** ****** ****, *************, ** ***** Phone: 201-***-**** email: acyefa@r.postjobfree.com

Linkedin: http://www.linkedin.com/pub/hagit-barzilai/50/183/a2a

Objective:

Seeking a senior IT/business position that will utilize my skills, education and extensive experience creating solutions and applying my project management skills to advance the business

Professional Experience

Proven leadership experience in the business solutions for over 20 years in business areas including Sales, Marketing, ERP, Financials, Data Warehouse, Business Intelligence, web applications, CRM, reporting and others

Strong project management skills in diverse multi-cultural business environment

Experience in Process improvement, Business Analysis, Vendor Management, testing, Budget and performance analysis

Extensive experience in SDLC methodologies including Waterfall and Agile.

Strong knowledge and experience in creating and analyzing budget, project performance using qualitative and quantitative analysis

Strong team leadership both on professional and personnel level

Extensive Business Relationship experience

Work experience in multi-national and cross cultural team and multi-languages

Strong hands-on technical experience.

Technical Experience

Hardware/OS: Mainframe, Windows, Linux, Unix, AIX

Web Content Management (Open Text/Gauss VIP), Portals (Share Point, Life Ray), CRM (MS Dynamics, Seibel), Supply Chain and Financials (SAP)

Programming Languages: Java, Visual Basic, COBOL, ASP, XML.

Software and tools: MS Project, Share Point, Access, MS Office, Documentum (EMC), Cognos, SAP, Analysis tools, Reporting tools, Portals, Collaboration tools, Document Management, Web Servers, Web Logic.

Databases: DB2, Oracle, SQL Server, Access.

Work

Experience Senior Business Analyst/Project manager

GAF 6/2013- present Parsippany, NJ

Change Management: Created procedures and guidelines for Change Control, Deployment management, Service Level Agreements. Implemented ITIL guidelines in the organization.

Governance: Participated in creating PMO governance procedures and best practices.

Risks: Created templates for risk registers and risk plans.

Senior Business Analyst/Project Manager: As part of PMO office in a matrix organization, I led projects in the sales and marketing business areas. I was responsible for identify stakeholders, create project management plan, risk analysis, develop schedule, manage the project work, monitor project work and close projects. I was responsible for status reports for stakeholders and management.

Responsible for eliciting requirements for distributor portal, document system requirements and proposals, create prototypes, propose and implement process improvements, lead requirement and user testing session. I was also involved in creating standards and procedures, document templates.

Lead web-based application, MS Dynamics CRM upgrade and development projects, mobile application. Responsible for project plan and tracking, scope management, Change Management Resource management, testing, user training and documentation.

Quality Assurance and User Acceptance testing – Created templates for QA and UAT test scripts. Managed QA testers and coordinated User Acceptance testing.

Bed Bath and Beyond: 4/2013- 6/2013 Union, NJ

Senior Business Analyst: Led requirement sessions with business users to redesign store employees portal. Led daily standup meetings in agile development environment.

BMW of North America: Application Development Leader 4/1992- 2/2013 Woodcliff Lake, NJ

Project Management: led projects with internal and external staff both local and off shore. Created project plans, resource allocations, management and business reports, steering committee reports, financial and forecast reports, provide technical and business leadership.

ERP and Financial SAP based Project Management: As part of global initiative I led and participated in several SAP projects:

Implementation of SAP Supply-Chain/ERP for Parts Distribution Centers. The system handled both domestic and international sourcing, including custom and hazardous material handling.

Implementation of customized SAP Financials for Accounts Receivables/Accounts Payables, Procurements, financial reporting.

Stock Management and Logistics: Managed and developed logistics systems, inventory management, monitoring/reporting, information and fulfillment portals. These systems improved the processes and relationships with customers and suppliers

Process improvement, Knowledgebase and Collaboration: created tools to improve processes and communication with customers, employees (around the world) and vendors to reduce cost and increase productivity. Eliminated paper based processes with automation using Share Point.

