Sales Customer Service

Amy Jones

***** ********* ****** ****.

Houston, Tx 77073

Home: 281-***-****

************@*****.***

Objective

To obtain a position in which my knowledge and experience will be fully utilized in a challenging environment with room for growth and advancement with a company that provides long term employment and all benefits.

Skills

An ambitious proficient individual with 15 years of data entry, customer service and administrative office skills, detailed knowledge with accounts payables in customer service field. Excellent probing and listening skills to uncover customer needs, excellent interpersonal, verbal and written communication skills. Self-motivated, assertive, performs well in a competitive sales environment. Strong presentation, planning, organization and follow up skills.

Experience

The Retail Outsource, The Woodlands, TX February 2012-Present

Sales Associate

Professionally and enthusiastically introduce multiple wireless carriers’ services and products to store customers

Effectively evaluate customers’ potential needs for wireless services and products and make appropriate recommendations

Maintain a high level of understanding of multiple wireless carriers’ products and pricing models, as well as each carrier’s competitive advantages

Consistently meet and exceed sales goals within the guidelines established

Report daily on the number of customer contacts, closes sales and other metrics as required

Wireless Zone, Premium Agent for Verizon Wireless, Houston, TX April 2010-June 2011

Sales Consultant

Ensured compliance of daily office policies and procedures

Meet sales objectives for wireless phones, services, and accessories

Handled service inquiries from customers on cell phone models, accessories and cellular plans

Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager

Affordable Communications, Indirect Agent for Verizon Wireless, Houston, TX May 1997-August 2009

Store Manager

Responsible for every phase day-to-day store operations.

Establish sales goals managed budgets and devised sales forecasts.

Maximize sales and profitability of assigned areas through execution of company programs.

Interview, hire, train, mentor, coach and evaluate performance of sales associates.

Responsible for personnel management, merchandise selection and presentation and store operations.

Manage all aspects of merchandising, window displays, and stocking

Handle sales tracking and reporting, inventory control, and employee payroll

Work directly with vendors to confirm and verify shipments

Overseen daily staffing, to minimize customer wait times and enhance service levels

Planned daily financial center huddles, and team meetings to ensure that financial center goals are met

Affordable Communications, Indirect Agent for Verizon Wireless, Houston, TX January 1996-May 1997

Sales Associate

Assisted customers via telephone

Handled cash daily

Assisted customers with product returns and exchanges and credit card applications

Produced weekly schedules.

Handled rate plan analysis

Shipped equipment to customers

Negotiated prices

Achieved and/or Exceeded targeted sales goal

Education

Basile High School May 1985

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