per day inbound as well as outbound while documenting each acct. accordingly.

Approved/Denied credit apps.

09/2009 to 01/2010

SUNFLOWER STAFFING

Huntsville, Alabama

Events Facilitator/Coordinator

Prepared sales pros with efficient sale advice while monitoring and making sure that the daily quota was met. Staffed event sales pros

Created professional business presentations

Coordinated and directed project meetings

Directed marketing initiative

Executed quality assurance programs.

Prepared standard operating procedures.

09/2008 to 04/2010

RAHMATI LAW FIRM

Huntsville, Alabama

Assistant

Assisting in final preparation of mortgage documents among completion of Real Estate purchases and refinancing closings.

Making sure that mortgage payoffs and other documentation was completed in a timely manner. Filed mortgage packages.

Typed mortgage closing docs.

Assisted with title commitments.

12/2005 to 04/2009

NATIONAL COPPER & SMELTING CO

Huntsville, Alabama

Quality Inspector/ Moore Tester

Inspect metal and make sure it read its correct PSI/flow. 06/2005 to 12/2005

PRIORITY STAFFING

Huntsville, Alabama

SD operator

Brushed ends of metal and made sure that copper was burr free. Court Proceedings Representative

Initiated imports and exports of Corporate documentation Complete nightly deposits

Manager

Prepared work areas.

Assisted with sales pro quotes.

Completed computerized sale files for corporate approval. BUSINESS ADMINISTRATIVE PARALEGAL

Calhoun Community College, Huntsville, AL

Volunteered with Madison County Courthouse;

I am currently seeking a Degree as a Business Administrative Paralegal with a few complete studied area. *Intro to Paralegal Studies *Principles of Management

Available upon request

Administrative, Closings, credit evaluation, addressing employee issues, client documentation, Inspection, legal, Managing, office, Paralegal, profit and loss, read, Real Estate, researching, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, EDUCATION

REFERENCES

SKILLS

Consumer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Planning, Type 40+ WPM, Vendor Management, Writing

Wills, Trusts and Estates

The Legal & Social Environment of Business

Legal Research and Writing

Real Estate Law

Extracurricular Activities; Alabama Association of Paralegals, Incorporated (AAPi) Member ADDITIONAL INFORMATION

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