Regulatory Systems: Led projects to comply with auto industry regulation, such as reporting of certain incidents to government agencies.

Sales: Designed and managed the development of comprehensive ordering system. Created online systems for ordering, product allocation, consumer experience, Sales reporting, Management Dashboards, and Sales Forecasting. These systems contributed to increased efficiencies and revenues.

Sales Planning and Logistics: Led several sales planning and capacity management system to allocate products for the dealers. I also led several process improvement project to automate and streamline sales processes. I designed and led distribution systems that involved multiple distribution channels for cars and parts.

Data Warehouse and Business Intelligence: Managed and initiated global data warehouse project. The project involved creation of the warehouse tables, analyze requirements, create reports and OLAP (Cubes), dashboards and executive reports. I managed the testing, pilot and rollout. We used both custom and ITL/BI tools (Informatica/Cognos/Share Point) and platforms. The data and the reports were consumed by both internal and external users.

Financial Analysis and Reporting: Led implementation of financial and statistical reporting tools. Created tools for internal and external customers.

Customer Relations and Satisfaction: created metrics to evaluate dealer performance based on customers’ data. The data is consolidated from multiple sources and presented in Dashboards with ability to drill down to dealer level using Share Point and Excel Services.

Business Analyst and Project Lead: Designed and led a companywide project to revamp employee portal. The portal was redesigned to enable the business units to post their own content and create “one stop shopping” for their team members and their customers

Portals and content management: Led development of employee’s portal (B2E). The portal was developed on Microsoft and Java platforms and consolidated applications and content delivery to internal staff across the world. Recently I led a redesign project that integrated the portal with Web Content Management tool.

Technical System development: Led and participated in many projects utilizing and introducing the latest technologies and methodologies to achieve the highest quality in the lowest cost. Managed budgets, calculate ROI and project plans and provided technical leadership.

Support and training: created and led online training/support for dealers and remote personnel. Provided day-to-day support for dealers and internal personnel as needed. Facilitated course creation of online IT-related content courses.

Request for Work (RFP): Participated and led RFP processes including creating RFP, evaluating responses, negotiating with vendors and monitor selected vendors to maximize value and minimize cost.

Consumer Communications: Managed and developed backend applications and data feed for a consumer website (bmwusa.com) to deliver a better consumer experience. Managed the backend of consumer website (miniusa.com) and acted as liaison between technical personnel and marketing teams and agencies. Developed financial applications for collecting lease and loan payment on the web site.

Dealer Communications and portals: Developed portals for information, transactions and knowledge base. The portal enables the dealers’ access to better information and communications among themselves and Corporate Headquarters staff. Developed Sales Reports and dashboards.

Marketing: Managed and created a platform to collect and process Sales Leads from potential consumers and publish them to the dealers using Share Point and custom workflows. Developed CRM and Marketing Database applications.

Incidents/problems Management: Triage issues and re-occurring incidents to determine the root causes and the best methods to resolve the issues.

Lockheed: Project Leader 7/1986-4/1992 Tarrytown, NY

Developed systems for truck registration and taxation using client-server technology. The system prints one sticker for all the states the truck is authorized to travel.

Created RFP and system design for the early version of EZ-Pass in NY metro area.

IBM Corporation,

Thomas J. Watson Research Center: Visiting Scientist 7/1984-7/1986 Yorktown, NY

Worked on early versions of DB2 and other relational databases as part of a research team

Created automated testing to test programs.

Worked on the early development of online conferencing, bulletin boards and joint editing.

Education & Certifications

PMP, Certified Project Management Professional.

M.B.A Information Systems/eMarketing, Pace University, NY. Received MBA Achievement Award.

M.S., Computer Sciences, Pace University, NY.

B.S., Computer Science, Technion Israel Institute of Technology, Haifa Israel.

Managing Information Technology Projects Certificate, George Washington University.

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